Oneworld

Oneworld (stylized as oneworld; CRS: *O) is an airline alliance founded on 1 February 1999. The alliance's stated objective is to be the first choice airline alliance for the world's frequent international travellers. Its central alliance office is in New York City and includes 14 member airlines: Alaska Airlines, American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, Malaysia Airlines, Qantas, Qatar Airways, Royal Air Maroc, Royal Jordanian, S7 Airlines and SriLankan Airlines as well as Fiji Airways as a Oneworld Connect partner.

Oneworld
Oneworld logo.svg
Launch date1 February 1999; 22 years ago (1999-02-01)
Full members14
Non-voting members15 affiliates
Pending members0
Destination airports1,012
Destination countries170
Annual passengers (M)490[1]
Fleet size3,296[1]
HeadquartersNew York, New York, USA
ManagementAlan Joyce (Chairman)
Rob Gurney (CEO)
Alliance sloganTravel Bright[2]
Websiteoneworld.com
A British Airways Boeing 747-400 in oneworld-themed livery

As of March 2020, its member airlines collectively operate a fleet of 3,296 aircraft, serve about 1,000 airports in 170 countries, carrying over 490 million passengers per year on 13,000 plus daily departures. It is the third-largest global airline alliance in terms of passengers carried, behind SkyTeam (676M in 2019)[3] and Star Alliance (762M in 2019).[4]

ManagementEdit

Oneworld announced formation of a central alliance team, the Oneworld Management Company (oMC), in February 2000, to mark the alliance's first anniversary. The oMC was established May 2000 in Vancouver, British Columbia, Canada, and in June 2011 relocated to New York City. It acts as the alliance's central secretariat, with responsibility for driving future growth and the launch of new customer services and benefits.

The oMC was first led by Managing Partner Peter Buecking, previously Director of Sales and Marketing at Cathay Pacific; followed by John McCulloch, previously the alliance's Vice-President for Marketing. Bruce Ashby, who previously held roles of CEO of Saudi Arabia's SAMA Airlines, CEO of India's IndiGo, and Executive Vice-President for US Airways, became CEO in December 2011. Rob Gurney succeeded Ashby as CEO in October 2016.[5]

Reporting to the CEO are Vice-Presidents for Commercial; Membership and Customer Experience; and Corporate Communications, a Chief Financial Officer and an IT Director.[6][7][8]

The CEO reports to the Oneworld Governing Board, which is made up of the chief executives of each of the member airlines. The Governing Board meets regularly to set strategic direction and review progress. Chairmanship of the board rotates among the alliance members' chief executives. Qantas CEO Alan Joyce has held the role since September 2018.[9]

HeadquartersEdit

In 2011, the alliance headquarters relocated from Vancouver, Canada, to Park Avenue in New York City, sharing premises with the local offices of a number of Oneworld member airlines including American Airlines, British Airways, Cathay Pacific, Finnair, Japan Airlines, and Qantas.[10]

Membership historyEdit

New global allianceEdit

 
Cathay Pacific is one of the alliance's founding members.

Oneworld was unveiled by its founding members, American Airlines, British Airways, Canadian Airlines, Cathay Pacific and Qantas at a press conference in London, United Kingdom, on 21 September 1998. Oneworld was officially launched and became operational on 1 February 1999. The alliance outlined its services and benefits as including:

  • Smoother transfers for passengers travelling across all member airlines
  • Greater support to passengers regardless of which member airline they are travelling with
  • Greater range of round-the-world products
  • Enhanced co‑operation in the member airlines' frequent-flyer programmmes to provide more rewards
  • Wider recognition and access to more airport lounges.
  • More codeshare agreements and connecting flights between member airlines

Ahead of the official launch, the alliance embarked on an extensive employee communications and training programme, involving virtually all of the 220,000 staff employed by the five-member airlines, to ensure they could deliver what the alliance brand promised. At its launch in 1999, Oneworld's member airlines and their affiliates served 648 destinations in 139 countries and carried 181 million passengers with a fleet of 1,577 aircraft.[11][12][13]

First additional membersEdit

 
Finnair became Oneworld's first recruit following the alliance's foundation.

Finnair, Finland's largest airline and flag carrier, was the alliance's first new recruit on 9 December 1998.[14] The alliance welcomed Iberia, Spain's flag carrier, as its second recruit on 15 February 1999.[15] Both airlines, together with Iberia's franchisee, Iberia Regional Air Nostrum, joined the alliance on 1 September 1999, adding more than 50 destinations to the Oneworld network.[16]

On 19 May 1999, LanChile became a member-elect, the alliance's first representative from Latin America. LanChile's two subsidiaries, LAN Express and LAN Perú, would also join the alliance.[17] Irish carrier Aer Lingus was formally elected on board and confirmed as the ninth member of the alliance on 2 December 1999.[18] As LanChile and Aer Lingus joined on 1 June 2000, Canadian Airlines left the alliance, following the airline's purchase by Air Canada, a member of the rival Star Alliance.[19]

Swiss International Air Lines (Swiss) accepted an invitation to join Oneworld in September 2003, after signing a memorandum of understanding (MOU) on 23 September 2003 to establish a wide-ranging commercial agreement with British Airways.[20][21] However, Swiss later decided not to proceed with key elements of its agreement with British Airways and was therefore released from its commitment to join Oneworld.[22][23]

2005–2006: The first big expansion driveEdit

The mid-2000s saw Oneworld undertake one of the biggest expansions in its history. Hungarian flag carrier Malév signed an MOU in May 2005 as a precursor to a formal invitation to join, extended in November 2005.[24] On 17 October 2005, the alliance signed as a member-elect Royal Jordanian, the first airline from the Middle East to accept an invitation to join any global airline alliance.[25]

Japan Airlines, then Asia's largest airline group, applied to join the alliance on 25 October 2005.[26] JAL and Oneworld exchanged an MOU on 8 February 2006, setting out a framework for the remaining steps to be taken before the airline could be formally invited to join. On 5 June 2006, JAL accepted a formal letter of invitation to join the alliance, along with five members of the JAL Group as affiliate members, including J-Air, JAL Express, JALways, Japan Asia Airways and Japan Transocean Air.[27][28]

All three of these airline groups — Japan Airlines, Malév and Royal Jordanian — joined as full members and started offering the alliance's full range of services and benefits on 1 April 2007, along with, as Oneworld affiliate members, Japan Airlines' subsidiaries J‑Air, JAL Express, JALways, Japan Asia Airways and Japan Transocean Air, and LAN's subsidiaries LAN Argentina and LAN Ecuador. They expanded the Oneworld network to almost 700 airports in nearly 150 countries served by 9,000 daily departures, carrying around 315 million passengers per year with a fleet of almost 2,500 aircraft, with top-tier frequent flyers able to access 400 airport lounges worldwide.[29]

On the same day, Aer Lingus voluntarily exited the alliance due to a fundamental change to its business strategy. The Irish carrier was repositioning itself as a low fares point-to-point carrier, while Oneworld's focus was on the multisector, premium, frequent international travellers' market. Although no longer an Oneworld member, Aer Lingus maintained frequent-flyer programme partnerships with some of the alliance members and continued to participate in the alliance's Global Explorer round-the-world fare product.[30][31]

In February 2012, Malév suspended all services indefinitely, citing financial difficulties.[32] Its participation in Oneworld ended when the airline was wound up in the following weeks.

2009–2011: New recruits and expansionEdit

 
A S7 Airlines (Globus Airlines) Boeing 737-800 in the Oneworld livery.

On 26 May 2009, Russian airline S7 Airlines was unanimously elected to the alliance. It became a full member on 15 November 2010, adding to Oneworld one of the most extensive networks covering Russia and the Commonwealth of Independent States (CIS). It expanded the Oneworld network to another 54 cities, 35 of them in Russia. The airline's subsidiary Globus Airlines joined Oneworld at the same time as an affiliate member.[33]

On 10 November 2009, Oneworld welcomed Mexicana and its subsidiaries, MexicanaClick and MexicanaLink, after the airline accepted a formal invitation to join the alliance on 9 April 2008. Mexicana and its affiliates added 26 destinations to the alliance map.[34] Mexicana was a former member of Star Alliance, leaving the group in March 2004 when it terminated its codeshare agreement with United Airlines and opted for bilateral agreements with Oneworld members American Airlines and Iberia.[35][36] On 2 August 2010, Mexicana filed for insolvency proceedings in Mexico and bankruptcy protection in the United States with its financial situation deteriorating. The airline suspended all operations from 28 August 2010.[37][38] With the group under Mexican court protection, it has remained an inactive member of Oneworld since then.

On 23 February 2010, India's Kingfisher Airlines took its first step to joining Oneworld with its chairman Vijay Mallya and chief executives from the alliance's existing member airlines signing a memorandum of understanding, subject to Indian regulatory approval. The airline gained approval to join the alliance from the India's Ministry of Civil Aviation and started participating in the alliance's Global Explorer round-the-world fare product. However, on 3 February 2012, just a week before it was due to join the alliance, Kingfisher Airlines' entry was put on hold to give it more time to strengthen its financial position.[39] Kingfisher Airlines suspended operations on 20 October 2012 and finally ceased operations in February 2013.[40]

 
Malaysia Airlines Airbus A330 in oneworld livery.

On 26 July 2010, Air Berlin, at that time Germany's second-largest airline, accepted an invitation to join Oneworld[41] and joined the alliance on 20 March 2012.[42]

On 6 June 2011, Malaysia Airlines became a new member designate on the sidelines of the IATA World Air Transport Summit in Singapore.[43][44] Malaysia Airlines became a part of Oneworld on 1 February 2013.[45]

2012–present: The second big expansionEdit

 
A Boeing 777-300ER of Qatar Airways in 2014 – the first among the "Big Three" carriers in the Persian Gulf to sign for any global airline alliance.
 
US Airways left Star Alliance on 30 March 2014 and joined Oneworld as an affiliate member of American Airlines the following day
 
TAM Airlines left Star Alliance on 30 March 2014 and joined Oneworld the following day.

On 11 June 2012, SriLankan Airlines became Oneworld's latest member-elect, on the sidelines of the IATA World Air Transport Summit in Beijing. Cathay Pacific is serving SriLankan Airlines as its sponsor through its alliance implementation programme.[46] Its membership implementation was expected to take around 18 months. On 1 May 2014, SriLankan Airlines became a full-member of the alliance making it the first airline in the Indian subcontinent to join any alliance.

On 8 October 2012, Qatar Airways became a member-elect of Oneworld. Qatar Airways was one of the fastest growing airlines worldwide—adding 15 destinations in 2012 alone—and one of the most highly regarded, having been named Airline of the Year by the Skytrax independent airline quality ratings agency in both 2011 and 2012. The agreement to join was widely reported in the media as a coup for Oneworld, with Qatar Airways the first among the "Big Three" carriers in the Persian Gulf to sign for any global airline alliance.[47] The airline joined the alliance on 30 October 2013.

On 14 February 2013, American Airlines began plans to merge with US Airways.[48] Following U.S. Federal Aviation Administration approval, the merger was completed on 9 December 2013. US Airways left Star Alliance on 30 March 2014, and joined Oneworld as an affiliate member the following day.[49]

On 7 March 2013, LATAM Airlines Group chose Oneworld as its alliance and announced that LAN subsidiary LAN Colombia plus TAM Airlines and its subsidiary TAM Paraguay would join Oneworld.[50] LAN Colombia joined the alliance on 1 October 2013.

On 31 March 2014, TAM Airlines and US Airways joined Oneworld after leaving Star Alliance on 30 March 2014.[51]

On 15 August 2017, Air Berlin filed for insolvency after Abu Dhabi-based Etihad Airways stopped funding the airline. Air Berlin subsequently left Oneworld upon entering administration and ceasing operations on 28 October 2017.

On 1 June 2018, Oneworld introduced Oneworld Connect, a membership platform similar to Star Alliance's "Connecting Partners", with Fiji Airways as the first member effective from 5 December onwards.[52][53][54]

On 5 December 2018, Oneworld announced Royal Air Maroc as a member-elect, and the airline joined the alliance on 1 April 2020, extending the alliance's network into Africa.[55][56]

On 26 September 2019, SkyTeam member Delta Air Lines announced its plans to buy 20% of LATAM for $1.9 billion. This acquisition effectively removed LATAM Airlines Group from Oneworld on 1 May 2020, but the fate of Qatar Airlines' 10% stake in LATAM is currently unannounced.[57][58][59]

On 4 November 2019, Oneworld members British Airways and Iberia's owner International Airlines Group is making an offer to buy Air Europa for $1.1 billion, and consolidating the airline under Iberia (IAG CEO Willie Walsh plans to retain the Air Europa brand for a certain period of time). If approved by antitrust investigators, the buyout will lead to Air Europa's departure from SkyTeam, although it is unknown if it will join Oneworld as Iberia affiliate or will be merged under the Iberia brand.[60][61]

On 31 March 2021, Alaska Airlines and its affiliates Alaska Horizon and Alaska SkyWest joined the alliance as member and member affiliates, respectively.[62]

Subsidiaries and franchisesEdit

Besides its full member airlines, Oneworld also includes around 30 "affiliate" members. These are generally regional airlines that are either owned by or have strong commercial links with the alliance's full members. For customers, they further extend the network the alliance can offer. In governance terms, these affiliates are represented in Oneworld affairs by their "parent" airline.

Air Liberté ceased to be an affiliate member of Oneworld when the French airline was sold by British Airways to French investment group Taitbout with the UK carrier explaining that it had been unable to receive adequate returns on its investment in the business.[63] Kenya-based Regional Air joined the alliance on 1 July 2001, following its franchising agreement with British Airways.[64] British Airways terminated its franchise agreement with Regional Air when the African carrier suspended flights in mid April 2005, ending its affiliate membership of Oneworld.[65] TWA's regional carriers, which operated under the Trans World Express brand, became Oneworld affiliate members, as their name changed to AmericanConnection on 2 December 2001, following TWA's acquisition by American Airlines. Three airlines operated under the AmericanConnection brand at that time: Chautauqua Airlines, Corporate Airlines, and Trans States Airlines.[66]

The alliance further strengthened its network in Latin America when LAN's two subsidiaries, LAN Argentina and LAN Ecuador, became the alliance's newest affiliate members. LAN Argentina launched passenger and cargo services in June 2005 from its home base in Buenos Aires, while LAN Ecuador launched its services in April 2003 from its home base in Guayaquil. Both airlines officially joined their sister airlines and offer alliance's services and benefits on 1 April 2007.[67][68]

Conversely, on 5 March 2007, the alliance ended its relationship with affiliate member and British Airways subsidiary, BA Connect. BA Connect's UK regional operations were sold to Flybe on 3 November 2006, in return for a 15% stake in the latter. Approximately 50 UK regional routes are affected by the sale; however, Belfast and Southampton would remain linked to the alliance network through other British Airways and alliance members. BA Connect's operations from London City Airport and between Manchester and New York were retained and operated by another British Airways subsidiary, BA CityFlyer, and the airline itself, respectively.[69][70]

The alliance ended its relationship with affiliate member and British Airways franchisee BMED on 27 October 2007, following the purchase of the airline by one of British Airways' UK rivals, BMI.[71][72] Four days later, Oneworld welcomed its latest affiliate member and Cathay Pacific wholly owned subsidiary Dragonair to the alliance on 1 November 2007. Dragonair had the biggest network into mainland China for a non-mainland based carrier, with about 400 departures a week.[73]

In 2008, the alliance lost another two affiliate members as British Airways continued the strategy of reducing its UK franchises. The first franchisee, GB Airways, exited the alliance on 30 March 2008, following its purchase by EasyJet. British Airways intended to start services from London Heathrow to Faro, Portugal, and Málaga, Spain, and from London Gatwick to Faro, Gibraltar, Ibiza, Málaga, Palma, and Tunis, which were operated under the franchise.[74][75] The alliance bid farewell to one of its affiliate member Japan Asia Airways on 31 March 2008, following the airline's consolidation into its parent, Japan Airlines.[76] The second British Airways franchisee, Loganair, left the alliance on 25 October 2008, following the ending of its franchise agreement with the airline. A separate agreement for codesharing on some Loganair services replaced the previous franchise, for British Airways passengers connecting through Aberdeen, Edinburgh and Glasgow.[75][77]

Tenth anniversaryEdit

 
Oneworld 10th Anniversary logo
 
An American Airlines Boeing 777-200ER in the new standard Oneworld livery.

In February 2009, Oneworld celebrated its tenth anniversary with its ten member airlines—American Airlines, British Airways, Cathay Pacific, Finnair, Iberia Airlines, Japan Airlines, LAN, Malév, Qantas, and Royal Jordanian. In the past decade, membership has doubled from an initial five members to ten members now; its member airlines carried a total of 2.5 billion passengers and generated almost $500 billion, €450 million in revenue from passenger activities. Alliance fares and sales products generated $5 billion, €2.5 billion in revenue alone, with two-thirds or almost $3 billion, €1.5 billion would not have been generated if the alliance did not exist.[78][79] As part of the celebration and to increase awareness of the 10‑member alliance, all the alliance member airlines decorated a proportion of their aircraft fleets in a new standard Oneworld livery—around 40 aircraft in total, mainly types that fly on international routes. The alliance also unveiled a special version of its logo, featuring the text "10 years" printed behind the word Oneworld as a watermark on its round blue orb.

Member airlinesEdit

American Airlines, British Airways, Canadian Airlines, Cathay Pacific, and Qantas are the five founding members of the alliance.

Full members and their affiliatesEdit

Member airline[80] Joined Member affiliates[81][82][83]
  Alaska Airlines 31 March 2021   Horizon Air
  SkyWest Airlines[B]
  American Airlines[A] 1 February 1999   American Eagle[C]
  British Airways[A] 1 February 1999   BA CityFlyer
  Comair[D]
  Sun-Air[D]
  Cathay Pacific[A] 1 February 1999 N/A
  Finnair 1 September 1999   Nordic Regional Airlines[E]
  Iberia 1 September 1999   Iberia Express[84]
  Iberia Regional[F]
  Japan Airlines 1 April 2007[85]   Hokkaido Air System
  J-Air
  Japan Air Commuter
  Japan Transocean Air
  Malaysia Airlines 1 February 2013   Firefly
  Maswings
  Qantas[A] 1 February 1999   QantasLink[G]
  Qatar Airways 30 October 2013[84] N/A
  Royal Air Maroc 1 April 2020   Royal Air Maroc Express
  Royal Jordanian 1 April 2007 N/A
  S7 Airlines 15 November 2010 N/A
  SriLankan Airlines 1 May 2014 N/A
 
Boeing 777 of Qatar Airways with "Oneworld" livery.

A Founding member[11]
B On routes operated on behalf of Alaska Airlines as Alaska SkyWest only
C American Eagle flights are operated by Envoy Air, Mesa Airlines, Piedmont Airlines, PSA Airlines, Republic Airways and SkyWest Airlines
D Independently operated franchise carriers using the British Airways name, livery and flight code
E On routes operated on behalf of Finnair only
F Iberia Regional flights are operated by Air Nostrum
G QantasLink flights are operated by Cobham Aviation Services, Eastern Australia Airlines, Network Aviation and Sunstate Airlines

Connect partners and their affiliatesEdit

Connect partner[86] Joined[86] Connect partner affiliates
  Fiji Airways[86] 3 June 2018   Fiji Link


Former members and member affiliatesEdit

Former member airline Joined Exited Member affiliates Remarks
  Aer Lingus 1 June 2000 31 March 2007 N/A Left the alliance in 2007 due to a business restructure.
  Air Berlin 20 March 2012 28 October 2017 Niki Ceased operations on 28 October 2017.[87]
  Canadian Airlines 1 February 1999 1 June 2000 Calm Air
Canadian North
Canadian Regional Airlines
Inter-Canadien
Founding member; acquired by Air Canada, a Star Alliance member.[11][88]
  LATAM Airlines 1 June 2000 1 May 2020 LATAM Argentina
LATAM Brasil
LATAM Colombia
LATAM Ecuador
LATAM Perú
Left the alliance after Delta Air Lines, a SkyTeam member, acquired a 20 percent stake.[89]
  Malév 29 March 2007 3 February 2012 N/A Left the alliance after suffering financial collapse.
  Mexicana 10 November 2009 28 August 2010 MexicanaClick
MexicanaLink
Suspended operations indefinitely on 28 August 2010 due to financial collapse. It was listed as an inactive member on the Oneworld website, however, as of 2017, this reference has been removed from the website.[90]

Former member affiliates of current member airlinesEdit

Former member affiliate Joined Exited Member affiliate of
Aero Airlines 2002 2008 Finnair
Air Liberté[A] 1999 2000 British Airways
Airconnex 2001 2004 Qantas
American Connection[B] 2001 2014 American Airlines
Ansett New Zealand 2000 2001 Qantas
BA Connect[A] 1999 2007 British Airways
British Asia Airways 1999 2001 British Airways
BMED[A] 1999 2007 British Airways
British Airways Limited[91] 2012 2015 British Airways
Cathay Dragon[A][C] 2007 2020 Cathay Pacific
Deutsche BA[A] 1999 2008 British Airways
FlyNordic 2003 2007 Finnair
GB Airways[A] 1999 2008 British Airways
Globus Airlines[92] 2010 2019 S7 Airlines
JAL Express 2007 2014 Japan Airlines
JALways 2010 2014 Japan Airlines
Japan Asia Airways 2008 2014 Japan Airlines
Loganair[A] 1999 2008 British Airways
Mihin Lanka[D] 2014 2016 SriLankan Airlines
OpenSkies 2008 2018 British Airways
Regional Air 2001 2005 British Airways
Southern Australia Airlines[A] 1999 2002 Qantas
US Airways[E] 2014 2015 American Airlines
US Airways Express[F] 2014 2015 American Airlines
US Airways Shuttle 2014 2015 American Airlines

A Founding member affiliate
B AmericanConnection flights were operated by Chautauqua Airlines, RegionsAir and Trans States Airlines
C Merged with Cathay Pacific on 21 October 2020
D Merged with SriLankan Airlines on 31 October 2016
E Merged with American Airlines on 17 October 2015
F US Airways Express flights were operated by Air Wisconsin, Mesa Airlines, Piedmont Airlines, PSA Airlines, Republic Airways and SkyWest Airlines

Benefits and servicesEdit

Member hubsEdit

 
 
ANC
 
LAX
 
PDX
 
SFO
 
SEA
 
CLT
 
ORD
 
DFW
 
LAX
 
MIA
 
JFK
 
LGA
 
PHL
 
PHX
 
DCA
 
LGW
 
LHR
 
HKG
 
HEL
 
MAD
 
HND
 
NRT
 
KIX
 
ITM
 
KUL
 
BKI
 
KCH
 
PEN
 
ADL
 
BNE
 
MEL
 
SYD
 
PER
 
DOH
 
CMN
 
AMM
 
DME
 
OVB
 
CMB
Oneworld members hubs
Members Hubs Focus cities
Alaska Airlines Anchorage International Airport
Los Angeles International Airport
Portland International Airport
San Francisco International Airport
Seattle-Tacoma International Airport
San Diego International Airport
San Jose International Airport
American Airlines Charlotte Douglas International Airport
Chicago O'Hare International Airport
Dallas/Fort Worth International Airport
Los Angeles International Airport
Miami International Airport
John F. Kennedy International Airport
New York LaGuardia Airport
Philadelphia International Airport
Phoenix Sky Harbor International Airport
Ronald Reagan Washington National Airport
British Airways London Gatwick Airport
London Heathrow Airport
London City Airport
Cathay Pacific Hong Kong International Airport Taiwan Taoyuan International Airport
Bangkok Suvarnabhumi Airport
Finnair Helsinki Airport
Iberia Adolfo Suárez Madrid–Barajas Airport
Japan Airlines Haneda Airport
Narita International Airport
Kansai International Airport
Osaka International Airport
Fukuoka Airport
Chubu Centrair International Airport
Naha Airport
New Chitose Airport
Malaysia Airlines Kuala Lumpur International Airport
Kota Kinabalu International Airport
Kuching International Airport
Penang International Airport
Qantas Adelaide Airport
Brisbane Airport
Melbourne Airport
Sydney Airport
Perth Airport
Cairns International Airport
Darwin International Airport
Los Angeles International Airport
Singapore Changi Airport
Qatar Airways Hamad International Airport
Royal Air Maroc Mohammed V International Airport Marrakesh Menara Airport
Tangier Ibn Battouta Airport
Royal Jordanian Queen Alia International Airport King Hussein International Airport
S7 Airlines Domodedovo International Airport
Tolmachevo Airport
International Airport Irkutsk
Pulkovo Airport
Vladivostok International Airport
SriLankan Airlines Bandaranaike International Airport

Co-locationEdit

Co-location provides alliance customers with smoother transfers between member airlines and better facilities than any of the member airlines could justify on their own. The alliance has combined ticket offices, check-in facilities and lounges at some 50 airports worldwide.[7]

Customer service initiativesEdit

Interline electronic ticketEdit

On 21 April 2005, Oneworld became the first airline alliance to enable its customers to fly throughout its members' network on electronic tickets (e-tickets) only, with the completion of interline e-ticketing (IET) links between all its member airlines.[120]

Awards and recognitionsEdit

Edit

All alliance members' aircraft bear a small Oneworld logo, 30 centimetres (12 in) in diameter, on the right of the first set of entry doors behind the cockpit.[128]

 
A Japan Airlines Boeing 777-300 in special Oneworld livery in 2007.

Japan Airlines – 2007 special Oneworld liveryEdit

In 2007, Japan Airlines (JAL) painted two of its Boeing 777 aircraft, a Boeing 777-200ER (JA704J) and a Boeing 777-300 (JA8941), in a special Oneworld livery to mark its entrance into the alliance. The first aircraft (JA704J) took off from the airline's main international hub Tokyo Narita International Airport as Japan Airlines Flight 441 bound for Moscow on 16 April 2007. The design featured "a huge globe in the distinctive horizon blue of Oneworld, painted on the centre of the aircraft, with a stylised motif to symbolise the convenience, comfort, value and choice available to passengers throughout the alliance's comprehensive global network".[129]

 
An American Airlines Boeing 777-200ER in Oneworld livery in 2014.

Standard Oneworld liveryEdit

The new (optional) standard Oneworld livery was introduced as part of the alliance's tenth anniversary celebration in February 2009. It features the alliance name in large letters that are almost 2 metres (6.6 ft) tall and the alliance logo along the side of their fuselage, against a white or a polished metal background. The name of the operating member airline will be placed in smaller lettering in a standard position at the front of the aircraft below the alliance name and logo. Each member airline will also retain its regular tailfin design.[78]

ReferencesEdit

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