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Zendesk Inc. is a customer service software company headquartered in San Francisco, California, USA.[1] It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index.[2] Founded in 2007, Zendesk had 2,000 employees and served 119,000 paying customers in 150 countries and territories as of 2017.[3][4]

Zendesk
Zendesk logo.svg
Type of businessPublic
Traded asNYSEZEN
Russell 1000 Index component
HeadquartersSan Francisco, California, United States
OwnerZendesk, Inc.
Key people
  • Mikkel Svane
  • Alexander Aghassipour
  • Morten Primdahl
RevenueIncrease US$ 598 million (2018)
Employees3200
Websitewww.zendesk.com
Launched2007; 12 years ago (2007)

Contents

HistoryEdit

Zendesk was founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour, who had experience with customer service software.[5] The company was started in a loft located in Copenhagen, Denmark.[6] In June 2008, it received US$500,000 in seed funding from angel investor Christoph Janz.[7] In 2009, following a $6 million series B funding from Charles River Ventures and Benchmark Capital,[8] the firm moved to San Francisco. In April 2014, it acquired Zopim Technologies Pte Ltd, a Singapore-based provider of live chat software,[9] which eventually became Zopim Premium Live Chat.[10] In May 2014, the firm became a publicly-traded company, debuting with an IPO price of $9 per share.[11] On October 13, 2015, the firm acquired for $45.0 million We Are Cloud SAS,[12] the maker of BIME Analytics software, the technology that Zendesk now uses to power its platform.[13]

 
Zendesk headquarters in San Francisco

ControversiesEdit

Trademark disputesEdit

In 2015 Zendesk filled oppositions at the United States Patent and Trademark Office to 49 trademarks including the word "zen". These include ZenPayroll, Zenware, Zenbilling, Zenscore, Zenplan, ZenCash and ZenCache. The Electronic Frontier Foundation characterizes this approach of filing multiple trademark infringement lawsuits covering a wide range of businesses (businesses often unrelated to the plaintiff's business) as trademark trolling.[14][15][16] and has condemned the practice.

ReferencesEdit

  1. ^ DeFrancesco, Robert (25 September 2014). "Zendesk Masters Customer Service". CMS Wire. Retrieved 9 May 2016.
  2. ^ Equities Staff (17 February 2016). "Zendesk Inc (ZEN) Jumps 8.93% on February 17". Equities.com. Retrieved 9 May 2016.
  3. ^ "Zendesk Announces Third Quarter 2016 Results". Zendesk. 1 November 2016. Retrieved 21 November 2016.
  4. ^ "About Zendesk". Zendesk. Retrieved 21 November 2016.
  5. ^ Rao, Leena (16 November 2013). "From Its Beginnings In A Denmark Loft, Zendesk's Steady Rise To The Top Of The Helpdesk Heap". Tech Crunch. Retrieved 9 May 2016.
  6. ^ "In The Beginning". Zendesk. Retrieved 17 February 2016.
  7. ^ Malik, Om (18 June 2008). "Zendesk for Help Gets Seed Funding — Tech News and Analysis". Gigaom.com. Retrieved 9 May 2016.
  8. ^ Schonfeld, Erick (17 August 2009). "Zendesk Raises $6 Million In B Round, Benchmark's Peter Fenton Joins Board". TechCrunch. Retrieved 9 May 2016.
  9. ^ "Zendesk Acquires Live Chat Leader Zopim". Zendesk. 10 April 2014. Retrieved 9 May 2016.
  10. ^ "Zendesk Introduces Zopim Premium Live Chat for Larger Teams". Zendesk. 16 April 2015. Retrieved 9 May 2016.
  11. ^ Owens, Jeremy C. (15 May 2014). "Zendesk prices IPO at $9 a share, brings in $100 million". Mercury News. Retrieved 9 May 2016.
  12. ^ "Zendesk Acquires the Company Behind BIME Analytics". Zendesk. 2015-10-13. Retrieved 9 May 2016.
  13. ^ Novet, Jordan (13 October 2015). "Zendesk acquires cloud business intelligence startup BIME Analytics for $45M". Venture Beat. Retrieved 9 May 2016.
  14. ^ "Startups fighting over the word 'zen'". Sfgate.com. December 19, 2014. Retrieved August 8, 2018.
  15. ^ "Zendesk And The Art Of Trademark Maintenance". Forbes. December 20, 2014. Retrieved August 8, 2018.
  16. ^ "Zendesk and the Art of Trademark Trolling". Electronic Frontier Foundation. May 20, 2016. Retrieved August 8, 2018.