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Skytrax (originally known as Inflight Research Services) is a United Kingdom–based consultancy which runs an airline and airport review and ranking site.[1] Skytrax conducts research for commercial airlines, as well as taking surveys from international travelers to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel.[2][3] Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about an airline. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards[4] and World Airport Awards,[5] as well as the ranking for airlines and airports.

Contents

Reception and reviewEdit

In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority related to statements on the Skytrax web site describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The Authority upheld all five complaints and Skytrax agreed to modify some promotional wording.[6][7]

Inflight Research Services sent some information to the UK House of Lords Select Committee on Science and Technology's Fifth Report regarding seat pitch in 2000.[8]

AwardsEdit

Skytrax presents awards annually to airports and airlines that it considers noteworthy in their performance.

Airline of the yearEdit

Year 1st 2nd 3rd
2001[9]   Emirates   Singapore Airlines   Cathay Pacific
2002[9]   Emirates   Cathay Pacific   Singapore Airlines
2003[10]   Cathay Pacific[11]   Emirates   Singapore Airlines
2004[11]   Singapore Airlines   Emirates   Cathay Pacific
2005[12]   Cathay Pacific   Qantas   Emirates
2006[9]   British Airways   Qantas   Cathay Pacific
2007[13]   Singapore Airlines   Thai Airways   Cathay Pacific
2008[14]   Singapore Airlines   Cathay Pacific   Qantas
2009[15]   Cathay Pacific   Singapore Airlines   Asiana Airlines
2010[16]   Asiana Airlines   Singapore Airlines   Qatar Airways
2011[17]   Qatar Airways   Singapore Airlines   Asiana Airlines
2012[18]   Qatar Airways   Asiana Airlines   Singapore Airlines
2013[19]   Emirates   Qatar Airways   Singapore Airlines
2014[20]   Cathay Pacific   Qatar Airways   Singapore Airlines
2015[21]   Qatar Airways   Singapore Airlines   Cathay Pacific
2016[22]   Emirates   Qatar Airways   Singapore Airlines
2017[23]   Qatar Airways   Singapore Airlines   All Nippon Airways
2018[24]   Singapore Airlines   Qatar Airways   All Nippon Airways

Airport of the yearEdit

Year 1st 2nd 3rd
1999   Amsterdam Airport Schiphol[25] None None
2000   Singapore Changi Airport[25] None None
2001[26]   Hong Kong International Airport   Kuala Lumpur International Airport   Singapore Changi Airport
2002[27]   Hong Kong International Airport   Singapore Changi Airport   Sydney Kingsford Smith International Airport
2003[28]   Hong Kong International Airport[25]   Singapore Changi Airport   Dubai International Airport
2004[29]   Hong Kong International Airport   Singapore Changi Airport   Amsterdam Airport Schiphol
2005[30]   Hong Kong International Airport   Singapore Changi Airport   Incheon International Airport
2006[31]   Singapore Changi Airport[25]   Hong Kong International Airport   Munich Airport
2007[32]   Hong Kong International Airport   Incheon International Airport   Singapore Changi Airport
2008[33]   Hong Kong International Airport   Singapore Changi Airport   Incheon International Airport
2009[34]   Incheon International Airport   Hong Kong International Airport   Singapore Changi Airport
2010[35]   Singapore Changi Airport   Incheon International Airport   Hong Kong International Airport
2011[36]   Hong Kong International Airport   Singapore Changi Airport   Incheon International Airport
2012[37]   Incheon International Airport   Singapore Changi Airport   Hong Kong International Airport
2013[38]   Singapore Changi Airport   Incheon International Airport   Amsterdam Schiphol Airport
2014[39]   Singapore Changi Airport   Incheon International Airport   Munich Airport
2015[40]   Singapore Changi Airport   Incheon International Airport   Munich Airport
2016[41]   Singapore Changi Airport   Incheon International Airport   Munich Airport
2017[42]   Singapore Changi Airport   Haneda International Airport   Incheon International Airport
2018[43]   Singapore Changi Airport   Incheon International Airport   Haneda International Airport

Airline rankingsEdit

World's 5-Star AirlinesEdit

Sources:[44][45][46][47][48][49]

Airlines Alliance Years
  All Nippon Airways Star Alliance 2013–present
  Ansett Australia Star Alliance 2001–2002
  Asiana Airlines Star Alliance 2007–present
  British Airways Oneworld 2001
  Cathay Pacific Oneworld 2001–2002, 2004, 2006–present
  Emirates none 2001
  Etihad Airways none 2016–present
  EVA Air Star Alliance 2016–present
  Garuda Indonesia SkyTeam 2014–present
  Hainan Airlines none 2010–present
  Japan Airlines Oneworld 2018–present
  Kingfisher Airlines none 2008–2010
  Lufthansa Star Alliance 2017–present
  Qatar Airways Oneworld 2006–present
  Malaysia Airlines Oneworld 2001, 2005–2013
  Singapore Airlines Star Alliance 2001–2002, 2004, 2006–present

Airline with the Best Airport ServicesEdit

Year 1st 2nd 3rd
2013[50]   All Nippon Airways   Asiana Airlines   Korean Air
2014[50]   All Nippon Airways   EVA Air   Thai Airways
2015[50]   All Nippon Airways   EVA Air   Garuda Indonesia
2016[50]   All Nippon Airways   EVA Air   Thai Airways
2017[50]   All Nippon Airways   EVA Air   Thai Airways
2018[50]   EVA Air   All Nippon Airways   Cathay Pacific

Best Inflight EntertainmentEdit

Year 1st 2nd 3rd
2013[50]   Emirates   Singapore Airlines   Cathay Pacific
2014[50]   Emirates   Singapore Airlines   Turkish Airlines
2015[50]   Emirates   Qatar Airways   Singapore Airlines
2016[50]   Emirates   Singapore Airlines   Qatar Airways
2017[50]   Emirates   Qatar Airways   Singapore Airlines
2018[50]   Emirates   Singapore Airlines   Qatar Airways

Best Aircraft Cabin CleanlinessEdit

Year 1st 2nd 3rd
2013[50]   All Nippon Airways   Asiana Airlines   Korean Air
2014[50]   Asiana Airlines   All Nippon Airways   Singapore Airlines
2015[50]   EVA Air   Singapore Airlines   All Nippon Airways
2016[50]   Cathay Pacific   EVA Air   All Nippon Airways
2017[50]   EVA Air   All Nippon Airways   Japan Airlines
2018[50]   All Nippon Airways   EVA Air   Asiana Airlines

World's Best Regional Airlines (Short haul flight)Edit

Year 1st 2nd 3rd
2013[50]   Cathay Dragon (formerly Dragonair)   Aegean Airlines   Bangkok Airways
2014[50]   Bangkok Airways   Cathay Dragon (formerly Dragonair)   Aegean Airlines
2015[50]   Cathay Dragon (formerly Dragonair)   Bangkok Airways   Aegean Airlines
2016[50]   Bangkok Airways   Cathay Dragon (formerly Dragonair)   Hong Kong Airlines
2017[9]   Bangkok Airways   Hong Kong Airlines   Cathay Dragon (formerly Dragonair)
2017[9]   Bangkok Airways   Cathay Dragon (formerly Dragonair)   Alaska Airlines

World's Best Airline AllianceEdit

Year 1st 2nd 3rd
2013[50] Oneworld Star Alliance SkyTeam
2014[50] Oneworld Star Alliance SkyTeam
2015[50] Oneworld Star Alliance SkyTeam
2016[50] Star Alliance Oneworld SkyTeam
2017[51] Star Alliance Oneworld SkyTeam
2018[52] Star Alliance Oneworld Skyteam

Airport rankingsEdit

World's best airport terminalsEdit

Rank (2017)[53] Airport Terminal Image
1   Munich - T2  
2   London-Heathrow - T5  
3   Singapore - T3  
4   London-Heathrow - T2  
5   Madrid - T4  
6   Tokyo-Haneda - Int'l  
7   Paris-Charles de Gaulle - T2-M  
8   Dubai-International - T3  
9   Mumbai - T2  
10   Shanghai-Hongqiao - T2  

World's 5-Star AirportEdit

Source:[54]

World's best international airports by passenger numbersEdit

50 million+ passengersEdit

Year 1st 2nd 3rd
2013[50]   Singapore Changi Airport   Amsterdam Airport Schiphol   Hong Kong International Airport
2014[50]   Singapore Changi Airport   Hong Kong International Airport   Amsterdam Airport Schiphol
2015[50]   Singapore Changi Airport   Hong Kong International Airport   Haneda International Airport
2016[50]   Singapore Changi Airport   Haneda International Airport   Hong Kong International Airport

World's Best Transit AirportsEdit

Year 1st 2nd 3rd
2013[50]   Incheon International Airport   Singapore Changi Airport   Hong Kong International Airport
2014[50]   Incheon International Airport   Singapore Changi Airport   Narita International Airport
2015[50]   Incheon International Airport   Singapore Changi Airport   Hong Kong International Airport
2016[50]   Incheon International Airport   Singapore Changi Airport   Hong Kong International Airport
2017[50]   Tokyo-Haneda   Incheon International Airport   Chūbu Centrair International Airport
2018[50]   Hong Kong International Airport   Singapore Changi Airport   Incheon International Airport

World's Cleanest AirportsEdit

Year 1st 2nd 3rd
2013[50]   Haneda International Airport   Incheon International Airport   Singapore Changi Airport
2014[50]   Haneda International Airport   Incheon International Airport   Singapore Changi Airport
2015[50]   Incheon International Airport   Haneda International Airport   Chūbu Centrair International Airport
2016[50]   Haneda International Airport   Chūbu Centrair International Airport   Incheon International Airport

World's Best Airport Baggage DeliveryEdit

Year 1st 2nd 3rd
2013[50]   Zürich Airport   Beijing Capital International Airport   Haneda International Airport
2014[50]   Hong Kong International Airport   Incheon International Airport   Singapore Changi Airport
2015[50]   Kansai International Airport   Hong Kong International Airport   Singapore Changi Airport
2016[50]   Kansai International Airport   Haneda International Airport   Singapore Changi Airport

ReferencesEdit

  1. ^ "AirlineQuality.com WHOIS, DNS, & Domain Info - DomainTools". Retrieved 10 May 2015. 
  2. ^ Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing. pp. 67–71. ISBN 0-7546-4725-0. 
  3. ^ "Skytrax rates the world's best". 
  4. ^ World Airline Awards
  5. ^ World Airport Awards
  6. ^ "ASA Ruling on Skytrax Research". asa.org.uk. 
  7. ^ Engel Schmidl (13 November 2012). "Advertising Standards Authority calls out Tripadvisor and Skytrax for fake user reviews". SmartCompany.com.au. Retrieved 10 May 2015. 
  8. ^ "Select Committee on Science and Technology Fifth Report". United Kingdom Parliament. 2000-11-15. Retrieved 2007-11-25. 
  9. ^ a b c d e "Archived copy". Archived from the original on 31 May 2010. Retrieved 13 July 2013. 
  10. ^ "Cathay named Airline of the Year". Contineo Media. Archived from the original on 5 February 2013. Retrieved 3 December 2012. 
  11. ^ a b "The winning edge". Retrieved 10 May 2015. 
  12. ^ Airline of the Year 2005
  13. ^ Airline of the Year 2007 Archived 24 July 2007 at the Wayback Machine.
  14. ^ Airline of the Year 2008 Archived 11 August 2008 at the Wayback Machine.
  15. ^ Airline of the Year 2009 Archived 9 June 2009 at the Wayback Machine.
  16. ^ Airline of the Year 2010 Archived 4 June 2011 at the Wayback Machine.
  17. ^ Airline of the Year 2011 Archived 26 June 2011 at the Wayback Machine.
  18. ^ "Qatar Airways is a repeat winner of World's Best Airline Award at Farnborough Air Show". Skytrax. Archived from the original on 11 December 2012. Retrieved 3 December 2012. 
  19. ^ "Top 10 airlines". Retrieved 4 January 2014. 
  20. ^ Airline of the Year 2014 Archived 24 June 2015 at the Wayback Machine.
  21. ^ "World's Best Airlines". Retrieved 16 June 2015. 
  22. ^ "World's Best Airlines". Retrieved 12 July 2016. 
  23. ^ "World's Best Airlines". Retrieved 20 June 2017. 
  24. ^ "World's Best Airlines". Retrieved 17 July 2018. 
  25. ^ a b c d Previous Winners : Airport Of The Year Archived 7 September 2008 at the Wayback Machine.
  26. ^ "Survey Lists HK Int'l Airport As World's Best Airport 2001". people.com.cn. 
  27. ^ smh. "Sydney Airport wins another top ranking in world airport survey - Latest Travel News - ASIA Travel Tips.com". Retrieved 10 May 2015. 
  28. ^ "Hong Kong honoured as the world's Best Airport for the third straight year" (Press release). Airport Authority Hong Kong. Retrieved 3 December 2012. 
  29. ^ HKIA wins top accolades
  30. ^ Airport of the Year 2005
  31. ^ Airport of the Year 2006 Archived 31 December 2006 at the Wayback Machine.
  32. ^ Airport of the Year 2007 Archived 29 August 2009 at the Wayback Machine.
  33. ^ Airport of the Year 2008 Archived 12 February 2010 at the Wayback Machine.
  34. ^ Airport of the Year 2009 Archived 5 August 2013 at the Wayback Machine.
  35. ^ Airport of the Year 2010 Archived 29 November 2010 at the Wayback Machine.
  36. ^ Airport of the Year 2011 Archived 30 July 2013 at the Wayback Machine.
  37. ^ [1]
  38. ^ [2]
  39. ^ [3]
  40. ^ [4]
  41. ^ [5]
  42. ^ [6]
  43. ^ [7]
  44. ^ "The world's 5 Star Airlines". SKYTRAX. 
  45. ^ http://www.nzherald.co.nz/opinion/news/article.cfm?c_id=466&objectid=10370050
  46. ^ Kaur, Karamjit (January 9, 2004). "Changi named world's best airport; It wins 18 top awards from industry organisations, magazines; SIA shares top honours as best airline". The Straits Times (Singapore). 
  47. ^ Williams, Geoffrey (March 23, 2002). "Airline of the Year; No. 1 in the skies". The Advertiser. 
  48. ^ https://beta.theglobeandmail.com/life/travel/frequent-fliers-rate-the-airlines/article761851/
  49. ^ https://www.highbeam.com/doc/1G1-133226704.html
  50. ^ a b c d e f g h i j k l m n o p q r s t u v w x y z aa ab ac ad ae af ag ah ai aj ak al am an ao ap aq ar http://www.worldairportawards.com/
  51. ^ "The World's Best Airline Alliance in 2017". www.worldairlineawards.com. 
  52. ^ "The World's Best Airline Alliance in 2018". www.worldairlineawards.com. 
  53. ^ "World's Best Airport Terminals". 
  54. ^ "The world's 5 Star Airports". SKYTRAX. 

External linksEdit