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AudioCodes Ltd. is a vendor of advanced voice networking and media processing solutions for the digital workplace. The company designs, develops and sells products, solutions and services to enable enterprises and service providers to build and operate all-IP voice networks for unified communications (UC), contact centers and hosted business services.

AudioCodes Ltd.
Public
Traded asTASEAUDC NASDAQAUDC
IndustryVoIP, Telecommunications, Communication systems, Unified communications, Contact center telephony
Founded1993; 26 years ago (1993)
Headquarters,
Israel
Key people
Shabtai Adlersberg,
President and CEO
ProductsSession border controllers,
IP phones,
Multi-service business routers,
Media gateways,
VoIP gateways,
Voice network management and quality monitoring tools,
Voice-activated enterprise dialing solutions,
Call recording
RevenueIncrease US$ 176.22 million (2018)
Increase $ 20.57 million - Non-GAAP (2018)
Increase $ 20.04 million - Non-GAAP (2018)
Number of employees
700 (2018)
SubsidiariesAudioCodes Inc.
Websitewww.AudioCodes.com

AudioCodes' international headquarters and R&D facilities are located in Israel, with branch offices in the United States, France, Germany, The Netherlands, Italy, UK, Poland, South Africa, Australia, China, Hong Kong, India, Japan, Korea, Singapore, Argentina, Brazil, Colombia, Peru and Mexico.[1]

Contents

Company historyEdit

Starting outEdit

AudioCodes was founded in 1993 by Shabtai Adlersberg and Leon Bialik. Adlersberg had previously co-founded semiconductor company DSP Group in 1987. In 1999, AudioCodes was listed on the NASDAQ stock exchange (NASDAQ: AUDC) and the Tel Aviv Stock Exchange.[2]

Product evolutionEdit

1990sEdit

AudioCodes began its journey with innovative low-bit-rate speech compression technology. Its first notable success came when its speech compression algorithm was selected by the International Telecommunication Union (ITU) as a basis for the ITU-T G.723.1 standard.

By 1996, AudioCodes started to build high quality voice over packet (VoP) chips, before progressing into VoIP communication blades. The company then shifted its focus to higher capacity CompactPCI boards as a precursor to its entry into the gateway market.

2000-2012Edit

In 2001, AudioCodes released its first analog media gateway based on existing blade and chip technology. This was followed by a family of media gateways combining analog and digital interfaces. AudioCodes then began to develop high density media gateways and media servers.

In 2004, AudioCodes acquired Ai-Logix, a leading provider of advanced voice recording technology and integration cards for the call recording and voice/data logging industries. AudioCodes used its voice over packet communications boards to leverage Ai-Logix’s technology, strategic partnerships and customer base.[3]

In 2005, AudioCodes also launched its VoIP chip for analog telephone adapters. Meanwhile, the Mediant series of media gateways achieved outstanding voice quality results in a test organized by the European Telecommunications Standards Institute.

As the decade progressed, AudioCodes continued to expand its product portfolio with session border controllers (2006), multi-service business routers and gateways (2008) and IP phones (2011).

2013-presentEdit

In January 2013, AudioCodes launched One Voice for Microsoft Lync, which later evolved into One Voice for Microsoft 365. This is a unified product and service program intended to simplify and accelerate voice-enablement of Microsoft Teams and Skype for Business implementations. It consists of a complete portfolio of IP phones, media gateways, session border controllers and survivable branch appliances (SBAs), all managed with the One Voice Operations Center (OVOC) network management tool. The program also includes support and complementary professional services. One Voice for Microsoft 365 enables smooth migration to Microsoft Teams and Skype for Business, and co-existence with current telephony systems in multisite and multinational deployments.

In December 2015, AudioCodes introduced CloudBond™ 365, a modular solution for on-premises voice connectivity for data centers, customer premises and branch offices in Microsoft Teams and Skype for Business environments.

In February 2016, the AudioCodes Routing Manager (ARM) was released. ARM enables system administrators of large and multi-site enterprise VoIP networks to manage their call routing and policy enforcement configuration in a unified logical view.

In September 2017, the company launched the VocaNom™ voice dialing solution on its 400HD series of IP phones.

In January 2018, AudioCodes established a Voice.AI business unit, blending the company’s Voca speech recognition technology and SmartTAP 360° call recording solution with advanced artificial intelligence (AI) technologies to deliver conversational analytics, productivity and actionable insights for businesses.

Building partnershipsEdit

AudioCodes has partnered with a long list of companies to expand its technology reach. These partnerships include:

MicrosoftEdit

AudioCodes’ partnership with Microsoft began in 2003 and has since grown to see many AudioCodes products receiving the coveted Microsoft Skype for Business certification. AudioCodes attained Gold Certified Partner status in 2008.

AudioCodes has continuously expanded the number of products available as part of the One Voice for Microsoft 365 solution. These products include the 400HD series of IP phones, the Mediant family of session border controllers, media gateways, CloudBond 365 and the SmartTAP call recording application. Management tools include the One Voice Operations Center (OVOC) and the User Management Pack™ 365.

More recently, in March 2018, AudioCodes expanded its product range to support Microsoft Teams. These products included the C450HD native Teams IP phone, direct routing SBC capabilities, enhancements to SmartTAP and expanded user management solutions.

GenesysEdit

AudioCodes entered the call center telecommunications market in 2003 with VoiceGenie, which was acquired by Alcatel-Lucent-owned Genesys in 2006.

AudioCodes deepened its footprint in this sector in 2011 when it was named as a vendor in the Genesys SIP Select program specifically for its Mediant 1000 and Mediant 2000 gateway products which provide the interface between the PSTN and Genesys SIP Server. In 2012, AudioCodes’ Mediant 3000 E-SBC achieved certification from AT&T for SIP trunking with Genesys-powered contact centers and full certification for its session border controllers. In 2016, AudioCodes and Genesys further expanded their strategic partnership to offer a complete solution to integrate all the necessary components for allowing quick and easy migration to an all-IP contact center.

BroadSoftEdit

BroadSoft and AudioCodes teamed up in 2006 to help service providers streamline VoIP service delivery. By 2009, they had launched a strategic initiative to simplify the deployment of IP voice networks.[4]

Another significant development in their relationship came in 2014 when BroadSoft and AudioCodes announced that they were collaborating on the One Voice for Hosted Services solution. This initiative paired BroadSoft's unified communication services with AudioCodes' session border controllers, gateways and IP phones to create a one stop shop for service providers wanting to offer next generation VoIP services to enterprises.

TodayEdit

AudioCodes’ network of partners currently includes over 1000 resellers covering more than 100 countries. 66 of the world’s top 100 service providers use AudioCodes technology, including AT&T, Verizon, BT, DT and Telefónica. AudioCodes is ranked among the world’s top vendors for session border controllers.[5]

AcquisitionsEdit

  • 2003 – Nortel Networks’ Universal Audio Server (UAS) product group[6]
  • 2004 – Ai-Logix
  • 2006 – Nuera
  • 2006 – Netrake Corporation[7]
  • 2007 – CTI Squared Ltd. ("CTI2")[8]
  • 2010 – NSC
  • 2013 – MailVision[9]

SolutionsEdit

AudioCodes provides a variety of solutions for unified communications platforms under the One Voice brand, including One Voice for Microsoft 365, One Voice for BroadSoft and the One Voice Operations Center. Additionally, the company offers holistic solutions for enterprise UC and PBX, contact centers, service provider environments and network function virtualization (NFV) environments.

AudioCodes provides a variety of solutions, including:

  • Solutions for Skype for Business and Microsoft Teams – One Voice for Microsoft 365 to simplify and accelerate voice-enablement of Skype for Business and Microsoft Teams implementations.[10]
  • Solutions for Enterprise Voice – Suite of products to ensure the successful deployment of best-of-breed, SIP‑based enterprise communications systems.[11]
  • Solutions for Contact Centers – All-IP network solutions powering hundreds of contact centers around the globe.[12]
  • Solutions for Service Providers – A set of hardware and software products designed to enable the successful deployment of hosted IP communications services.[13] Scalable and robust session border controllers that can serve as access and/or interconnection SBCs in service provider core networks.
  • Solutions for Network Function Virtualization (NFV) – Set of NFV solutions, spanning from uCPE devices that can host third-party VNFs to a scalable and elastic virtual SBCs.[14]
  • Managed IP Phones Solution – Defines the IP phone as an IT-managed entity for complete lifecycle management of end-user desktop devices.
  • AudioCodes Voice.AI – Combines AudioCodes technology with advanced artificial intelligence (AI) for actionable business insights.[15]

See alsoEdit

ReferencesEdit

  1. ^ "AudioCodes Offices Worldwide". www.audiocodes.com. Retrieved 2019-05-20.
  2. ^ "Start-Up AudioCodes to Issue on NASDAQ in 3 Months".
  3. ^ "AudioCodes Announces Acquisition of Ai-Logix".
  4. ^ "AudioCodes and BroadSoft Launch Strategic Initiative to Simplify Deployments of IP Voice Networks".
  5. ^ "AudioCodes Ranks Among Top Enterprise SBC Vendors".
  6. ^ "AudioCodes buys Nortel voice over packet technology".
  7. ^ "AudioCodes Announces Agreement to Acquire Netrake Corporation", CompactPCI and AdvancedTCA Systems magazine, July 6, 2006
  8. ^ "AudioCodes to Buy CTI2".
  9. ^ "AudioCodes Acquires MailVision: Let The Mobile VoIP Play Begin".
  10. ^ "Skype for Business & Microsoft Teams".
  11. ^ "Enterprise Voice - Simple migration to cloud-based or on-premises VoIP and UC".
  12. ^ "Contact Centers - Helping contact centers migrate towards an all-IP voice infrastructure".
  13. ^ "Flexible IP Voice Solutions for Service Providers".
  14. ^ "Network Function Virtualization (NFV)".
  15. ^ "AudioCodes Voice.AI - Actionable Voice Insights for Enterprises".

External linksEdit