IT-Commerce is a proven methodology designed around a group of products that promote the user’s ability to efficiently procure and deploy software and services via a web portal. Based on an ITIL service catalog, users initiate automated workflows through an easy and familiar web portal. The goal of this approach to IT operations is to simplify the overall customer experience and reduce IT complexity and costs by using more familiar and user friendly methods of engagement. When properly deployed and managed, your IT department will truly become proactive in its mission instead of continuing the more traditional reactive response that many organizations find themselves in today. If your customers have ever used the web to purchase any item and placed it in a shopping cart, they will quickly embrace this method of engaging with your organization and move your IT department toward IT-Commerce.