Wikipedia:Reference desk/Archives/Computing/2012 June 11

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June 11

Nokia N8 fails to connect to WiFi

My Nokia N8 now fails to connect to WiFi services. I get to a café, order a beer, ask for the café's password, enter it, the status goes 'connecting' and then 'known' but not 'connected'. If I enter a wrong password it doesn't say 'connecting'. If I enter a password that is too short, it tells me to enter a longer one. But it doesn't connect. I can't find any settings that would have caused this. What can be done? Hayttom (talk) 19:57, 11 June 2012 (UTC)

Hmm. I don't have an N8 to hand, but maybe there are some things you can try. Firstly, does this happen with other WiFi networks, or only in this particular cafe? It might be worth trying a different hotspot to see if it's an issue on their end. Also see what happens with unencrypted networks - i.e. the ones you can connect to without a password. I saw murmurings about the N8 being incompatible with various forms of WPA on some forums. If you can't connect to any network, it is more likely to be a problem with the phone. See here for some other people with similar issues. You may like to try a) doing a firmware upgrade (look in the manual for instructions) or b) a 'factory reset' (that is, resetting the phone back to its original state. Make sure to backup any important data, photos, contacts, and apps before trying either of these steps. - Cucumber Mike (talk) 21:55, 11 June 2012 (UTC)

{OP} It happens everywhere I've tried recently. I'll try in an unencrypted network when I find one. I'm 99% sure this is a new phenomenon - but I'd have to retrace my recent travels (now in Vilnius, previously Warsaw and Krakow) to check hotspots that worked before. I can't do a firmware upgrade until I can connect. I don't want to do a factory reset - yet.Hayttom (talk) 04:19, 12 June 2012 (UTC)

{OP} I couldn't find the reason (and so will not mark this question 'resolved') and needed to get a solution fast so I reset my phone by dialling *#7780#. I will have to re-load data but at least I can immediately download new GPS maps, which was urgent. Thanks Cucumber Mike (talk) for your help! Hayttom (talk) 11:03, 13 June 2012 (UTC)