Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia with operations primarily in the United States. It is on the list of largest banks in the United States and has developed a reputation for being a technology-focused bank.
|Founded||July 21, 1994|
Richmond, Virginia, U.S.
|Founder||Richard Fairbank, Nigel Morris|
|Headquarters||Capital One Tower|
|United States, Canada, United Kingdom|
(Chairman, President and CEO)
Stephen S. Crawford
(Head of Finance and Corporate Development)
R. Scott Blackley
|Products||Retail banking, credit cards, loans, savings|
|Revenue||US$26.033 billion (2020)|
|US$3.203 billion (2020) |
|US$2.714 billion (2020) |
|Total assets||US$421.602 billion (2020) |
|Total equity||US$60.204 billion (2020) |
Number of employees
|51,985 (2020) |
|Subsidiaries||Wikibuy, ShareBuilder, Paribus, United Income, BlueTarp, Adaptive Path, Confyrm, Capital One Securities, Critical Stack, Monsoon Company, Finnoble Solutions, Notch|
|Capital ratio||11.2% (2018)|
|Footnotes / references|
The bank has 755 branches including 30 café style locations and 2,000 ATMs. It is ranked 97th on the Fortune 500, 9th on Fortune's 100 Best Companies to Work For list, and conducts business in the United States, Canada, and the United Kingdom. The company helped pioneer the mass marketing of credit cards in the 1990s. In 2016, it was the 5th largest credit card issuer by purchase volume, after American Express, JPMorgan Chase, Bank of America, and Citigroup.
The company's three divisions are credit cards, consumer banking and commercial banking. In the fourth quarter of 2018, 75% of the company's revenues were from credit cards, 14% were from consumer banking, and 11% were from commercial banking. Capital One has consistently ranked as one of the best places to work for, appearing in multiple Glassdoor's Best Places To Work reports. In 2020, Fortune magazine ranked Capital One at number 24 on their Fortune List of the Top 100 Companies to Work For in 2020 based on an employee survey of satisfaction, rising to 9 on the 2021 list.
Richard Fairbank and Nigel Morris founded Capital One in 1988 with the support of Richmond, Virginia-based Signet Bank. Fairbank became the company's CEO on July 27, 1994, after Oakstone Financial was spun off from Signet Financial Corp. Oakstone Financial was later renamed to Capital One in October 1994, and the spin-off was completed in February 1995. The newly formed credit card company was ranked among the top ten credit card issuers in the United States after signing up more than five million customers. Capital One worked as a monoline, deriving all of its revenues from the credit card business. Even as a monoline, it succeeded in the credit card business due to its use of data collection to target personalized offers directly to consumers.
In 1996, Capital One moved from relying on teaser rates to generate new clients to adopting more innovative techniques that would attract more customers to their business model. At the time, it was losing customers to competitors who offered higher ceilings on loan balances and no-annual-fee accounts. The company came up with co-branded, secured, and joint account credit cards. In mid-1996, Capital One received approval from the federal government to set up Capital One FDB. It meant that the company could now retain and lend out deposits on secured cards and even issue automobile installment loans.
Monoline credit card company (1994–2004)Edit
On July 21, 1994, Richmond, Virginia-based Signet Financial Corp (now part of Wells Fargo) announced the corporate spin-off of its credit card division, OakStone Financial, naming Richard Fairbank as CEO. Signet renamed the subsidiary Capital One in October 1994.
At that time, Capital One was a monoline bank, meaning that all of its revenue came from a single product, in this case, credit cards. This strategy is risky in that it can lead to losses during bad times. Capital One attributed its relative success as a monoline to its use of data collection to build demographic profiles, allowing it to target personalized offers of credit directly to consumers.
Capital One began operations in Canada in 1996.
Expansion into auto loans (1996–present)Edit
In 1996, Capital One expanded its business operations to the United Kingdom and Canada. This gave the company access to a large international market for its credit cards. An article appearing in the "Chief Executive" in 1997 noted that the company held $12.6 billion in credit card receivables and served more than nine million customers. The company was listed in the Standard & Poor's 500, and its stock price hit the $100 mark for the first time in 1998.
Throughout its history, Capital One has focused on making acquisitions of monolines in various related sectors. In 2005, the company acquired Louisiana-based Hibernia National Bank for $4.9 billion in cash and stock. It also acquired New York-based North Fork Bank for $13.2 billion in 2006. The acquisition of smaller banks reduced its dependency on the credit business alone. Other companies acquired by Capital One include Netspend for $700 million in 2007, Chevy Chase Bank for $520 in 2009, IDG Direction division for $9 billion in 2011, and General Electric's Healthcare Financial Services Unit for $9 billion in 2015.
During the subprime financial crisis of 2008, Capital One received $3.56 billion in investments from the US Treasury courtesy of the Troubled Asset Relief Program in 2008. The company was forced to close its mortgage division, GreenPoint Mortgage, due to the losses incurred by investors. It paid back $3.67 billion to the US Treasury for the repurchase of the company stock.
In July 1998, Capital One acquired auto financing company Summit Acceptance Corporation.
In 1999, Capital One was looking to expand beyond credit cards. CEO Richard Fairbank announced moves to use Capital One's experience with collecting consumer data to offer loans, insurance, and phone service.
In October 2001, PeopleFirst Finance LLC was acquired by Capital One.
The companies were combined and re-branded as Capital One Auto Finance Corporation in 2003.
In late 2002, Capital One and the United States Postal Service proposed a negotiated services agreement (NSA) for bulk discounts in mailing services. The resulting three-year agreement was extended in 2006. In June 2008, however, Capital One filed a complaint with the USPS regarding the terms of the next agreement, citing the terms of the NSA of Capital One's competitor, Bank of America. Capital One subsequently withdrew its complaint to the Postal Regulatory Commission following a settlement with the USPS.
Onyx Acceptance Corporation was acquired by Capital One in January 2005.
Expansion into retail banking (2005–present)Edit
While many other monolines were acquired by larger, diverse banks, Capital One expanded into retail banking with a focus on subprime customers.
Capital One acquired New Orleans, Louisiana-based Hibernia National Bank for $4.9 billion in cash and stock in 2005 and acquired Melville, New York-based North Fork Bank for $13.2 billion in cash and stock in 2006, which reduced its dependency on credit cards from 90% to 55%.
In 2007, Capital One acquired NetSpend, a marketer of prepaid debit cards, for $700 million.
In 2008, Capital One received an investment of $3.56 billion from the United States Treasury as a result of the Troubled Asset Relief Program. On June 17, 2009, Capital One completed the repurchase of the stock the company issued to the U.S. Treasury paying a total of $3.67 billion, resulting in a profit of over $100 million to the U.S. Treasury.
The U.S. Securities and Exchange Commission criticized Capital One's conduct during the crisis, claiming that they understated auto loan losses during the financial crisis of 2007–2008. In 2013, Capital One paid $3.5 million to settle the case, but was not required to directly address the allegations of wrongdoing.
In June 2011, ING Group announced the sale of its ING Direct division to Capital One for $9 billion in cash and stock. On August 26, 2011, the Federal Reserve Board of Governors announced it would hold public hearings on the Capital One acquisition of ING Direct, and extend to October 12, 2011, the public comment period that had been scheduled to end August 22. The move came amidst rising scrutiny of the deal on systemic risk, or "Too-Big-to-Fail," performance under the Community Reinvestment Act, and pending legal challenges. A coalition of national civil rights and consumer groups, led by the National Community Reinvestment Coalition, were joined by Rep. Barney Frank to challenge immediate approval of the deal. The groups argued that the acquisition was a test of the Dodd-Frank Wall Street Reform and Consumer Protection Act, under which systemically risky firms must demonstrate a public benefit that outweighs new risk before they are allowed to grow. Kansas City Federal Reserve Bank head Thomas M. Hoenig was also skeptical of the deal. In February 2012, the acquisition was approved by regulators and Capital One completed its acquisition of ING Direct. Capital One received permission to merge ING into its business in October 2012, and rebranded ING Direct as Capital One 360 in November 2012.
In April 2011, Capital One signed a deal with Kohl's to handle Kohl's private label credit card program that was previous serviced by Chase Bank for a seven-year period for an undisclosed amount. The contract between the two companies was extended in May 2014.
In August 2011, Capital One reached a deal with HSBC to acquire its U.S. credit card operations. Capital One paid $31.3 billion in exchange for $28.2 billion in loans and $600 million in other assets. The acquisition was completed in May 2012. The acquisition also included private issued credit cards for such companies as Saks Fifth Avenue, Neiman Marcus, and Lord & Taylor that were previously handled by HSBC.
On February 26, 2012, along with several other banks, Capital One announced support for the Isis Mobile Wallet payment system. However, in September 2013, Capital One dropped support for the venture.
In 2012, Capital One closed 41 branch locations.
In 2015, Capital One closed several branch locations to leave 174 operating branches in the D.C. metro area.
On February 19, 2014, Capital One became a 25% owner in ClearXchange, a Peer-to-peer transaction money transfer service designed to make electronic funds transfers to customers within the same bank and other financial institutions via mobile phone number or email address. ClearXchange was sold to Early Warning in 2016.
In January 2015, Capital One acquired Level Money, a budgeting app for consumers.
On July 8, 2015, the company acquired Monsoon, a design studio, development shop, marketing house and strategic consultancy.
Exit from mortgage banking (2006–2007 and 2011–2017)Edit
In November 2017, President of Financial Services Sanjiv Yajnik announced that the mortgage market was too competitive in the low rate environment to make money in the business. The company exited the mortgage origination business on November 7, 2017, laying off 1,100 employees. This was the second closure; the first occurred on August 20, 2007, when GreenPoint Mortgage unit was closed. GreenPoint had been acquired December 2006 when Capital One paid $13.2 billion to North Fork Bancorp Inc. The re-emergence into the mortgage industry came in 2011 with the purchase of online bank ING Direct USA.
In November 2018, Capital One acquired Wikibuy, a shopping comparison app and browser extension from an Austin, Texas start-up business; Wikibuy has no connection with Wikipedia/Wikimedia.
Capital One operates 3 divisions as follows:
- Credit cards – Capital One issues credit cards in the United States, Canada, and the United Kingdom and is the 3rd largest credit card issuer, after JPMorgan Chase and Citigroup. As of December 31, 2018, Capital One had $107.350 billion in credit card loans outstanding in the United States and $9.011 billion of credit card loans outstanding in Canada and the United Kingdom, with credit cards representing 47.3% of total loans outstanding.
- Consumer banking – offers banking services, including checking accounts, saving accounts, and money market accounts via its branches and direct bank as well as retail and auto loans. As of December 31, 2018, the company had $2.864 billion in retail loans outstanding and $56.341 billion in car finance loans outstanding, representing 22.9% of total loans outstanding.
- Commercial banking – As of December 31, 2018, Capital One had $70.333 billion in loans outstanding secured by commercial, multifamily, and industrial properties, representing 28.6% of total loans outstanding.
Since 2001, Capital One has been the principal sponsor of the college football Florida Citrus Bowl, which has been called the Capital One Bowl since 2003. It sponsors a mascot challenge every year, announcing the winner on the day of the Capital One Bowl. The name of the stadium was changed in 2014 to the Orlando Citrus Bowl and was then changed again to Camping World Stadium in 2016, following a multi-year naming rights sponsorship with Camping World.
Capital One is one of the top three sponsors of the NCAA, paying an estimated $35 million annually in exchange for advertising and access to consumer data. Capital One also sponsored the EFL Cup, an English Soccer Competition, from 2012 to 2016. The company sponsored Sheffield United F.C. from 2006 to 2008. In 2017, the company became the sponsor of the Capital One Arena in Washington D.C.
In 2018, to celebrate the Washington Capitals' second-ever Stanley Cup Finals appearance, the firm temporarily changed its logo by replacing the word "Capital" with the Capitals' titular logo, without the "s" plural.
Capital One operates some charitable programs, such as the "No Hassle Giving" web portal, in which Capital One covers the transaction fees on customer and non-customer donations made through the site. The accountability organization National Committee for Responsive Philanthropy has been highly critical of Capital One's relatively low rate of giving, stating that "Capital One's philanthropic track record is dismal". The organization pointed out that Capital One's donations of 0.024% of revenue were much less than the industry median of 0.11% of revenue. Capital One has disputed the groups figures, saying that "... In 2011 alone, our giving totals are more than 6 times greater ($30 million) than the number given by the NCRP".
Criticism and legal actionsEdit
Fines for misleading customers to pay extra for servicesEdit
In July 2012, Capital One was fined by the Office of the Comptroller of the Currency and the Consumer Financial Protection Bureau for misleading millions of its customers, such as paying extra for payment protection or credit monitoring when they took out a card. The company agreed to pay $210 million to settle the legal action and to refund two million customers. This was the CFPB's first public enforcement action.
Automated dialing to customers' phonesEdit
In August 2014, Capital One and three collection agencies entered into an agreement to pay $75.5 million to end a consolidated class action lawsuit pending in the United States District Court for the Northern District of Illinois alleging that the companies used an automated dialer to call customers' cellphones without consent, which is a violation of the Telephone Consumer Protection Act of 1991. It is notable that this legal action involved informational telephone calls, which are not subject to the "prior express written consent" requirements which have been in place for telemarketing calls since October 2013.
July 2019 security breachEdit
Capital One publicly acknowledged on July 29, 2019 that they had found unauthorized access had occurred ten days earlier by an individual who had breached the account and identity security of 106 million people in the United States and Canada. The FBI arrested Paige Thompson, who had previously worked as a software engineer for Amazon Web Services, Capital One's cloud hosting company. Capital One declared that Thompson had accessed about 140,000 Social Security numbers, a million Canadian social insurance numbers; 80,000 bank account numbers, and an unknown number of names and addresses of customers. Capital One began offering free credit monitoring services to those affected by the breach.
Thompson's employment at Amazon appears to have ended in September 2016. Amazon stated that the security vulnerability she used to access Capital One could have been discovered by anyone, the information that facilitated her activity was not gained from work at Amazon, and that she gained access via "a misconfiguration of the (Capital One-designed) web application and not the underlying (Amazon-designed) cloud-based infrastructure".
Details of the breachEdit
This section needs additional citations for verification. (February 2020)
Forensic analysis[vague] determined Thompson's actual hacking activity occurred in March 2019, then she posted the information to different outlets over the next three months. In April she posted what came to be known[by whom?] as the "April 21 Files", a trove of leaked data along with instructions on how to access the company's credentials for more data extraction. In July a white-hat alerted Capital One to Thompson's hacking activity. Thompson pleaded not guilty to charges of wire fraud and computer fraud and abuse. During the investigations and subsequent data freeze, millions of Capital One accounts were locked; their owners were unable to process financial transactions, meet payments, or gain access to their financial records.
Capital One ResponseEdit
Critics lambasted the bank's effort to downplay the hack while investigations were ongoing, and described the bank as more concerned about its image than the needs of its clients. Several Capital One customers stated that the first time they heard about the hack was through the media and the bank did not disclose the breach or explain its implications to affected customers. On social media and in the mainstream press, Capital One's contradictory July 2019 press statement was mocked for saying "No bank account numbers or Social Security numbers were compromised," but then listing hundreds of thousands of bank account numbers and social security numbers that were compromised.
Federal Reserve ActionEdit
On August 6, 2020, the Federal Reserve Board of Governors announced a cease and desist order against Capital One resulting from the breach. The order mandated, among other things, significant improvements in Capital One's governance, risk management and compliance (GRC) practices.
Additional Lawsuits were filed against both Amazon and Github, alleging they were aware of the exploit but did not act to fix or patch the vulnerability
Relative to other large banks, Capital One has received fewer sanctions or default judgments against it. But some[who?] allude this is a result of its close proximity to Washington, D.C. and possible relations with federal regulators. In 2015 the bank disclosed that it was under federal investigation for bank fraud, money laundering, and possible racketeering charges. No further information was given and government investigators would only confirm that it was under scrutiny for "unspecified charges".
In 2018, Capital One was fined $100 million for failure to monitor, detect, and prevent money laundering. Charging documents specified Capital One failed to file suspicious activity reports, had deficiencies in its risk assessment, remote deposit capture and generally had weaknesses that compromised national bank security controls. The bank was the subject of a larger investigation that alleged funds were siphoned out of US jurisdiction to safe havens.
Notable office buildingsEdit
- "Capital One Financial Corporation 2020 Form 10-K". United States Securities and Exchange Commission. February 25, 2021. Retrieved March 4, 2021.
- "Capital One Financial: Number of Employees 2006-2021 | COF".
- "IR Overview".
- "Capital One 360 Café Locations". Capital One.
- "Fortune 500: Capital One". Fortune.
- "Capital One: #9th on 100 Best Companies to Work For in 2021". Fortune.
- MYERBERG, PAUL (January 1, 2010). "Capital One Bowl: No. 13 Penn State (10-2) vs. No. 12 L.S.U. (9-3)". The New York Times.
- Comoreanu, Alina (February 10, 2017). "Market Share by Credit Card Issuer". WalletHub.
- CHARNIGA, JACKIE (October 10, 2018). "Ally Financial leads in Q2 auto loan market share, Experian says". Automotive News.
- "Glassdoor's Best Places To Work". Capital One. Retrieved April 12, 2020.
- Jessica Snouwaert. "The 25 best companies to work for, based on employee satisfaction". Business Insider. Retrieved April 1, 2020.
- "100 Best Companies to Work For". Fortune. Retrieved May 11, 2021.
- "COMPANY NEWS; SIGNET BANKING TO SPIN OFF CREDIT CARD BUSINESS". The New York Times. July 28, 1994.
- Conn, David (October 12, 1994). "Signet renames credit card subsidiary Capital One". The Baltimore Sun. Archived from the original on October 22, 2020. Retrieved March 14, 2019.
- Milligan, Jack (June 3, 2011). "Capital One Charts a New Course". Bank Director.
- Perez, Saul (March 5, 2015). "Capital One's history: From credit cards to a diversified bank". Market Realist.
- Wheatley, Malcolm (November 1, 2001). "Capital One Builds Entire Business on Savvy Use of IT". CIO magazine.
- "CAPITAL ONE PLANS PURCHASE OF AUTO FINANCING COMPANY". The New York Times. Bloomberg L.P. July 17, 1998.
- Mcnamee, Mike (November 21, 1999). "Capital One: Isn't There More To Life Than Plastic?". Bloomberg L.P.
- Pedchenko, Alex (March 10, 2017). "TOP 6 companies using NodeJS in production". Medium.
- "Capital One Financial Agrees to Acquire PeopleFirst Inc.; Expands Auto Financing Business" (Press release). U.S. Securities and Exchange Commission. September 21, 2001.
- "PeopleFirst Changes Brand to Capital One Auto Finance" (Press release). PR Newswire. June 27, 2003.
- "Postal Service Files Capital One Negotiated Service Agreement". September 20, 2002.
- "Experimental Rate and Service Changes to Implement Negotiated Service Agreement with Capital One: OPINION AND RECOMMENDED DECISION" (PDF). May 15, 2003.
- Campanelli, Melissa (August 25, 2006). "PRC Says OK To Capital One NSA Extension". Direct Marketing News.
- "COMPLAINT OF CAPITAL ONE SERVICES, INC. REGARDING DISCRIMINATION AND OTHER VIOLATIONS OF LAW BY THE UNITED STATES POSTAL SERVICE" (PDF). Postal Regulatory Commission. June 19, 2008.
- Yurcan, Bryan (January 8, 2009). "USPS, Capital One dispute remains in discovery". Direct Marketing News.
- "Postal Regulatory Commission Proceedings". United States Postal Service.
- Clabaugh, Jeff (January 12, 2005). "Capital One completes Onyx acquisition". American City Business Journals.
- "Capital One Completes Acquisition of Hibernia Corporation" (Press release). U.S. Securities and Exchange Commission. November 16, 2005.
- "Capital One Completes Acquisition of North Fork Bancorporation" (Press release). U.S. Securities and Exchange Commission. December 1, 2006.
- Moyer, Liz (March 4, 2006). "A Hot Time In Banking". Forbes.
- "Capital One Acquires Nation's Prepaid Card Leader NetSpend". American Banker. August 8, 2007.
- "Capital One Closes Wholesale Mortgage Unit". CNBC. Associated Press. August 20, 2007.
- Bauerlein, Valerie (August 21, 2007). "Capital One to Close Its GreenPoint Unit". The Wall Street Journal.
- "Capital One Financial Closes Wholesale Mortgage Unit". CNBC. Associated Press. August 20, 2007.
- "Capital One, Form 8-K, Current Report, Filing Date Nov 18, 2008" (PDF). secdatabase.com. November 18, 2008.
- "CAPITAL PURCHASE PROGRAM Transaction Report" (PDF). Tarp Transactions. United States Treasury. November 17, 2008.
11/14/2008 Capital One Financial Corporation / McLean VA / Purchase Preferred Stock w/Warrants / $3,555,199,000 / Par
- "Capital One, Form 8-K, Current Report, Filing Date Jun 17, 2009". secdatabase.com. June 17, 2009.
- Protess, Ben (April 25, 2013). "DEALBOOK; Capital One Settles Charges It Understated Loan Losses". The New York Times.
- "Capital One to Buy Chevy Chase Bank". The New York Times. December 4, 2008.
- Fitzpatrick, Dan (December 4, 2008). "Capital One to Acquire Chevy Chase Bank". The Wall Street Journal.
- Goldfarb, Zachary A.; Appelbaum, Binyamin (December 4, 2008). "Capital One Awoke To Its Dream Deal". The Washington Post.
- "Capital One Completes Acquisition of Chevy Chase Bank" (Press release). PR Newswire. February 27, 2009.
- "Capital One Completes Acquisition of Hudson's Bay Company's Credit Card Portfolio". Capital One (Press release). January 11, 2011.
- "ING To Sell ING Direct USA to Capital One" (Press release). ING Group. June 16, 2011.
- "Federal Reserve Board announces public meetings on the notice by Capital One Financial Corporation to acquire ING Bank" (Press release). Federal Reserve System. August 26, 2011.
- Felsenthal, Mark (August 25, 2011). "Fed's Hoenig Says Doesn't See Recession Looming". Reuters.
- Pearlstein, Steven (August 28, 2011). "Steven Pearlstein: Time to say no to bank consolidation". The Washington Post.
- "Capital One Completes Acquisition of ING Direct" (Press release). PR Newswire. February 17, 2012.
- "Conditional Merger Approval" (PDF). Office of the Comptroller of Currency. October 17, 2012. Archived from the original (PDF) on February 16, 2013. Retrieved February 13, 2014.
- Ruiz Switzky, Bryant (November 8, 2012). "ING Direct rebranded as Capital One 360". American City Business Journals.
- Douglas, Danielle (April 10, 2011). "Capital One wins deal to back Kohl's credit cards". The Washington Post.
- "Kohl's and Capital One Announce Extended Contract for Private Label Credit Card". Capital One (Press release). May 15, 2014.
- Wilchins, Dan; Thomas, Denny (August 10, 2011). "Capital One bulks up U.S. cards with HSBC deal". Reuters.
- Kiernan, John S. (May 3, 2012). "Most HSBC Credit Cards Become Capital One Credit Cards". WalletHub.
- Douglas, Danielle (August 10, 2011). "Capital One snags HSBC credit card business". The Washington Post.
- Yurcan, Bryan (February 27, 2012). "Isis Adds Three Banks to its Mobile Wallet". InformationWeek.
- Mlot, Stephanie (September 20, 2013). "Capital One Drops Support for Isis Mobile Wallet". PC Magazine.
- Ellis, Blake (January 25, 2013). "Say goodbye to more bank branches". CNN.
- Medici, Andy (May 4, 2016). "Here's how much Capital One is spending this year to close, renovate its branches". American City Business Journals.
- "CAPITAL ONE JOINS CLEARXCHANGE NETWORK" (PDF) (Press release). pymnts.com. February 19, 2014.
- "Early Warning Completes Acquisition of clearXchange" (Press release). Early Warning. January 12, 2016. Archived from the original on June 17, 2017. Retrieved May 29, 2017.
- Perez, Sarah (January 12, 2015). "Capital One Acquires Budgeting App Level Money". TechCrunch.
- Perez, Sarah (July 8, 2015). "Capital One Acquires Oakland-Based Design And Development Firm Monsoon". TechCrunch.
- "Capital One Completes Acquisition of GE Capital's Healthcare Financial Services Lending Business" (Press release). PR Newswire. December 1, 2015.
- Perez, Sarah (October 6, 2016). "Capital One acquires online price tracker Paribus". TechCrunch.
- Yurcan, Bryan (October 12, 2016). "Capital One Adds to Its Growing List of Fintech Deals". American Banker.
- "Walmart and Capital One Sign Credit Card Program Agreement". Walmart (Press release). July 26, 2018.
- Ramirez, Kelsey (November 16, 2017). "Capital One suddenly exits mortgage and home equity business". HousingWire.com.
- Surane, Jennifer (November 7, 2017). "Capital One Exits Mortgage Origination Business, Cuts 1,100 Jobs". Bloomberg L.P.
- Wilchins, Dan (August 20, 2007). "Capital One slashes jobs, mortgage industry swoons". Reuters.
- Merle, Renae (June 16, 2011). "Capital One Bank to acquire ING Direct USA". The Washington Post.
- Perez, Sarah (May 11, 2018). "Capital One acquires digital identity and fraud alert startup Confyrm". TechCrunch.
- Nash, Andrew (May 11, 2018). "Confyrm Joins Capital One to Fuel Consumer Identity Services at Scale". Medium.
- DiCamillo, Nathan (May 30, 2018). "How Capital One sees digital identity as a business opportunity". American Banker.
- Son, Hugh (November 20, 2018). "Capital One buys tech start-up used by millions to price-check while shopping on Amazon". CNBC. Retrieved September 9, 2020.
- "Capital One Bowl will be renamed". Retrieved November 18, 2019.
- "Stadium History". Retrieved November 18, 2019.
- Dosh, Kristi (November 3, 2013). "Capital One maximizing March's madness". ESPN.
- Hornblass, JJ (April 11, 2013). "Cap One Uses March Madness to Mine Customer Data, Even After Tournament". Bank Innovation.
- Steinberg, Dan (August 9, 2017). "Verizon Center to become Capital One Arena, starting now". The Washington Post.
- Medici, Andy (August 9, 2017). "Verizon Center to become Capital One Arena, starting now". American City Business Journals.
- Pimpo Jr., Stephen (May 27, 2018). "Capital One changes website logo to support Caps ahead of Stanley Cup finals". WJLA-TV.
- Brandt, Caroline (May 27, 2018). "Capital One Bank just made a Caps-themed update to its logo and we're here for it". NBC Sports.
- "Individual Donations Add Up With Capital One's No Hassle Giving Program" (Press release). Business Wire. November 25, 2009.
- "Doubt Over Capital One's Commitment to Philanthropy" (Press release). National Committee for Responsive Philanthropy. October 4, 2011. Archived from the original on March 6, 2014. Retrieved February 10, 2014.
- "Charity group wary of Capital One-ING merger". NBC News. Associated Press. October 5, 2011.
- "Capital One fined for misleading millions of customers". BBC News. July 18, 2012.
- "Capital One, Form 8-K, Current Report, Filing Date Jul 18, 2012" (PDF). secdatabase.com. July 18, 2012.
- "Capital One to pay $210 million in fines, consumer refunds". CNN. July 18, 2012.
- Dale, Margaret A. (August 19, 2014). "Capital One to Pay Largest TCPA Settlement on Record". The National Law Review. Proskauer Rose. ISSN 2161-3362.
- Slawe, Meredith C.; Madway, Brynne S. (August 11, 2014). "Capital One Agrees to $75 Million Telephone Consumer Protection Act (TCPA) Settlement". The National Law Review.
- Lazarus, David (February 17, 2014). "Capital One says it can show up at cardholders' homes, workplaces". Los Angeles Times.
- Alix, Amanda (February 19, 2014). "Capital One to Customers: You Can't Hide From Us". The Motley Fool.
- "Frequently Asked Questions". Capital One. Archived from the original on July 30, 2019. Retrieved July 30, 2019.
- Rob McLean (July 30, 2019). "A hacker gained access to 100 million Capital One credit card applications and accounts". CNN. Retrieved July 30, 2019.
- "404 Not Found". washingtonpost.com. Archived from the original on July 30, 2019.
- https://www.cbsnews.com/news/capital-one-hacker-amazon-employee-paige-thompson/ What we know about accused Capital One hacker Paige Thompson.
- Journalist), AJ Dellinger (AJ Dellinger, Independent. "Capital One Data Breach Stamped Complaint". documentcloud.org. Retrieved February 28, 2020.
- "Capital One Took Nearly Two Weeks to Disclose Its Hack and Customers Still Don't Know if They Were Affected". July 31, 2019.
- Villas-Boas, Antonio. "Capital One was hacked and people on social media are slamming the bank's response". Business Insider. Retrieved February 28, 2020.
- Dellinger, A. J. "Capital One Hit With Class-Action Lawsuit Following Massive Data Breach". Forbes. Retrieved February 28, 2020.
- "United States of America Before the Board of Governors of the Federal Reserve System" (PDF) (Press release). Federal Reserve Board. August 6, 2020.
- "Capital One Class Action Filed Over Data Breach". Top Class Actions. August 1, 2019. Retrieved February 28, 2020.
- "Colson Hicks Eidson Files Class Action Lawsuit Against Capital One For Negligence In Massive Data Breach". Colson Hicks Eidson. August 16, 2019. Retrieved February 28, 2020.
- EDT, Daniel Moritz-Rabson On 8/2/19 at 3:56 PM (August 2, 2019). "GitHub "actively encourages" hacking, suit filed against company after Capital One hack says". Newsweek. Retrieved February 28, 2020.
- Andriotis, AnnaMaria (February 24, 2017). "Capital One Discloses Probe Into Anti-Money Laundering Program". The Wall Street Journal. ISSN 0099-9660. Retrieved February 28, 2020.
- "Capital One Bank fined $100 million over money-laundering controls". Reuters. October 23, 2018. Retrieved February 28, 2020.
- "OCC Assesses $100 Million Civil Money Penalty Against Capital One". occ.treas.gov. October 23, 2018. Retrieved February 28, 2020.
|Wikimedia Commons has media related to Capital One.|