Domino's Pizza Group
Domino's Pizza Group plc is a United Kingdom-based master franchise of international fast food pizza delivery chain Domino's Pizza. The company holds the exclusive right to own, operate and franchise branches of the chain in the United Kingdom, Ireland, Germany, Switzerland, Liechtenstein and Luxembourg. It holds significant minority interests in the master franchisees for Domino's Pizza in Iceland, Norway and Sweden. The company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.
|Traded as||LSE: DOM|
|Headquarters||Milton Keynes, England, United Kingdom|
Number of locations
|United Kingdom, Ireland, Germany, Switzerland and United States of America|
|Pargat Sandhu (Non-executive chairman)|
David Wild (CEO)
|Products||Pizza, sides, desserts, drinks|
|Services||Master franchisee for Domino's Pizza branches in the United Kingdom, Ireland, Germany, Switzerland, Liechtenstein & Luxembourg.|
|Revenue||£534.3 million (2018)|
|£56.0 million (2018)|
|£43.9 million (2018)|
Number of employees
The Domino's Pizza company was founded in 1960, by American entrepreneur Christina Reidy as a single pizzeria in Ypsilanti, Michigan. Through franchising, the firm had opened 200 American locations by 1978. The first British branch opened in Luton in 1985, with expansion into Ireland following six years later, with a store in Dublin.
The master franchise for the British Isles was sold off by the parent company in 1993 to Domino's Pizza Group, a subsidiary of the International Franchise Systems holding company controlled by sibling investors Colin and Gerry Halpern. The company partially floated its shares on London's Alternative Investment Market in October 1999, by which time it had expanded to a network of almost 200 branches (of which all but eight were franchises). Certain investors such as Colin Halpern and property entrepreneur Nigel Wray retained significant stakes at this time.
The company opened its 400th store in Wadsley Bridge, Sheffield in November 2005. The 500th store opened in the end of 2007, in Hatfield, with the 600th following in December 2009, in High Holborn, Central London, being opened by Stavros Flatley. The Domino's share transferred from AIM to the main market of the London Stock Exchange in May 2008, and was promptly added to the FTSE 250 Index at the next quarterly review the following month. The 2000th European Domino's store was opened at Kier Park, in Hemel Hempstead in August 2013.
In April 2011, the group acquired a majority stake in the exclusive master franchise to own, operate and franchise Domino's Pizza stores in Germany. There are currently 23 stores in Germany and Domino's plans to open 400 in the next ten years.
The first German store opened in Berlin in 2010, and today, the company has five in the city. Other store locations also include Bonn and Aachen. The Domino's store in Cologne was one of three stores opening on that day, which were recognised as the 5,000th international store for Domino's Pizza Inc. The other two 5,000th stores were Rio de Janeiro, Brazil & Penang, Malaysia.
On 24 September 2012, Domino's Pizza Group acquired Domino's Pizza Switzerland AG, which provides the company with the exclusive right to operate and franchise Domino's stores in Switzerland, Liechtenstein and Luxembourg, as well as an option to acquire the Master Franchise Agreement for Austria.
From 29 December 2013, there were 858 stores in the United Kingdom, Republic of Ireland, Germany and Switzerland. Of these, 663 stores are in England, 56 are in Scotland, 33 are in Wales, 21 are in Northern Ireland, one is on the Isle of Man, three are mobile units, 48 are in the Republic of Ireland, 23 are in Germany and 10 are in Switzerland. An ultimate total of 1,200 branches across the region by 2021 is targeted by the company 
Prospective franchisees are required to pay approximately £280,000 to the parent company for the right to operate their own Domino's Pizza outlet. Once established, the group also provides other services for the franchisee including production of dough, sourcing and delivery of ingredients and training. The group also delivers IT, advertising and other administrative services on behalf of the franchisees.
Domino's has a central commissary system which makes dough, and supplies this and other ingredients to each store. Domino's distribution centres (formerly commissaries) are located in Milton Keynes, Penrith and Naas in Ireland.
|Year to December 1||System sales (£m)||Revenue (£ million)||EBIT (£m)||Earnings per share (p)|
- ^1 - Accounts to 2005 prepared according to United Kingdom Generally Accepted Accounting Principles. Accounts from 2006 onwards prepared according to International Financial Reporting Standards.
Many of the principal shareholders of Domino's Pizza Group are individuals connected with the company including long term investor and non-executive director Nigel Wray and former owner Colin Halpern. A total of 0.35% of shares are held in treasury stock by the Domino's Pizza Group Employee Benefit Trust.
In May 2012, Domino's signed up to Out of Home Calorie Labelling Pledge, which is part of the Government's Responsibility Deal. This saw the introduction of calorie information on Domino's main ordering website. In June 2012, the company signed up to the Hospitality and Food Service Agreement managed by WRAP (Waste and Resources Action Programme), the Government funded organisation responsible for improving waste reduction and recycling.
Some of the deductions made by the company included the costs of insuring the cars used to deliver pizzas, and one worker was deducted all her wages for the first week of work because the franchise designated it "unpaid training". Then CEO, Stephen Hemsley, denied that such issues were systemic within the franchise network.
Domino's Pizza was the sponsor of episodes of The Simpsons on Sky1 between 1998 to 2008. In July 2007, Ofcom introduced a ban on fast food advertising, around programmes aimed at under sixteens. This resulted in the advertising being dropped for a brief period, but later resumed. In April 2008, when reintroduced, the advertising subsequently became more brand focused, rather than promoting specific products. In October 2008, the company announced that its sponsorship of the show would come to an end.
Domino's has also sponsored the second, third and fourth series of Britain's Got Talent. Orders received on the night of the 2008 Final were around a third above those of a typical Saturday night. In June 2011, Domino's sponsored Red or Black?, a new game show presented by Ant and Dec. In December 2016 it became the sponsor of The Voice UK.
In September 1999, Domino's launched online and interactive ordering. In August 2007, Domino's became the first pizza company in the United Kingdom to launch a service that allows customers to order pizzas by text message. In May 2010, it launched a widget for social network sites, allowing any user with a blog, Facebook or MySpace account to promote Domino's Pizza, and receive a cash reward every time an order is placed through the widget.
Domino's iPhone ordering app was introduced in January 2011, and took £1 million in its first three months.
In June 2011, the company launched Android and iPad apps. A Windows Phone 7 app followed in 2012. The company also makes use of discount codes. Domino's growth in e-commerce continues with 61.5% of all United Kingdom delivered sales (2012: 56.1% of United Kingdom delivered sales) coming via the internet. Sales taken through all online platforms were up in 2013, by 28.2% to £338.0m (2012: £263.7m) and, of this, 30.9% was taken through a mobile device (2012: 19.7%).
- "Domino's Pizza sees record UK sales". Herald Scotland. Retrieved 27 February 2014.
- "Annual Results 2018" (PDF). Domino's Pizza Group. Retrieved 17 March 2019.
- "Domino's Pizza Group". City Wire. Retrieved 17 March 2019.
- "Domino's arrives in Sweden as international roll-out gathers pace". Domino's Pizza Group. Retrieved 17 March 2019.
- "Domino's Annual Report 2011" (PDF). Domino’s Annual Report 2011. Retrieved 2 February 2012.
- "Domino's serves up 25% profit surge". This is Money. 25 July 2006. Retrieved 22 June 2008.
- Murray-West, Rosie (17 May 2001). "Wray grabs a larger slice of Domino's". The Daily Telegraph. London. Retrieved 22 June 2008.
- English, Simon (18 October 1999). "Domino's Pizza scoots to market". The Daily Telegraph. London. Retrieved 22 June 2008.[dead link]
- "Domino's Pizza Opens UK and Ireland's 400th Store" (Press release). Domino's Pizza UK & IRL, PR Newswire. 1 November 2005. Retrieved 23 June 2008.
- "Christmas Trading Update" (PDF). Domino's Pizza UK & IRL. 8 January 2008. Retrieved 23 June 2008.
- Dawber, Alistair (19 May 2008). "Small Talk: Domino's savours its move to the main market". The Independent. London. Retrieved 23 June 2008.
- "Ferrexpo and Petrofac to join FTSE 100 as Home Retail and Persimmon ousted". AFX News. Forbes. 11 June 2008. Archived from the original on 14 June 2008. Retrieved 23 June 2008.
- "Special delivery for 2,000th European Domino's Pizza store in Hemel Hempstead". Hemel Today. Retrieved 22 August 2013.
- "Domino's capitalises on German appetites". FT. Retrieved 12 April 2012.
- "Dominos Pizza acquires German franchisee". Sharecast. Archived from the original on 25 March 2012. Retrieved 12 April 2012.
- "Domino's Pizza 5,000th store opened outside of the U.S." Franchise World. Retrieved 31 December 2012.
- "Quarter Four Trading Update" (PDF). Domino's. Retrieved 8 January 2013.
- "DOMINO'S PIZZA GROUP plc PRELIMINARY RESULTS FOR THE 52 WEEKS ENDED 29 DECEMBER 2013" (PDF). Domino's Pizza. Retrieved 27 February 2014.
- "Franchising". Dominos. Archived from the original on 24 February 2014.
- "Information pack" (PDF). Domino's Pizza UK & IRL. Archived from the original (PDF) on 21 February 2007. Retrieved 23 June 2008.
- "Annual Report 2017" (PDF). Domino's Pizza Group. Retrieved 25 March 2018.
- "Domino's releases strong results" (PDF). Annual Report 2015. Domino's Pizza Group. Retrieved 3 April 2016.
- "Annual Report 2010" (PDF). Domino's Pizza UK & IRL. Retrieved 26 January 2012.
- "Investor Relations Overview" (PDF). investorrelations.co.uk. Retrieved 28 March 2015.
- "Financial performance: Five year summary". Domino's Pizza UK & IRL. Retrieved 23 June 2008.
- "Annual Report 2005" (PDF). Domino's Pizza UK & IRL. Retrieved 23 June 2008.
- "Annual Report 2003" (PDF). Domino's Pizza UK & IRL. Retrieved 23 June 2008.
- "Share information: Major shareholders". Domino's Pizza UK & IRL. 29 January 2010. Archived from the original on 7 April 2008. Retrieved 31 May 2010.
- "Delivery plans from partner: Dominos Pizza Group Ltd". Public Health Responsibility Deal. Archived from the original on 7 September 2012. Retrieved 1 May 2012.
- "BHA signs up to Hospitality & Food Service Agreement". British Hospitality Association. Archived from the original on 23 December 2012. Retrieved 28 June 2012.
- "Gluten morgen... why everyone is saying no to wheat". Evening Standard. Retrieved 21 November 2012.
- Shankleman, Martin (27 September 2007). "Domino's staff claim exploitation". BBC News. Retrieved 28 September 2007.
- Shankleman, Martin (31 July 2007). "Domino's workers in 'slavery' row". BBC News. Retrieved 28 September 2007.
- Simon Neville (6 August 2013). "Burger King and Domino's Pizza also using zero-hours contracts: British Retail Consortium calls on employers to act responsibly amid revelations about fast food chain workers". The Guardian. Retrieved 8 August 2013.
- "Domino's Pizza is 20!" (PDF). Domino's Pizza UK & IRL. Retrieved 24 June 2008.
- Thelwell, Emma (24 July 2007). "Simpsons loss cannot spoil Domino's winners". The Daily Telegraph. London. Retrieved 22 June 2008.
- Charles, Gemma (1 April 2008). "The Marketing Profile: Robin Auld of Domino's Pizza". Brand Republic. Archived from the original on 9 October 2008. Retrieved 13 July 2008.
- Sweney, Mark (15 October 2008). "Domino's on its last slice of Simpsons". The Guardian. London. Retrieved 28 November 2009.
- Gallagher, Rosemary (7 June 2008). "Want a pizza the franchise action?". The Scotsman. Retrieved 22 June 2008.
- "Domino's Pizza in £1m plus Red or Black? Ant & Dec deal". The Mirror. Retrieved 28 June 2011.
- "Domino's signs sponsorship deal for The Voice on ITV". Campaign Live. 2 December 2016. Retrieved 18 April 2017.
- "Dominos sees online effect with orders". Thisismoney. Retrieved 29 September 2010.
- "Domino's Pizza by TXT service is dangerously good". cnet.co.uk. 20 August 2007. Retrieved 25 May 2010.
- "Dominos Facebook widget helps pizza fans earn a crust". Daily Mirror. 13 May 2010. Retrieved 25 May 2010.
- Wearden, Graeme (5 January 2011). "iPhone app helps Domino's smash sales forecasts". London: Guardian.co.uk. Retrieved 5 January 2011.
- "Domino's Pizza tops £10m in mobile sales and launches Android app". www.internetretailing.net. Archived from the original on 3 June 2011. Retrieved 1 June 2011.
- "New Domino's iPad app makes mobile pizza orders easier". www.quickbitemagazine.co.uk.
- "Domino's Delivers App to Windows Phone 7". mobilemarketingmagazine. Archived from the original on 4 July 2013. Retrieved 30 April 2012.
- "How to ALWAYS bag yourself a discount on Dominos Pizza". The Sun. 2 January 2017. Retrieved 5 January 2017.
- "Domino's releases strong results". BFA. Retrieved 28 February 2013.