TicketNetwork is an online marketplace that provides an outlet for buyers and sellers of tickets to live entertainment events. The company was founded in 2002 by ticket broker Don Vaccaro and software developer Doug Kruse. It operates several retail sites and partners with large name brand travel and media companies.
|Headquarters||South Windsor, Connecticut, USA|
|Don Vaccaro (CEO), Doug Kruse (CTO)|
|Products||Ticket technology, ticket exchange|
TicketNetwork operates under a model similar to eBay, where tickets are listed on the company's marketplace, but transactions are handled by the individual seller. Buyers are charged a service fee for tickets purchased, plus a delivery fee, depending on the method of delivery, location, and time until the event. Once the tickets are available, the seller ships them directly to the buyer. Sellers are able to list and manage tickets on the marketplace via the TicketNetwork Point of Sale software.
TicketNetwork operates several retail websites such as TicketNetwork.com and TicketLiquidator.com. It also sponsors an annual trade show called Ticket Summit, which attracts resellers and other ticket industry figures. Additionally, the company operates TicketNews, an industry news site; and the Better Ticketing Association, a website containing information and resources for the ticket resale industry.
In July 2011 TicketNetwork received a $4.5 million and $1.8 million loan as part of the State of Connecticut's First Five Program, in exchange for hiring at least 200 people over two years time. TicketNetwork also received a $250,000 grant for the training of engineers. TicketNetwork later withdrew from this program after its then CEO, Don Vaccaro, was arrested in February 2012 after allegedly behaving inappropriately while intoxicated. Shortly after the incident, Vaccaro announced he would be taking an indefinite leave from the company to seek treatment for alcohol abuse, but denied that he had behaved inappropriately. On May 29, 2012, Hartford Superior Court Judge, Jane Alexander, agreed that the charges could be dismissed if Vaccaro completed a two-year accelerated rehabilitation program, a form of probation, imposing conditions such as treatment for substance abuse and abstension from alcohol. 
The ability for any seller to list tickets at any time has resulted in litigation. In 2009 New Jersey's then-Attorney General Anne Milgram filed a lawsuit against several parties, including TicketNetwork, for allegedly selling and advertising tickets before they were available from the venue. The suit was filed by Milgram following reports that primary seller Ticketmaster redirected customers to its TicketsNow website after Bruce Springsteen tickets sold out on Ticketmaster's main website. The case was dismissed in August 2010 after Judge Patricia K. Costello ruled that under federal law TicketNetwork was not liable for incorrect information about the availability of tickets because it was not the seller.
- Bergman, Becky (March 28, 2011). "At TicketNetwork, the value is in the connection". Hartford Business Journal Online. Retrieved 2011-04-14.
- Moroz, Yelena. "How to Find Sold-Out Tickets Online". RealSimple Magazine online. Retrieved 2011-04-14.
- Sisario, Ben. "Ticket Resellers Step Out of the Shadows". New York Times. Retrieved 2011-10-24.
- Lee, Mara. "TicketNetwork Is Second Company To Claim 'First Five' Incentives". Hartford Courant. Retrieved 2011-12-05.
- Kane, Brad. "Vaccaro taking leave from TicketNetwork". Hartford Business Journal. Retrieved 2012-02-28.
- Dempsey, Christine (29 May 2012). "Former TicketNetwork CEO Vaccaro Denies Making Slurs". Hartford Courant. Retrieved 26 March 2013.
- McGlone, Peggy. "New Jersey Attorney General Anne Milgram sues ticket resellers for tactics with Bruce Springsteen show". New Jersey Star-Ledger. Retrieved 2011-10-24.
- "Judge throws out N.J. lawsuit against Bruce Springsteen ticket resellers". New Jersey Star-Ledger. Retrieved 2011-10-24.