Focus Services LLC is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management founded in 1995. It has locations in the United States, El Salvador, England, Nicaragua, India, China, Brazil and the Philippines.
|Services||Call centers, BPO, customer support and back-office processing|
Number of employees
|over 3,000 worldwide|
It offers product direct sales support services, including television ads, radio spots, Internet promotions, and direct mailers; customer service support; and technical support services. It also offers third party quality assurance/monitoring, sales order processing verification, and customer experience survey services to companies, including outsource vendors.
Focus has over 3,000 employees working in 12 Focus facilities, both domestically and internationally. It operates as Focus Direct Inc. (or Focus Direct Inc. - Bacolod) in the Philippines and as Focus El Salvador in El Salvador, both subsidiaries of Focus Services.
- United States
- El Salvador
- Focus Services Selects RightTime to Improve Call Center Agent Scheduling – TMCnet.com.
- Call center service provider deploying RightTime along with ClearView analytics tool to increase agent productivity and improve the customer experience – Business Wire.
- Company Overview of Focus Services, Inc. – Bloomberg Business.
- Bacolod City BPO/ICT first in Region 6 to adopt Voluntary Code of Good Practices--Baldoz – Department of Labor and Employment.