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Journal of Service Research

The Journal of Service Research is a quarterly peer-reviewed academic journal that covers the field of business studies. The editor-in-chief is Michael K. Brady. The prior editors-in-chief were Katherine Lemon (Boston College), A. Parasuraman (University of Miami), Mary Jo Bitner (Arizona State University), and Roland Rust (University of Maryland). The journal was established by Rust in 1998 and is published by Sage Publications.

Journal of Service Research  
Discipline Business studies
Language English
Edited by Michael K. Brady
Publication details
Publication history
Frequency Quarterly
Standard abbreviations
J. Serv. Res.
ISSN 1094-6705 (print)
1552-7379 (web)
LCCN 98660141
OCLC no. 37279531


Abstracting and indexingEdit

The journal is abstracted and indexed in Scopus and the Social Sciences Citation Index. According to the Journal Citation Reports, its 2017 impact factor is 6.842, ranking it 6th out of 140 journals in the category "Business".[1]

Best Paper AwardEdit

Each year the editorial review board votes on the best research paper that was published during the prior publication year.


  1. ^ "Journals Ranked by Impact: Business". 2017 Journal Citation Reports. Web of Science (Social Sciences ed.). Thomson Reuters. 2017. 

External linksEdit