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Last edited by Liz (talk | contribs) 4 months ago. (Update) |
Service Intelligence is an emerging field in business-to-business (B2B) software that utilizes data and analytics to enhance the quality and efficiency of customer service operations. It involves the integration of advanced technologies such as artificial intelligence (AI), machine learning, natural language processing, and data analytics.
Overview
editService Intelligence platforms analyze data from customer service interactions and use this information to provide actionable insights. These insights help organizations improve their service delivery, reduce operational costs, and enhance customer satisfaction.
References
edit- ^ Service Intelligence, 1/29/2024, https://www.aquant.ai/blog/why-your-business-needs-a-service-intelligence-platform/
- ^ SalesForce News, https://www.salesforce.com/news/stories/service-intelligence-news/