Institute of Customer Service – Kenya (ICS – K)
FoundedFebruary 2010[1]
FounderDr. Julius Kipng’etich, Eva Kiplagat, Job Njiru
TypeCompany Limited by Guarantee
FocusCustomer Service, Service Excellence Awards, Customer Service Week
Location
  • Eden Square 7th Floor Chiromo Road, Nairobi
Area served
Kenya
Key people
  • Eva Kiplagat (Chairperson),
  • Carolyne Gathuru (Board Member),
  • Lucy Kiruthu (Board Member),
  • Angela Rarieya (Board Member),
  • Jimmy Masinde (Board Member),
  • Job Njiru (Board Member),
Websitewww.icskenya.co.ke

About ICS - K

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The ‘’’Institute of Customer Service Kenya (ICS – K) ’’’ is a professional body comprising of customer service practitioners and enthusiasts from all sectors of the Kenyan economy taken from private and public practice who have congregated to help transform customer service standards in the country. This service excellence transformation will be achieved, it is believed, by raising the level of awareness of consumers to demand better service and by challenging service providers to raise the bar and deliver impeccable customer service. Membership to ‘’’ICS – K’’’ is open to both individuals and corporates membership

ICS - K state that their mission is To raise the service delivery profile in the region by influencing customer service policy and regulations as the central referral body for customer service standards[2]

References

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  1. ^ [1] – ICS – K. Retrieved October 2, 2014.
  2. ^ ICS, -K. "Mission". Retrieved 2 October 2014.