Talk:Call centre industry in India

Wiki Education Foundation-supported course assignment

This article was the subject of a Wiki Education Foundation-supported course assignment, between 28 August 2018 and 18 December 2018. Further details are available on the course page. Student editor(s): Lcloftin.

Above undated message substituted from Template:Dashboard.wikiedu.org assignment by PrimeBOT (talk) 18:32, 17 January 2022 (UTC)

New page review / neutrality tag

Hi Lcloftin (ping Shalor (Wiki Ed), Helaine (Wiki Ed))). Thanks for creating.

• Given that this is an Indian topic, consider {{Use Indian English}} and using the spelling "centre" rather than "center" (in which case a page move would be needed to call centre industry in India)
• I've tagged for neutrality since while your course has a specific focus on gender, that doesn't mean that the topic should be treated within Wikipedia through such a frame. Be careful of vagueness and using weasel words such as "many" -- is it really so when a broader general survey is made? No huge issues though -- most of it appears good and just needs some copyediting. The ailments identified by Singh and Pandey seem unlikely to actually be limited to the experience only of female workers (and the following sentence appears that it might refer to both male and female workers). Do you have a source that can identify such ailments as either common to both sexes, or more-commonly afflicting one?

Although there are roughly equal numbers of men and women work in the lower levels of the call center industry scholars analyze gendered dynamics of call center work because of the association of call center work tasks with femininity and feminine traits such as hospitality and empathy. There are also fewer job opportunities for women (see also: gender inequality in India) and the wages of call center jobs are higher relative to other jobs that are open to women. Women in call center work are more likely to consider their jobs as permanent, or as their permanent employment until they marry, whereas men typically view their call center jobs as temporary.

There have been many scholars that have studied the gendered impacts of call center work on Indian women. Some of these researchers have claimed that there are ways in which call center work subverts gendered expectations of Indian womanhood, and can thus be in some ways liberating. Many of these scholars point to the opportunity for financial gain or independence. They have also taken into consideration the workplaces themselves as environments where gender norms are subverted, though these environments are still hierarchical with men still more commonly holding leadership positions.

Singh and Pandey in their research on the impact of call center work on the health of female call center workers in India found that many young women suffered from ailments such as indigestion, eye strain, headache, and sleep disorder due to the abnormal hours call center work entails. To adjust to the hours, many workers turned to and subsequently became addicted to caffeine and cigarettes.

Various researchers describe the stigma that Indian women experience when they work at night as call center work requires. Being outside of the house at night is not considered respectable for single young Indian women, and thus challenges gendered expectations. Because of this the reputations of young women working in call centers are called into question, which in turn can prevent their families from making any gain in status from their employment.

Cheers, ^~Hydronium^~Hydroxide^~(Talk)~ 10:44, 8 December 2018 (UTC)

• Thank you for writing this out! Shalor (Wiki Ed) (talk) 18:16, 10 December 2018 (UTC)

Controversial move

I am concerned the move from Business process outsourcing industry in India to Call center industry in India has issues, some of which I have listed below, which make it controversial and thus requiring a discussion concensus:

• The content does not reflect the title; whereas previously the title matched the article content.
• The new lede seems nonsense: The business process outsourcing industry in India is a part of India's business process outsourcing industry
• The existance of Business process outsourcing in India / Business process outsourcing to India covering a similar subject area.

Thankyou. (Djm-leighpark): Bigdelboy (talk) 22:53, 2 January 2020 (UTC)