Principle of least astonishment
The principle of least astonishment (POLA), also called the principle of least surprise (alternatively a "law" or "rule") applies to user interface and software design. A typical formulation of the principle, from 1984, is: "If a necessary feature has a high astonishment factor, it may be necessary to redesign the feature."
More generally, the principle means that a component of a system should behave in a way that most users will expect it to behave; the behavior should not astonish or surprise users.
In more practical terms, the principle aims to leverage the pre-existing knowledge of users to minimize the learning curve, for instance by designing interfaces that borrow heavily from "functionally similar or analogous programs with which your users are likely to be familiar". User expectations in this respect may be closely related to a particular computing platform or tradition. For example, Unix command line programs are expected to follow certain conventions with respect to switches, and widgets of Microsoft Windows programs are expected to follow certain conventions with respect to keyboard shortcuts. In more abstract settings like an API, the expectation that function or method names intuitively match their behavior is another example. This practice also involves the application of sensible defaults.
When two elements of an interface conflict, or are ambiguous, the behavior should be that which will least surprise the user; in particular a programmer should try to think of the behavior that will least surprise someone who uses the program, rather than that behavior that is natural from knowing the inner workings of the program.
A website could have an input field that focuses automatically after the page loads, such as a search field (e.g. Google Custom Search), or the username field of a login form. Sites offering keyboard shortcuts often allow pressing ? to see the available shortcuts. Examples include Gmail and Jira.
In Windows operating systems and some desktop environments for Linux, the F1 function key typically opens the help program for an application. A similar keyboard shortcut in macOS is ⌘ Command+⇧ Shift+/. Users expect a help window or context menu when they press the usual help shortcut key(s). Software that instead uses this shortcut for another feature is likely to cause astonishment if no help appears. Malware may exploit user familiarity with regular shortcuts.
A programming language's standard library usually provides a function similar to the pseudocode
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Could there be a high astonishment factor associated with the new feature? If a feature is accidentally misapplied by the user and causes what appears to him to be an unpredictable result, that feature has a high astonishment factor and is therefore undesirable. If a necessary feature has a high astonishment factor, it may be necessary to redesign the feature.
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