The Challenges eCommerce and mCommerce face in the global environment.
Presently the trend of global sales,buying,distribution and delivery of goods and services depends mostly on strategic implementation of certain information systems. An example of some of the systems may include Electronic Commerce(eCommerce) and Mobile Commerce(mCommerce).
Irrespective of the advantages of the above-named Information systems, the success of implementing eCommerce and mCommerce is faced with certain numbers of challenges and here listed below are the challenges eCommerce and mCommerce face in the global environment:
Challenges faced by eCommerce in the global environment:
Dealing with consumer privacy concerns such as identity theft, scammers, and phishing customer's account information. Overcoming lack of 'Trust' of Consumer or customers. Global Issues which includes : Cultural challenges, Language challenges, Time and distance challenges, Infrastructure challenges, currency challenges and legal challenges. Defining an effective eCommerce model and strategy. Skill shortage. Security, reliability, and Protocols involved in the buying,payment and delivery of good to the customers Availability of Internet access to conduct business. The speed and Bandwidth of the Internet network used. Policies and regulation guiding buying and selling of products on the internet.
Challenges faced by mCommerce in the global environment:
There are several challenges faced when implementing mCommerce,thus they are listed below: Lack of standard existing for a mobile phone's hardware and software. mCommerce is time-consuming because of the cumbersome checkout process offered by most mobile sites,entering credit card details and shipping addresses. Communication has become a little harder because of the small screen size of mobile phones so therefore, most of the interface that is meant to be on the main page. Security remain an issue when mCommerce implemented. Establishing an integration infrastructure that can link mCommerce supply chain partners. There is a problem of bandwidth speed in the sense that the speed of uploading details and processing payments is low.
References:
- Introduction to information systems study guide,2016.
- mCommerce issues n challenges by Ravi Tandon , Swanup mantel and Debashin Saha,2003, www.hipc.org, viewed 14th Oct.2016.
- The challenges of mCommerce and how you can meet them by Daren Bull, 2014, blog.save.ie/index.php/changes-mCommerce-meet, viewed on 16th Oct 2016.
- Booming mCommerce facing major challenges by Karlin Lillington,2000,www.irishtimes.com, viewed 15th Oct 2016 .