Telus Mobility

Telus Mobility (normally typeset as TELUS Mobility) is a Canadian wireless network operator and a division of Telus Communications which sells wireless services in Canada on its numerous networks. It operates 5G, LTE and HSPA+ on its mainstream networks. Telus Mobility is the second-largest wireless carrier in Canada, with 10.6 million subscribers as of Q3 2020.[1]

Telus Mobility
FormerlyAGT Mobility
IndustryMobile network operator
Founded1983; 40 years ago (1983) in Edmonton, Alberta
HeadquartersVancouver, British Columbia
ProductsFeature phones, mobile broadband modems, smartphones (Android, BlackBerry OS, iOS, Windows Phone), tablet computers
ServicesUMTS (including HSPA+), LTE, 5G NR, mobile broadband, SMS, telephony

Since 2008, Telus has operated a flanker brand named Koodo Mobile, which is targeted at high school, college and university students.



In 1983, AGT Mobility was formed by Alberta Government Telephones (the predecessor to Telus) to provide a 1G analogue mobile network for Alberta's natural resources industries. It was the first mobile phone network in Canada. Analogue services became available to the general public in 1986.


In 1992, AGT launched North America's first digital mobile network. Following the merger of Telus with BC Tel in 1999, Telus Mobility expanded its coverage to British Columbia.[2] The company's website went online on October 14, 1999.[3] The following year, Telus acquired Clearnet Communications and QuébecTel to expand its coverage to the central provinces. All these acquisitions, along with a tower-sharing agreement with then-primarily Eastern Canada based Bell Mobility, allowed Telus Mobility to offer its CDMA network in all Canadian provinces.[4] Bell and Telus continued their partnership for future network construction.


In 2007, Telus Mobility launched mobile virtual network operator (MVNO) Amp'd Mobile Canada, but replaced it in 2008 with Koodo Mobile

In February 2008, Telus Mobility discontinued its AMPS analog network, and launched its HSPA+ network in November 2009. Telus offered landlines to customers affected by the AMPS network's shutdown in rural areas, as digital signals are less reliable than analog ones in such areas.[5] Following both events, Telus began a slow phasing out of CDMA devices, especially those that support both AMPS and CDMA technologies.


In February 2012, Telus launched its LTE network and it stopped selling CDMA devices, except those on clearance.

In 2013, Telus was approved by the Canadian government to purchase independent wireless carrier Public Mobile.

On August 8, 2014, Telus shut down Public Mobile's CDMA network after informing customers that they would need to buy phones compatible with Telus' network.

On March 31, 2015, Telus shut down its pager network.[6]

On January 29, 2016, Telus shut down its Mike iDEN network.[7]

On May 31, 2017, Telus shut down its CDMA network.[8]


Telus Mobility partners with Bell Mobility to operate three different kinds of nationwide networks in Canada. These networks include a UMTS network, an LTE network and a 5G network. Telus has the fastest mobile network in Canada as of 2020 according to[9]


On November 5, 2009, Telus launched HSPA+ services the day after Bell launched the services on their network; much of the 3G infrastructure is shared between the two carriers.[10] This network operates on the frequencies of 850/1900 MHz.

Telus' single-channel 21 Mbit/s HSPA+ network is available to 97% of the Canadian population. About 70% of the Canadian population are located in Telus' 42 Mbit/s dual-channel coverage areas.[11]

Telus' HSPA+ network coverage is in portions of all Canadian provinces and territories, but it is not possible to drive in Canada between the Pacific coast and the Atlantic coast without going through areas without any cellular coverage, as there are gaps in cellular coverage in British Columbia and Ontario.[12]


LTE service for Telus launched on February 10, 2012 through a partnership with Bell.[13] Telus advertises this network as having download speeds of up to 110 Mbit/s and its LTE Advanced network as having download speeds up to 225 Mbit/s.[14]

As of August 2016, LTE coverage reaches most of Canada's population, but there are gaps in coverage in smaller communities and between communities, where TELUS' HSPA+ network is available, but its LTE network is not available. Steinbach, MB (population 13,500) is the largest Canadian community without LTE coverage from TELUS. Except near Canada's largest metropolitan areas, contiguous LTE coverage does not exist between communities.

Bell Mobility, which shares towers and coverage with Telus, intends to expand LTE coverage to 98% of the Canadian population by the end of 2016.[15] As a consequence, Telus' coverage will similarly expand. In April 2015, Telus announced that all of its wireless sites in British Columbia and Alberta will be upgraded to LTE.[16][17] According to Telus, as of March 31, 2016, it had LTE coverage available 97% of the Canadian population and LTE Advance coverage available to 50% of the Canadian population.[18]

In May 2016, Telus announced that by the end of the year, it would expand its coverage to 99% of British Columbians and expand its LTE coverage to 98% of British Columbians, expand its LTE coverage to 99% of Albertans, and expand its LTE coverage to 99% of Ontarians.[19][20][21]

On April 18, 2016, Telus launched Voice over LTE (VoLTE). VoLTE is supported throughout Canada.[22]

Radio frequency summaryEdit

Frequencies used on the Telus Mobility Network
Frequency range Band number Protocol Class Status Note(s)
850 MHz CLR 5 UMTS/HSDPA/HSPA+/DC-HSPA+ 3G Active Fallback for calls & 3G data. Network to be shut down by December 31, 2025.[23]
1.9 GHz PCS 2
600 MHz DD 71 LTE/LTE-A/LTE-A Pro 4G Active / Being deployed Mainly used in rural areas / rural coverage. Also being used to provide LTE Advanced coverage.[24]
700 MHz SMH A/B/C/E 12/13/17/29 Mainly used in rural areas / rural coverage.
850 MHz CLR 5/26 Used for extra bandwidth within cities and rural coverage.
1.7/2.1 GHz AWS 4/66 Main LTE Band used across the country. Also being used to provide LTE Advanced coverage.
1.9 GHz PCS 2/25 Secondary LTE Band being deployed and used for LTE / LTE Advanced coverage.
2.6 GHz IMT-E 7 Found in select markets, but being developed slowly in new markets alongside to provide LTE Advanced coverage.
5.2 GHz U-NII 46 License assisted access (LAA). Additional capacity in select cities.[25]
600 MHz DD n71 NR 5G Non-standalone mode. Being actively deployed in several markets alongside n78.
1.7/2.1 GHz Extended AWS n66 First generation 5G network (Non-standalone mode).
3.5 GHz C-Band n78 [26]


Telus' product lineup mainly consists of smartphones but also includes a few feature phones. As of July 2017, smartphones are currently sold with either Android or iOS operating systems preloaded.

Telus also sells several mobile broadband modems for use with its mobile broadband service. All modems currently sold support HSPA+ and LTE, and can connect to a personal computer via a Universal Serial Bus (USB) port, while some also provide Internet access to multiple devices via Wi-Fi and thus do not require a wired connection.

In many areas of Alberta and British Columbia, Telus offers an LTE/HSPA+ internet service for stationary use in homes or businesses in rural areas where wired service is unavailable. This service uses an LTE router which provides WIFI and LAN connectivity. The router can be purchased outright, or it can be paid for with 24 equal payments added to the bill over two years. The payments which would be over $11.00 are rounded down to $10 per month.



Telus Mobility sells a variety of voice plans. These include a fixed number of minutes plus unlimited calling on weeknights, weekends and with up to four other Telus lines on the same account. Caller ID and a basic voicemail for up to three messages are also included as calling features, although airtime is charged for accessing the latter. All voice plans except for the least expensive one also allow the choice of one additional feature: double minutes, five favourite numbers or unlimited Canada-wide SMS/MMS messaging. For the five favourite numbers, unlimited calling is available in either local or Canada-wide options while messaging to these numbers is Canada-wide.

Partners Skype and Telehop offer long distance services for Telus Mobility customers. The first service uses Voice over IP (VoIP) and requires a mobile broadband connection, while the latter uses traditional telephony through the dialing code No. 100. The Telehop service, which deducts minutes when used during weekdays, cannot be use for calls terminating in Canada or the United States.

Mobile InternetEdit

Telus offers several Internet-only and smartphone plans and add-ons for customers wishing to access mobile broadband. Only one plan can be added per device, and certain plans are only available for certain devices.

Mobile paymentEdit

Telus Mobility postpaid customers with a compatible smartphone can subscribe to Skype (and formerly also Rdio) and be billed for the service on their monthly bill. Use of either service on the Telus Mobility network requires a subscription to one of the provider's data plans or add-ons.[27]


Sale of pornographyEdit

In 2007, Telus Mobility began selling in-house pay-per-download pornographic entertainment, including explicit pictures and videos, via its phones.[28] Industry analysts described the action, the first by a North American wireless company, as a landmark move.[29] However, the company later discontinued sales of such content in response to objections from religious groups.[30][31]

Incoming text message feeEdit

In July 2008, Telus Mobility and Bell Mobility simultaneously introduced charges of 15¢ for every incoming text message received by all customers not subscribed to a text messaging plan. Critics were quick to point out that there is no way of blocking incoming message fees and suggested Telus and Bell were price fixing as both had announced the fees simultaneously.[32] Both companies have been sued by frustrated consumers and subscribers, as they demand change in text charges.[33] Many customers were frustrated because this fee also applies to existing customers with ongoing contracts.[34] As of 2014, the only plans in which Telus and Bell charge per message (either outgoing or incoming) are pay-per-use prepaid plans.[35][36] All monthly rate plans include at least unlimited text messaging to numbers within Canada.[37] Additionally in a 2014 press release, Telus stated that charges elicited from unwanted spam text messages can be waived at the customer's request.[38][39]


From 2008 to 2011 inclusively, Telus Mobility sold pink BlackBerry phones where a portion of each sale would support breast cancer research. This included the BlackBerry Curve and the BlackBerry Pearl consumer models.[40] In 2012, Telus introduced a new campaign entitled "$25 for Free the Children" to replace the breast cancer campaign. For every purchase of the Samsung Galaxy S III or the Samsung Galaxy Ace Q, TELUS will[needs update] donate $25 to Free the Children, up to[needs update] a maximum of $650,000. Both phones include a We Day-themed gel skin to fit the respective phone purchased.[41]

Retail presenceEdit

Prepaid TELUS phones

Telus Mobility has its own corporate retail stores and also allows third parties to become exclusive dealers. Best Buy, Walmart and selected Loblaws stores in Canada provide Telus products, prepaid and/or postpaid services.

The Loblaws PC Telecom mobile virtual network operator repackages a mix of Bell prepaid and Telus postpaid services;[42] some stores also offer handsets and prepaid minutes under the original network banners.

See alsoEdit


  1. ^ "Telus Investors Relations" (PDF). Telus Investor Relations.
  2. ^ "TELUS History". May 24, 2011. Archived from the original on April 24, 2016. Retrieved June 11, 2020.
  3. ^ TELUS Mobility 1999
  4. ^ Clearnet coverage map in 1998
  5. ^ "CBC News – British Columbia – Telus upgrade could hurt rural B.C. cell customers". Canadian Broadcasting Corporation. August 29, 2008. Archived from the original on June 1, 2009. Retrieved March 16, 2010.
  6. ^ TELUS discontinuing pager service March 31st Archived May 2, 2016, at the Wayback Machine
  7. ^ Important Service Notice: Mike is retiring Archived January 11, 2016, at the Wayback Machine
  8. ^ "Telus pushes back CDMA network shutdown to May 31st, 2017". February 2017. Archived from the original on February 11, 2017. Retrieved February 9, 2017.
  9. ^ Speedtest Awards Canada 2020
  10. ^ Bell, TELUS Prepare for 3G HSPA Network Launch
  11. ^ 3G+ network
  12. ^ Coverage within Canada | Travel | Plans | TELUS Mobility
  13. ^ Trichur, Rita (February 9, 2012). "Telus launches LTE wireless in 14 cities". The Globe and Mail. Toronto. Archived from the original on February 14, 2012. Retrieved September 15, 2017.
  14. ^ Coverage map Archived November 6, 2016, at the Wayback Machine
  15. ^ BCE reports 2015 Q4 and full – year results, announces 2016 financial targets Common share dividend increased 5.0% to $2.73 per year
  16. ^ TELUS will invest $4.2 billion across Alberta through 2018 Archived September 15, 2016, at the Wayback Machine
  17. ^ TELUS will invest $4 billion across British Columbia through 2018 Archived September 15, 2016, at the Wayback Machine
  18. ^ TELUS reports results for first quarter 2016 Archived September 15, 2016, at the Wayback Machine
  19. ^ TELUS investing $370 million in Vancouver in 2016 Archived August 8, 2016, at the Wayback Machine
  20. ^ TELUS investing $275 million in Edmonton in 2016 Archived August 8, 2016, at the Wayback Machine
  21. ^ TELUS investing $62 million in the Greater Toronto Area in 2016 Archived August 8, 2016, at the Wayback Machine
  22. ^ "VoLTE explained". Archived from the original on November 8, 2017. Retrieved November 8, 2017.
  23. ^ "What's the 3G Sunset and How Will It Affect Existing IoT Deployments? | Operator by Hologram". Retrieved October 24, 2020.
  24. ^ "TELUS secures new 600 MHz spectrum licences". Telus. Retrieved May 6, 2021.
  25. ^ "Leading-edge technology achieves wireless speeds of nearly 1Gbps in TELUS' downtown Vancouver "5G Living Lab"". Telus. Retrieved September 28, 2021.
  26. ^ "TELUS deploys 3500 MHz 5G spectrum accelerating Canada's digital economy". Telus. Retrieved June 20, 2022.
  27. ^ Rdio | TELUS Mobility
  28. ^ Naked ambitions put Telus on the spot Archived April 2, 2016, at the Wayback Machine
  29. ^ Unnati Gandhi (February 13, 2007). "Is Telus willing to accept the scorn with its porn?". The Globe and Mail. Toronto. Archived from the original on January 16, 2009. Retrieved September 15, 2017.
  30. ^ Chris Fournier (February 21, 2007). "Telus Stops Selling Porn After Protests From Catholic Church". Bloomberg. Archived from the original on September 30, 2007. Retrieved March 11, 2017.
  31. ^ World Business Briefing | Americas: Canada: Pornography Service Halted Archived March 31, 2016, at the Wayback Machine
  32. ^ [1][permanent dead link]
  33. ^ "Bell sued over text messaging expense". Archived from the original on June 28, 2011. Retrieved August 15, 2008.
  34. ^ " | Bell, Telus face class action over text message fees". July 28, 2008. Archived from the original on September 10, 2008. Retrieved May 29, 2009.
  35. ^ Telus Mobility. [2] Retrieved March 29, 2014
  36. ^ Bell Mobility. "Prepaid plans from Bell Mobility | Bell Canada". Archived from the original on November 29, 2016. Retrieved March 29, 2014. Retrieved March 29, 2014
  37. ^ Telus Mobility. [3]. Retrieved March 29, 2014
  38. ^ Canada Classic Edition. "Telus, Bell to charge users for incoming text messages". Archived from the original on April 3, 2016. Retrieved March 29, 2014. Retrieved March 29, 2014.
  39. ^ Telus. "About TELUS - Contacts". Archived from the original on October 2, 2016. Retrieved March 29, 2014. Retrieved March 29, 2014.
  40. ^ "Go Pink". Telus Communications. Retrieved October 12, 2012.
  41. ^ "$25 for Free The Children". Telus Communications. Archived from the original on September 12, 2012. Retrieved October 12, 2012.
  42. ^ "PC Mobile launching Postpaid services and smarpthones June 5th |". May 27, 2013. Archived from the original on March 4, 2016. Retrieved July 26, 2013.

External linksEdit