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Domestic & General
FormerlyThe Western Australian Insurance Company (WAICO)
Founded1912
HeadquartersWimbledon,
London
,
UK [1]
OwnerIan Mason (CEO)[2]
Number of employees
3,000
Websitewww.domesticandgeneral.com

Intro

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Domestic & General is a maintenance service plan and insurance provider with offices in the United Kingdom, Australia, France, Germany, Italy, Portugal and Spain. It is the trading name for Domestic & General Services Limited and Domestic & General Insurance PLC.

As of 2018 D&G services 16 million customers across 11 countries, with 3,000 employees, handling 24 million insurance policies worldwide.

History

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The Western Australian Insurance Company (WAICO)

1912-1920

  • The Western Australian Insurance Company was founded by Samuel William Copley in 1912. Unable to find a company that would insure cattle during transit, he founded WAICO.[3]. WAICO expanded into eastern Australia and started operating in London when Copley returned in 1914. [4][5][6]
  • During the First World War the company grew steadily, offering various types of insurance including War Risks, Marine, General and Life. [4][5][7][8]

1930-1966

  • By the 1930s, WAICO’s presence in the insurance industry had continued to grow. The 1950s saw a boom in the popularity of televisions and, together with Reg T. Sharpe (director of a motor insurance company) and Harold Curtis (Secretary of the Radio and Television Retailers Association), Copley launched television breakdown cover under the brand: ‘Telesurance’. In 1966, Telesurance was renamed and became Domestic & General Insurance Co. Ltd.[4][5]

1978-1990s

  • The Copley family acquired complete control of Domestic & General Insurance Co. Ltd. in 1978 and merged it with WAICO in the 1980s. By 1988, Domestic & General was listed on the London Stock Exchange and in 1989, it had reached 1 million customers.[5]
  • Offices in Spain and Germany were established in the 1990s and in 1996 the first contact centre was opened in Nottingham.[5]

2000s – present

  • In the 2000s, Domestic & General acquired a contact centre company in Brighton called Inkfish, which gave them the ability to outbound and make telesales for the first time. [5][9]
  • In 2013, Domestic & General was acquired by the CVC Group, which manages over US$52 billion of assets. [5][10][11]
  • Today, Domestic & General operates in 10 countries and employs just under 3,000 people around the world. They have over 16 million customers and protect 24 million appliances and electronics worldwide. [5][12][13][14]
  • As of September 2018 CVC Capital Partners has hired Rothschild to advise it on an initial public offering (IPO) expected to value Domestic & General at about £1.5bn. Barclays, Bank of America Merrill Lynch and Credit Suisse have been chosen to lead the public offering.[6][15]

Insurance Service areas

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  • Household - Service maintenance and insurance plans for all household appliances.[3][11][6][16]
  • TV and audio - Partner with Sky to provide Sky Protect insurance for Sky boxes and equipment. They also provide service maintenance and insurance plans for a range of TV and audio products.[3][11][6][17]
  • Camera and mobile - Sell service maintenance and insurance plans for cameras, camcorders and other camera equipment, and partner with Sky to sell insurance for Sky Mobile (smartphones).[11][6][18]
  • Heating - Partners with all major manufacturers of boilers to sell service maintenance plans for boilers and central heating systems in the home.[11][6][19]

Operations

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Locations with offices:

Other countries Domestic & General operates in:

Ratings/Accreditations/Awards

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· #1 in the Sunday Times Top Track 250 league table 2014[21]

· Healthiest Workplace Award at the Sussex Business Awards 2011[22]

· Service Excellence winner in ABA100 (The Australian Business Awards) 2011, 2012, 2013, 2014, 2015, 2016[23], 2017[24], 2018

· Fastest Time to Pass 10 T-shirts Along a Chain of People (Team of 100)' (Guiness Book of World Records)[25]

References

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  1. ^ "150 new jobs at Nottingham call centre after £3.4m refurbishment". nottinghampost.com. 2017-12-14. Retrieved 30 September 2018.
  2. ^ "DOMESTIC & GENERAL GROUP PLC". reinsurance.ceo. Retrieved 30 September 2018.
  3. ^ a b c Kleinman, Mark. "Domestic & General hires bank to plot £1.5bn stock market return". news.sky.com. Sky News. Retrieved 21 September 2018.
  4. ^ a b c Pattern, David. "Samuel William Copley (1859-1937)". Huddersfield.Exposed. Huddersfield Exposed. Retrieved 21 September 2018.
  5. ^ a b c d e f g h "Our History". Domestic & General. Retrieved 21 September 2018.
  6. ^ a b c d e f g "CVC selects banks to lead Domestic & General float, say sources: Reuters". pehub.com. Reuters. 2018-09-20. Retrieved 21 September 2018.
  7. ^ "Celebration to remember man behind modern Huddersfield". BBC.com. BBC. 2011-03-11. Retrieved 21 September 2018.
  8. ^ "DOMESTIC & GENERAL OPENS NEW CALL CENTRE FACILITY". ertonline.co.uk/. Retrieved 30 September 2018.
  9. ^ "8 Quick Ideas From the Domestic & General Contact Centre". callcentrehelper.com. Retrieved 30 September 2018.
  10. ^ Farrell, Sean (2013-08-13). "Private equity firm CVC pays £750m for Domestic & General". The Guardian. Retrieved 21 September 2018.
  11. ^ a b c d e "Domestic & General sold on for £750m". Independent.co.uk. Independent. 2013-08-13. Retrieved 21 September 2018.
  12. ^ Hammond, Euan (2018-07-09). "Up to 70 jobs created at Domestic and General under plans to make Nottingham its 'flagship' office". www.nottinghampost.com. Retrieved 21 September 2018.
  13. ^ Stuart-Turner, Richard. "Adare SEC secures multimillion-pound Domestic & General contract". www.printweek.com. Print Week. Retrieved 21 September 2018.
  14. ^ "INDUSTRY SPOTLIGHT: FINDING THE 'PERFECT FIT – THE PSYCHOLOGY OF CONTACT CENTRE RECRUITMENT". callcentresummit.co.uk. 2016-10-31. Retrieved 30 September 2018.
  15. ^ "CVC selects banks to lead Domestic & General float: sources". Reuters. 2018-09-19. Retrieved 1 October 2018.
  16. ^ "Is it ever worth the money to buy a warranty? OFT investigates whether consumers get good value". thisismoney.co.uk. 2011-09-03. Retrieved 30 September 2018.
  17. ^ "DOMESTIC & GENERAL SIGNS SONY AND SIGNET". lovewimbledon.org/. 2016-05-27. Retrieved 30 September 2018.
  18. ^ "Domestic & General signs partnership deal with Maplin". innovativeelectricalretailing.co.uk. Retrieved 30 September 2018.
  19. ^ "Appliance Insurer Sues 2nd Rival For 'Poaching' Customers". Law360.com. Retrieved 30 September 2018.
  20. ^ "SCOTTISHPOWER TO BOOST HOME SERVICES PARTNERSHIPS". scottishpower.com. Retrieved 30 September 2018.
  21. ^ "Top Track 250 league table 2014". FastTrack.co.uk. Fast Track. Retrieved 21 September 2018.
  22. ^ Keenan, John. "Sussex celebrates its business success". The Argus. Retrieved 21 September 2018.
  23. ^ "Domestic & General Service Excellence Winner 2016". australianbusinessawards.com.au. Australian Business Awards. Retrieved 21 September 2018.
  24. ^ "Domestic & General Service and Excellence Award 2017". australianbusinessawards.com.au. Australian Business Awards. Retrieved 21 September 2018.
  25. ^ "Fastest Time to Pass 10 T-shirts Along a Chain of People (Team of 100)". guinnessworldrecords.com. Guinness World Records. Retrieved 21 September 2018.
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