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PetSmart Inc. is an American retail chain operating in the United States, Canada, and Puerto Rico that is engaged in the sale of specialty pet animal products, such as food, furniture, habitats, and accessories, and services, such as dog grooming and dog training, boarding facilities, and daycare. PetSmart also offers a variety of small animals for sale and adoption, such as small birds, fish, amphibians, reptiles, and several different pocket pets, like rats, guinea pigs, chinchillas, gerbils (except in California), many different species of hamster, and mice.[5]

PetSmart Inc.
Pacific Coast Distributing
PetFood Warehouse
FoundedAugust 14, 1986; 33 years ago (1986-08-14)
(Phoenix, Arizona,
United States)
FoundersW.R. Ford Smith II
Jim Dougherty
HeadquartersPhoenix, Arizona
Number of locations
1,500+ (2017)[2]
Area served
United States, Canada and Puerto Rico
Key people
J.K. Symancyk (CEO)
ProductsPet Supplies, Grooming, Training
ServicesPetsHotel, Doggie Day Camp
RevenueIncreaseUS$6.916 billion (2014)[3]
IncreaseUS$693.3 million (2014)[3]
IncreaseUS$419.52 million (2014) [3]
Total assetsDecreaseUS$2.521 billion (2014)[4]
Total equityDecreaseUS$1.093 billion (2014)[4]
OwnerBC Partners
Number of employees
DivisionsPetSmart Canada
PetSmart Charities
PetSmart Charities of Canada


PetSmart opened for business on August 14, 1986 and opened its first two stores in August 1987 under the name PetFood Warehouse in the Phoenix area.[6][better source needed] In 1989, the name and logo changed from PetFood Warehouse to PetsMart. PetsMart continued to grow and in 1993 went public on the NASDAQ stock exchange listed under the symbol "PETM". In 1994, PetSmart formed PetSmart Charities Inc., a nonprofit organization dedicated to ending euthanasia and finding homes for homeless pets. made its debut in July 1995.[7] In early 2000, PetSmart remodeled most of its stores in a plan they called "Eagle," which changed many stores from a front-half storefront/back-half warehouse feel to an all-over standard retail market. In August 2005, the company announced that it was rebranding its name from PetsMart to PetSmart.[8] This move, which stressed "Smart" over "Mart," was designed to announce its evolution from a pet supply store to a solutions-oriented company.[9]

As of September 2016, PetSmart operated approximately 1,477 stores and various locations with PetSmart's PetsHotels, and Doggie Day Camps. Certain locations also share space with their corporate partner, Banfield Pet Hospital.[10]

A location at the Savi Ranch Center in Yorba Linda that has a Banfield inside

September 2014 and June 2015 - RIF (reduction in workforce) and a few smaller department RIFs ongoing.

In December 2014, PetSmart was acquired by BC Partners for $8.7 billion.[11] PetSmart acquired Chewy in 2017 for $3.35 billion. At the time it was the largest acquisition for a US e-commerce company.[12]

In May 2018, PetSmart named J.K. Symancyk the new CEO.[13] In 2018 it became a standalone company.[citation needed]

Bird, fish, and small animal productsEdit

In January 2008, PetSmart temporarily suspended sales of birds in all U.S. stores as a precautionary measure after random testing found a small percentage of cockatiels that tested positive for psittacosis, a fairly common infection in birds that may produce cold-like symptoms.[14] PetSmart resumed selling live birds again in April 2008 after comprehensive testing and treatment.

Horse productsEdit

Formerly, certain PetSmart stores included a State Line Tack section. It provided a wide selection of saddles, halters, bridles, saddle pads, etc. State Line Tack also sold feed and other equipment for the care of horses.

In 2007, PetSmart put State Line Tack, including all catalog and internet business, up for sale and effectively removed all State Line Tack merchandise from stores. State Line Tack was eventually purchased by, one of many websites owned by Pets United.[15]


The original PetsHotel was developed and operated by David Mackstellar and Rodger Ford in Arizona.[16] PetSmart purchased PetsHotel from Mackstellar and Ford in 2000[1] and presently, PetSmart continues to create and operate PetsHotels within their locations throughout the US and Canada.[17]

Charities and adoption centersEdit

PetSmart has helped stray pets find homes with families. Rather than selling dogs, cats, rabbits, and other larger animals in the store, PetSmart donates space to local rescue groups. Rescue groups are also provided with donations of food, litter, and other supplies. Fees from adoptions are collected by the groups themselves. With each adoption, PetSmart gives the new guardians a book which provides basic care information for their new pet. As of September 22, 2016, over 7,000,000 pets have been adopted through Petsmart adoption centers. Biannually, PetSmart hosts an adoption weekend featuring more adoptable pets than at any other time of the year.

The majority of PetSmart stores consist of a cat adoption center.[18]

PetSmart Charities, a nonprofit 501(c)(3) organization, also raises money for local adoption groups, including groups for which it does not offer in-store space. In many stores, donations are collected at the register via traditional drop boxes. Some stores also ask customers if they wish to donate a dollar at the register when they use a credit or debit card. PetSmart charities also has an annual donation drive. Proceeds from Petsmart Charities events are given to over 3,400 adoption partners. PetSmart Charities claims that of the six to eight million pets collected by rescue agencies, three to four million are euthanized simply because they do not have a loving home.

PetSmart Charities Inc. is set to award the Austin Humane Society the first of three grant installments totaling $227,000 to assist in funding AHS's new Feral Cat Spay/Neuter Program.[19]

PetSmart Charities is also known for its Rescue Waggin' program. The program operates specially-designed trucks that transport adoptable dogs from areas that are overpopulated to partner shelters where adoptable animals are in demand. Rescue Waggin' operates trucks in the Midwest and the Northeast regions of the United States. The program has saved more than 10,000 pets since 2004.[20]

PetSmart also operated an online Pet Parent community at

Allegations by People for the Ethical Treatment of AnimalsEdit

PetSmart has been the subject of public criticism by animal rights organization People for the Ethical Treatment of Animals for the company's sale of live birds. PETA alleges that it is cruel to sell birds bred in warehouses and feels that the breeding of the birds is similar to the use of puppy mills. PETA renewed its demands that PetSmart permanently stop selling live birds after the voluntary halt in bird sales because of the psittacosis outbreak in January 2008.[21]

PETA also claims that the use of pest control glue traps within PetSmart stores is cruel. PETA feels that because the stores sell various species of rodents, that it is hypocritical for them to engage in rodent pest control. PetSmart counters that it is unfair to characterize its bird breeders as similar to puppy mills since these operations must meet the company's veterinarian established and industry leading standards for the breeding, care and transportation of these pets. Also, small pets sold in the stores are bred to be pets and should not be confused with wild rodents, which carry disease and are destructive to property. It maintains that essentially all major retailers, restaurants, and grocers with rodent control programs effectively use glue traps.

On January 23, 2008, PETA posted a press release accusing one of Petsmart's largest vendors, Rainbow World Exotics, of neglect and cruelty to animals.[22] Videotape provided by an undercover PETA member who infiltrated the facility as an employee shows small animals treated cruelly and neglected. The more serious allegations included laypersons (not vets) neutering animals with unsafe provisions, live animals thrown in the trash, loose animals killed intentionally, and sick animals killed or left to die with no veterinarian interaction attempted. After these allegations PetSmart launched an investigation which reported discovering no serious wrongdoing by Rainbow, although they agreed that a neutering which was videotaped did not meet their or veterinary standards.[23] PETA is filing complaints with the USDA and pursuing criminal charges with the county of Hamilton, Texas, where Rainbow World exotics is located.[24][25]

In January 2016, PETA released details of an investigation of Holmes Farm, a major supplier of live animals to Petsmart, Petco and Pet Supplies Plus, which highlighted abusive conditions at what is described as a complex of "filthy, windowless warehouses." Small animals such as rabbits, hamsters, rats, mice and gerbils were confined to overcrowded bins and often drank from contaminated water bowls or had no water altogether. Cats, who freely roamed around the facilities, regularly jumped in and out of bins and preyed on the animals within them. PETA's investigators reported that, during their observations, injured animals never received veterinary care, but instead were piled by the dozens in "feces-smeared coolers" and then gassed to death with carbon monoxide; others were put into ziplock bags and frozen to death. Over the span of roughly three months, PETA’s investigator found hundreds of dead animals at the complex, often in habitats which contained no drinking water.[26]

In February 2016, another PETA investigation discovered rampant abuse and neglect at Mack, an Ohio reptile mill and a supplier for Petsmart, including, among other things, frogs, lizards, turtles and other animals being "crammed into filthy, crowded plastic bins stacked into shelving units like old bank statements. Living beings deprived of water for days or even weeks. Sick and injured animals denied veterinary care. Emaciated, severely dehydrated animals desperate for water. Animals cruelly killed by being gassed or frozen to death."[27]

In March 2018, police raided a Petsmart in Bellevue, Tennessee after PETA turned over evidence provided a store employee that sick and injured animals were not being given proper medical care. Police confiscated the animals in question and any record pertaining to their care. A statement from PETA accused managers of "repeatedly refusing to provide sick, injured and dying animals with veterinary care in order to keep costs down so that they would receive bonuses."[28]

See alsoEdit


  1. ^ a b "Company History". PetSmart Corp. PetSmart. Retrieved December 14, 2014.
  2. ^ a b "Company Information". Retrieved June 1, 2017.
  3. ^ a b c "PETSMART INC 2014 Annual Report Form (10-K)" (XBRL). United States Securities and Exchange Commission. March 27, 2014.
  4. ^ a b "PETSMART INC 2015 Q1 Quarterly Report Form (10-Q)" (XBRL). United States Securities and Exchange Commission. May 29, 2014.
  5. ^ "Pet Supplies, Accessories and Products Online | PetSmart". Retrieved September 30, 2019.
  6. ^ Roth, Steve (August 4, 1990). "PETsMART Plans to Open String of Metroplex Stores". Dallas Business Journal.
  7. ^ " WHOIS, DNS, & Domain Info - DomainTools". WHOIS. Retrieved March 28, 2016.
  8. ^ Howard, Theresa (December 4, 2005). "PetSmart thinks outside the big box". USA Today.
  9. ^ "PETSMART Company Info". Retrieved January 21, 2012.
  10. ^ "History Timeline". Retrieved January 21, 2012.
  11. ^ "BC Partners to acquire PetSmart for $8.7 billion" (Press release). Reuters. December 14, 2014.
  12. ^ Jason Del Rey, “PetSmart is acquiring for $3.35 billion in largest e-commerce acquisition,” CNBC, April 18, 2017.
  13. ^ Soma Biswass, “PetSmart Names New CEO as Retailer Grapples With Retail Disruption,” The Wall Street Journal, May 22, 2018.
  14. ^ "PetSmart stops selling birds". WAFF. February 11, 2008. Retrieved December 14, 2014.
  15. ^ "Pets United buys State Line Tack". May 1, 2007. Retrieved January 21, 2012.
  16. ^ Rodgers, Shelly (November 10, 1996). "Pet hotel will offer all the comforts of home". Inside Tucson Business. p. 3. Retrieved December 15, 2014.
  17. ^ PetsHotel Locations
  18. ^ "Adoption Centers Bring Cute Pets to Your Neighborhood". PetSmart Charities. Retrieved October 11, 2018.
  19. ^ "Austin's Humane Society nets PetSmart grant"; Austin Business Journal; February 19, 2007
  20. ^ "PetSmart Charities® Commits Up To $1 Million to Support Hurricane Dorian Relief Efforts | PetSmart Charities". Retrieved September 30, 2019.
  21. ^ "PetSmart Suspends All Bird Sales Following Outbreak". Retrieved January 21, 2012.
  22. ^ "Rainbow World Exotics Expose by PETA". Retrieved January 21, 2012.
  23. ^ "PetSmart's Investigation of Rainbow Exotics". Retrieved January 21, 2012.
  24. ^ "People for the Ethical Treatment of Animals (PETA)". PETA. Retrieved September 30, 2019.
  25. ^ "Behind the Scenes in the Pet Trade | Investigation Details |". Retrieved October 6, 2018.
  26. ^ Animals Frozen Alive, Crudely Gassed at Petco, PetSmart Supplier Mill. PETA, January 19, 2016.
  27. ^ Reptiles Suffer, Left to Die at Another Massive PetSmart Supplier Mill. PETA, February 29, 2016.
  28. ^ Neysa Alund, Natalie (March 29, 2018). "Bellevue PetSmart raided, sick and injured animals confiscated after video and photos surface". The Tennessean. Retrieved April 5, 2018.

External linksEdit