The SKS process is a framework of Stop/Keep-doing/Start that is used to collect or categorize feedback.[1]
You can ask customers or colleagues:[2]
- What should I stop doing?
- What should I keep doing?
- What should I start doing?
Alternatively, you can develop conclusions and present them using a traffic light icon as the activities that an organization should stop (red light), continue (yellow light), or start (green light).[3]
This approach is also used in agile development, where it is known as Start/Stop/Continue.[4]
References edit
- ^ Beck, Catherine; D'Elia, Paul; Lamond, Michael (September 14, 2014). Easy and Effective Professional Development: The Power of Peer Observation to Improve Teaching (1 ed.). London: Routledge. ISBN 978-1138023918.
- ^ DeLong, Thomas (4 August 2011). "Three Questions for Effective Feedback". Harvard Business Review. Retrieved 21 January 2016.
- ^ Korostoff, Kathryn (17 September 2015). ""Mission: Possible": A Structured Approach to Qualitative Analysis". Research Rockstar. Retrieved 21 January 2016.
- ^ Derby, Esther; Larsen, Diana (2006). Agile Retrospectives: Making Good Teams Great! (1 ed.). Pragmatic Bookshelf. ISBN 978-0977616640.