A more balanced presentation would consider the question whether patient satisfaction correlates with healthy outcomes. Research published in 2012 suggests that patient satisfaction correlates with negative health outcomes. See "The Cost of Satisfaction" Arch. Internal Medicine Vol 172 No. 5, March 12. 2012. 405-411. If patient satisfaction is not an indicator of healthy outcomes, what is the point of measuring it? One might, logically speaking, draw the conclusion that there should be less so-called satisfaction. The most basic issue is whether patients are customers, whether health care is a commodity, and whether health care should be provided via a market. And, the AIM article cited above is a piece of evidence which an opponent of markets could use as part of a lengthier argument against the presumption that patients are merely customers purchasing a commodity.