Hospitality industry in New Zealand

The hospitality industry in New Zealand is a major industry operating around the country.[1] It is one of the largest employment sectors in the country, contributing about 1.7% of GDP, equivalent to NZ$5 billion annually.[2]

Businesses in the sector can be divided into four broad categories: Quick Service Restaurants; Takeaways; Pubs, Taverns and Bars; and Cafes and Restaurants. [3] More than half of the sector's workforce work in cafes and restaurants, and more than half of sales occur in the Auckland, Canterbury and Wellington regions.[1]

The sector has a long-term shortage of workers, particularly skilled chefs and managers. Workers do not require formal qualifications, but require customer service skills and may require certificates to manage premises and sell alcohol.[4][1] The shortage of workers has been made worse due to the COVID-19 pandemic.[5]

History

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In 2019, 39.1% of sales were in the Auckland region, 12.3% of sales were in the Canterbury region, and 10.6% of sales were in the Wellington region.[1]

Between January 2020 and January 2021, the sector recorded double digit revenue declines across all categories due to the COVID-19 pandemic in New Zealand.[6] Spending on businesses including cafes, restaurants, takeaway food, and bars was 95% lower in April 2020 than in April 2019.[7]

In the late 2021 Auckland lockdown, the sector recorded a further 60% reduction in national activity.[8]

Takeaways

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Chains and franchises

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  • Donut King is a franchise of five donut shops established in 1981.[25]

Cafes and Restaurants

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Chains and franchises

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References

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  1. ^ a b c d "Working in hospitality". newzealandnow.govt.nz. New Zealand Government.
  2. ^ Wiley, Jeff (18 November 2020). "The hospitality industry has shown itself to be resilient during tough times". Stuff. Stuff.
  3. ^ "New Zealand's Hospitality Habits: Where are we now?". perceptive.co.nz. Perceptive.
  4. ^ "Hospitality, Tourism and Recreation". careers.govt.nz. New Zealand Government.
  5. ^ "Our faltering hospitality model". Radio New Zealand. The Detail. 13 July 2021.
  6. ^ "New Zealand's hospitality industry is struggling more than ever". The Register. ICG Media. 5 July 2021.
  7. ^ "Hospitality hit hard". Stats NZ. New Zealand Government. 11 May 2020.
  8. ^ Dunkley, Daniel (16 September 2021). "We need to get creative to help hospitality". Stuff. Stuff.
  9. ^ "KFC". kfc.co.nz. Restaurant Brands.
  10. ^ a b "Restaurant Brands". restaurantbrands.co.nz. Restaurant Brands.
  11. ^ "KFC celebrates 50 years in New Zealand". Radio New Zealand. 20 August 2021.
  12. ^ "Pizza Hut". pizzahut.co.nz. Restaurant Brands.
  13. ^ Walters, Laura (4 March 2016). "The evolution of New Zealand's pizza industry". stuff.co.nz.
  14. ^ "Domino's Pizza". dominos.co.nz. Domino's Pizza.
  15. ^ "Domino's Recipe for Success Opens 100th New Zealand Store". Domino's Pizza Enterprises. 1 July 2016.
  16. ^ "Krispy Kreme". krispykreme.co.nz. Krispy Kreme Inc.
  17. ^ "Krispy Kreme's first New Zealand store opening draws long lines of customers". MediaWorks New Zealand. Newshub. 28 February 2018.
  18. ^ "Pita Pit". pitapit.co.nz. Pita Pit.
  19. ^ Taylor, Colin (19 November 2011). "Pita Pit's expansion rests with franchisees". APN News & Media. New Zealand Herald.
  20. ^ "Hell Pizza". hellpizza.com. Hell Pizza.
  21. ^ "Carl's Jr". carlsjr.co.nz. Restaurant Brands.
  22. ^ "Former All Black cashes in on Carl's Jr sale". New Zealand Media and Entertainment. New Zealand Herald. 5 November 2014.
  23. ^ "Taco Bell". tacobell.co.nz. Restaurant Brands.
  24. ^ "NZ's first Taco Bell opening tomorrow, plus menu details". New Zealand Media and Entertainment. New Zealand Herald. 11 November 2019.
  25. ^ "Donut King". donutking.co.nz. Donut King New Zealand.
  26. ^ "Jesters Pies". Retrieved 6 December 2022.
  27. ^ "The Coffee Club". thecoffeeclub.co.nz. The Coffee Club.