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PartnerHero is a customer operations outsourcing company headquartered in Boise.[1], Idaho which builds different solutions including customer support, trust & safety, content moderation, quality assurance, and software QA, to companies of all sizes. They have more than 3,000 employees [2], and are a global company that operates in dozens of countries, including the United States, Honduras, Brazil, Romania, South Africa, Philippines, and more[2]
PartnerHero was founded in 2014[1] in San Pedro Sula, Honduras, by their CEO Shervin Talieh[2]. They opened their offices in Boise, Idaho on 2018, their current headquarters location.
On 2020, even with the global pandemic, they were able to grow nearly 100%.[3]. On 2022, they were listed on Inc. 5000 fastest growing businesses, due to their revenue increase by 501%, they’re listed in the position 1296[4].
In January 2023, the company partnered with SupportOps in an effort to start offering CRM implementation services, taking advantage of their experience with Zendesk[5].
They have offices located in Honduras, the United States, Romania, and the Philippines. They started operating in Philippines on 2019 and opened their first office in Metro Manila on 2022[6]
PartnerHero customer experience solutions, such as, Customer Support, Quality Assurance, Software QA, and Content Moderation.[7]. All of their services can be supported on languages like English, Spanish, French, German, Italian, Japanese, Portuguese, and Tagalog[8]. About 80-90 percent of their contracts are three months long, which encourages companies to try their services out [3]
References
edit- ^ a b Day, Don (2020-09-15). "Startup PartnerHero to expand Downtown Boise office space". BoiseDev. Retrieved 2024-06-07.
- ^ a b c "PartnerHero". Outsource Accelerator. Retrieved 2024-06-07.
- ^ a b Sarjono, Haryadi; Kartini, Herlin; Yohanes, Heppy (2021-12-17). "Effect of Service Quality on Customer Satisfaction Using Gojek Before Pandemic and After Pandemic Systematic Littertur Review". 2021 3rd International Conference on E-Business and E-commerce Engineering. New York, NY, USA: ACM. pp. 24–30. doi:10.1145/3510249.3510254. ISBN 978-1-4503-8739-2.
- ^ Day, Don (2022-08-17). "Lease End, Tractor Beverage, Proud Source & more top list of Idaho's fastest-growing-businesses". BoiseDev. Retrieved 2024-06-07.
- ^ "PartnerHero acquired SupportOps". News Digital Object Group. 2023-12-15. Retrieved 2024-06-07.
- ^ "PartnerHero opens first private office in the country". Manila Bulletin. Retrieved 2024-06-07.
- ^ "Outsourcing for Companies that Care About Quality". www.partnerhero.com. Retrieved 2024-06-07.
- ^ Paola Saavedra Ramirez, Julieth (2021). Flows of G2-structures on 7-manifolds with symmetry (Thesis). Universidade Estadual de Campinas. doi:10.47749/t/unicamp.2021.1254682.