In quality management system, a quality policy is a document developed by management to express the directive of the top management with respect to quality. [1][2] Quality policy management is a strategic item.[3]

Section 5.2 of the ISO 9001:2015 standard requires a written, well-defined quality policy that is communicated and understood within an organization. Section 5.2 also sets out some of the requirements for quality policies.[4]

See also edit

References edit

  1. ^ ISO 9000 quality systems handbook by David Hoyle 2005 ISBN 0-7506-6785-0 page 234
  2. ^ Project Management: A Systems Approach to Planning, Scheduling, and Controlling by Harold Kerzner 2009 John Wiley ISBN 978-0-470-50383-6 Section 2.7
  3. ^ TQM in action: a practical approach to continuous performance improvement by John Pike, Richard Barnes 1998 ISBN 0-412-71530-9 page 148
  4. ^ ISO 9001:2000: a practical quality manual explained by Kevin R. Grimes 2002 ISBN 0-87389-555-X page 23