The Plum Group, Inc. (DBA Plum Voice) is a company.

Plum Voice
Company typePrivately Held / Employee-Owned
IndustryTelecom and Software
Founded2000
FounderMatt Ervin
Key people
CEO: Matt Ervin
Websitewww.plumvoice.com

Plum is headquartered in New York City with offices in Boston and Denver.

History

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Plum Voice, founded in 2000 as The Plum Group, Inc., was incorporated to create technologies for personalized audio communication. By 2001, Plum had commercialized the open-standard Plum VoiceXML IVR platform which facilitated the creation of dynamic telecom applications.

  • 2001 - Commercial launch of Plum VoiceXML IVR platform for customer-premises deployment
  • 2002 - Launch of Plum Voice Hosting Centers for 24x7x365 managed IVR hosting
  • 2004 - Plum Voice application suite receives a "Product of the Year" award from Customer Interactions magazine
  • 2008 - Plum Survey builder launched, a do-it-yourself IVR survey tool.
  • 2010 - Plum launched QuickFuse, a web-based rapid development platform used to create voice applications.
  • 2013 - Plum launched VoiceTrends, an analytics and reporting toolkit designed specifically for voice applications. Plum achieves PCI-DSS Level 1.
  • 2015 - Plum launched Plum Insight, a multi-channel (voice, web, mobile) survey platform. Plum achieves HIPAA compliance.
  • 2016 - Plum launched a new version of QuickFuse called Fuse+.
  • 2020 - Plum sunsets QuickFuse, rebrands Fuse+ as Plum Fuse.

See also

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References

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