This article has multiple issues. Please help improve it or discuss these issues on the talk page. (Learn how and when to remove these template messages)(Learn how and when to remove this template message)
A Results Only Work Environment (ROWE) is a human resource management strategy co-created by Jody Thompson and Cali Ressler wherein employees are paid for results (output) rather than the number of hours worked. Cali and Jody , who originally proposed the strategy at Best Buy, have since started a consulting group called CultureRx. The strategy has subsequently been implemented at a second large American retailer, Gap., as well as the Girl Scouts of San Gorgino, J.A. Counter and Associates, the Fairview Health Services I.T. Department. ROWE tries to give managers the tools to define goals which can be clearly met or unmet by the results of individual contributors working for that manager. This focus on met or unmet results allows significant freedom to the organization to focus on fewer minute details of employee daily routine.
The increase in popularity of ROWE strategy can be seen in the number of companies implementing it. Recently, companies and agencies like GAP Inc., Yum! Brands, SpinWeb, Dixie iron Works, Girl Scouts of San Gorgonio Council, Minnesota Department of Transportation and American Society of Clinical Oncology have been experimenting with ROWE. Additionally, Sweden has recently brought up the 6-hour a day work strategy in hope of increasing employee productivity. Experts suggest that this is a great step towards ROWE and also helps curb the consequences of Presenteeism. Best Buy, once the biggest advocate of ROWE, has abandoned it. Its CEO Hubert Joly said "Depending on the skill and will of the individual, the right leadership style may be coaching, motivating or directing rather than delegating". ROWE is all about delegating to the employee and hoping that she will deliver. As Hubert Joly said "If you delegate to me the job of building a brick wall, you will be disappointed in the result!".
ROWE creators, Jody Thompson and Cali Ressler, know that many leaders misunderstand the true meaning of a ROWE; ROWE is not a management delegation program. Instead, it is pure management innovation. Each person in the organization is 100% accountable, and 100% autonomous. This means that each employee is crystal clear about what their measurable results are, and managers manage the work, not the people. Performance conversations are ongoing, and teams are highly collaborative, focused on one thing: the customer (agreed upon ultimate outcome). Bottom line? No results, no job. Managers become Results Coaches, and evolve into highly motivated individuals who create a culture of competence, not complacency, treating everyone as adults.
- "Results-Only Work Environment (ROWE) | CultureRx". Gorowe.com. Retrieved 2012-08-23.
- "Smashing the Clock". BusinessWeek. December 11, 2006. Archived from the original on 2009-05-14. Retrieved 2009-08-21.
- "Gap To Employees: Work Wherever, Whenever You Want". BusinessWeek. September 17, 2009. Archived from the original on 2010-01-28. Retrieved 2010-02-21.
- , The Garabian Group, the first ROWE accounting firm,"ROWE Approved Companies". January 1, 2010. Archived from the original on 2010-01-30.
- ROWE Companies
- Gothenburg, David Crouch in. "Efficiency up, turnover down: Sweden experiments with six-hour working day". the Guardian. Retrieved 2015-10-04.
- Booth, Frances. "Tired Of Working Too Much? Take A Tip From The Swedes And Try A 6-Hour Day". Retrieved 2015-10-04.