Wikipedia:Reference desk/Archives/Computing/2021 November 28

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November 28

Customer service automation versus sales automation and recruitment automation

Sales automation (i.e. ecommerce) is a user experience success; recruitment automation, much less but still a success.

I get the impression that unlike the two above, in general, customer service automation was and is, a user experience fail almost anywhere.

Are there any standards on how to create it good?

Any article available here? Thanks, 182.232.61.166 (talk) 03:04, 28 November 2021 (UTC)

We have a whole series of articles on E-commerce. Couldn't find anything straight away on actual standards - there may be none. This website, although commercial, has some fairly clear do/don't ideas on customer service automation. MinorProphet (talk) 08:38, 3 December 2021 (UTC)

finding where a pic was first taken

there is this pic:

i'm intrested to find its lc. the pic has photoshopped, but yet, i think its place can be dettected. i've tried exif, and even an amateur physical searching. didn't work. perhaps is there a one among you whom is expert in finding real places? thank you. Lilijuros (talk) 08:53, 28 November 2021 (UTC)

Why wouldn't it be Grünewalde? If not, it could be practically anywhere in the world as there are few distinguishng features.--Shantavira|^{feed me} 09:17, 28 November 2021 (UTC)

True, yet, if there's someone that is ready to put some effort and time in finding it's precise or nearby lc. I can pay. Lilijuros (talk) 12:15, 28 November 2021 (UTC)

The image may have been the thumbnail for a video that was removed by YouTube as having inappropriate content.^[1] It may have been seen as glorifying Nazi violence. The text on the image refers to a German folk song that was popular among the marching German soldiers during both World Wars. See also this similar video also captioned with Fraktur, and whose description also uses the term "Fire and Steel", referred to in the comments section as a "channel" with such videos that has apparently disappeared.  --Lambiam 13:44, 29 November 2021 (UTC)

Wow, that's quite impressive. This is not what I was meant for, but I still thank you for your time and effort. My gratitude. Lilijuros (talk) 15:20, 29 November 2021 (UTC)

There are many innocuous military videos of the song on the web. The musical score is also provided. There are translations of the lyrics into every language under the sun - they appear accurate, although for some reason the Portuguese version translates schöne Mädchen as beautiful meninas. There is no shortage of native words - linda or the one used by the navigators to name the newly-discovered island off the Chinese mainland - Formosa. One place in Pernambuco, Brazil, got its name when a navigator was so impressed by the scenery that he fell to the ground exclaiming <<Ó, linda, linda, linda!>>. There's also an "Olinda Road" on the boundary between Hackney and Haringey - Paul Foot (who stood for Mayor of Hackney) lived there. The English translation in Lambiam's first link is not very good - ''Schön sind die Mädchen is translated as "Beautiful is the girl" despite sind being third person plural. A correct translation was provided earlier. As mentioned earlier, Mädchen is a neuter noun, although the personal pronoun is sie. There is another word for "maiden", Mädel, of which I was unaware until now. The word Lore means "truck".

In the context, the word Lore is the proper name of a fair maiden, the forester's daughter. It is a diminutive of the female given name Eleonore.  --Lambiam 07:08, 3 December 2021 (UTC)

Here [2] is a thumbnail identical to the one uploaded to Commons by Lilijuros, except that the rural backdrop is different. There is a "Historical German Songs Project" [3] who may be able to help. The "maidens of seventy, eighty years" version referred to previously appears also at [4]. 92.23.218.99 (talk) 15:46, 30 November 2021 (UTC)

My thank once again, I appreciate your time. but perhaps I need to make myself clear-

I meant not to the photo with the title, but meant to the background.

To whom who sees it and have not gave up yet from my answers, I ask to find the physical location of the background picture.

I'll try to give a strat: google search gives the title Chaparral, on the left side, within the dark-blue spot, it seems to be like a sea or a any other water body.
In the mid, it's not a lake, but some sort of a river. One can see it also a up-right of the rightest e,right to when the range extension is reaching the downest.

Under the rightest o as well, there is a road.

=

I tried on maps:

Chaparral zones nearby sea (water bodies etc.) + rivers + roads

If there is anyone ready, for full deta, give me a call on the talk page.

thanks again for everyone. Lilijuros (talk) 19:25, 30 November 2021 (UTC)

I know someone who may be able to help you, but one point is unclear. In your Commons copyright notice you write "Uploaded own work with UploadWizard". UploadWizard asks lots of questions - what answers did you give? The reason I ask is because you also say you got the picture from Google. The name "Fire and Steel" appears on the picture (it doesn't on the one with identical wording I previously linked to). Did you add it? You link the name "Fire and Steel" to your username - it appears also on Lambiam's links. Are you the person who uploaded the deleted videos? Your enquiry about when the "pic was first taken" supports the inference that it was copied from Google and you are not the copyright owner as claimed. 92.23.218.99 (talk) 11:54, 1 December 2021 (UTC)

Thank you, I'd like to have his/her deta. And no, I'm not the owner of the picture (the photoshopped and the back one), I uploaded it only for the usage here only. I first tried to link from google but the program didn't let me to do that ("Suspicious site" and so on). I'll ask someone to delete after I finish my businesses here. I gave the name of Fire and Steel as the Creator of the pic, since that was my best.
I'll make it clear again: I'm not the owner nor claim to be the one. Lilijuros (talk) 12:16, 1 December 2021 (UTC)

You say you "first tried to link from google". Presumably Google wouldn't let you access the website. Which website was it? How do you know the picture was "photoshopped"? Which is "the back one"? 92.23.218.99 (talk) 12:59, 2 December 2021 (UTC)

well, the pic wasn't just taken like this. someone took the pic of the forest and the river, and than how many years later, F&S put the "Lore, Lore" on the pic in by edit program (photoshop was just my wrods, it doesn't matter.) "the back one" to your answer, is the real taken pic.
that's the pic from google where I downloaded from. Lilijuros (talk) 14:07, 2 December 2021 (UTC)

The thumbnail on the Google search page is linked to this webpage; it is indeed, as I guessed, a thumbnail for the same video as found at the archive link I gave above. This type of landscape with a temperate coniferous forest, like on this picture of a forest in Russia, or this one from Estonia, is so common in Northern Europe that (IMO) a search for the spot where the photo was shot will prove futile.  --Lambiam 07:08, 3 December 2021 (UTC)

Lambiam, whether you meant it or not. You gave me the exact location of the picture, my immense gratitude is given to you. after a very short search, I can say for sure the photographer of the pic is the SA-kuva photographer, Walter Jokinen. one can also see its water mark in the down-right corner of the pic you gave. (if anyone knows how to change the author of the pic, I'd love this to happen.)

If anyone is still intrested, he can find the same place (Gogland) in different positions (catgorey 10, 17 and the pic in 18) Have a great day, thank you so much for your help, my gratitude once again. (i might comeback here for some more times.)Lilijuros (talk) 11:54, 3 December 2021 (UTC)

I'm happy for my skeptic pessimism to be proven wrong. Here is another photo of the same area in which the similarity with the Lore-Lore thumbnail is even more apparent.  --Lambiam 12:33, 3 December 2021 (UTC)

Wikipedia app on Windows 11

When I installed Windows 11 home edition, it came with a bunch of pre-installed applications (whatsapp, adobe lightroom, etc). One of those is a Wikipedia app.

It is written by the Wikimedia Foundation. See https://www.microsoft.com/en-us/p/wikipedia/9wzdncrfhwm4

Getting it on the Microsoft Store would have cost the Wikimedia Foundation a $99 one-time fee.

I have no idea how much Microsoft charges to add an app to Windows itself. Clearly Microsoft didn't add Disney's streaming service as an included app or a link to Kohl's on the Edge opening page for free, and the fact that there are only a handful of such third-party apps that ship with Windows suggests that it isn't cheap.

The question is whether Microsoft decided to include an app written by the Wikimedia Foundation on every copy of Windows for free because they like us, whether we paid full price, or somewhere in between.

I see no reason why the Wikimedia Foundation wouldn't be willing to pay a reasonable price for something like that as part of their marketing budget, But I also believe that the Wikimedia Foundation should keep their many previous promises about financial transparency.

Is Wikipedia paying Microsoft to include this app? If so, how much? Does the Wikimedia Foundation even publish how much they spend on promotion or do they bury it under misc operating expenses? --76.216.220.191 (talk) 14:26, 28 November 2021 (UTC)

You can see their financial statements etc here [5]. I do not see any amount listed for promotional activity although the most recent statement is unlikely to cover any agreement between the WMF and Microsoft anyway. I somewhat doubt there is a big amount hidden as I do not believe the WMF spends a big amount on direct promotional activities beyond their fundraising efforts. A lot of what their fundraising team does is of course effectively promotional although I think a lot of this is also not paying other companies for ads/promotion in some way. Instead it tends to be staff dong stuff like A/B testing ads on WMF sites etc. They probably also spend a fair amount contacting possible large donors etc. Separately I'm sure staff time was spent on stuff like working with the One Laptop per Child team. Whether you want to consider that promotional, I don't know. Nil Einne (talk) 07:11, 29 November 2021 (UTC)

I mean, I wouldn't be surprised if the WMF and Microsoft have some kind of promotional agreement (that probably mostly benefits the WMF rather than both of them because otherwise that would be going against Wikipedia's guidelines) due to one of the Microsoft Rewards things you can redeem is a donation to the WMF (which is among other non-profits, however this appears to be newer). ― Blaze The Wolf^Talk_{Blaze Wolf#6545} 15:16, 29 November 2021 (UTC)