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Sitel is a company of Acticall Sitel Group headquartered in Miami, Florida.

IndustryCustomer Experience, IT service, Technical Support , Business process outsourcing
Founded1985 (1985)
FounderJames F. Lynch Chief of Global Markets & Infrastructure Officer and Executive Vice President of Sitel Worldwide Corporation
Number of locations
Area served
Key people
Laurent Uberti (President, CEO & COB)[2],
Sean Erickson (Chief of Global Markets & Infrastructure Officer and Executive Vice President[3]
ServicesCustomer Experience Management Solutions
Number of employees
ParentActicall Sitel Group

The original SITEL (Systems International TELemarketing) was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. In June 1985, SITEL became the first publicly traded, independent teleservices company and was listed on the NASDAQ through an initial public offering (IPO). Six months later, they moved from NASDAQ to the NYSE as 'SWW'.[citation needed] On January 30, 2007, ClientLogic Corporation announced SITEL WORLDWIDE CORPORATION its acquisition of SITEL Corporation. The combined company would now be called Sitel (now in lowercase letters).[citation needed] and its headquarters moved to ClientLogic's headquarters in Nashville.[citation needed]

On 21 September 2015, Sitel announced it had been acquired by Groupe Acticall.[4]


  1. ^ a b "Overview". Sitel. Retrieved 5 July 2015.
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  4. ^ "Groupe Acticall Completes Acquisition of Sitel Worldwide". Sitel. Retrieved 21 September 2015.