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Datacom Group Limited is an Information Technology services company, offering management and consulting, cloud services, ITO, data centre services, custom software development, and payroll services. The company was started in New Zealand in 1965, but has expanded to operate in Australia, Malaysia, the Philippines, the US and the UK, employing 6,500 people across 23 offices globally.[5]

Datacom Group
Private company
IndustryIT Services: managed services, consulting, cloud services, data centre services, software development, business process management, payroll services
Founded1965; 54 years ago (1965)
Founders
  • Dr Bernard Battersby
  • Paul Hargreaves
HeadquartersWellington, New Zealand
Key people
  • Craig Boyce, Chairman
  • Simon Holdsworth, Deputy Chairman
  • Greg Davidson, Group CEO
  • Alexandra Coates, Group CCO
  • Rachel Walsh, Group CFO
RevenueNZ$1.29 billion (2019)[1]
NZ$42.02 million (2019)[2]
OwnersEvander Management (51%)[3]New Zealand Superannuation Fund (49 per cent)
Number of employees
6,500 (2019)[4]
Websitewww.datacom.co.nz

The company's two biggest shareholders are Evander Management Ltd (the family company of John Holdsworth)[6] with 51 per cent and the New Zealand Superannuation Fund with 49 per cent. The New Zealand Superannuation Fund spent $142 million in 2012 buying out New Zealand Post's 35 per cent shareholding.[7] John Holdsworth stepped down as chairman of the board in 2012 and was replaced by New Zealand businessman Craig Boyce.[8]

Datacom was founded as Computer Bureau Ltd in Christchurch, New Zealand, in 1965. It expanded nationally through the holding company Datacom Group Ltd in 1971, before opening offices in Australia in 1992, and in Asia in 1994. Greg Davidson serves as Group CEO[9].

HistoryEdit

1960sEdit

Datacom was founded as Computer Bureau Ltd in 1965 by two Christchurch accountants, Dr Bernard Battersby and Paul Hargreaves.[10] Their vision was to provide cost effective IT services to clients who needed automation, but could not afford to take on the risk alone in a market in which skills were scarce, risks significant, and the cost of the technology very high.[11]

A group of clients put up the original capital for the company - £30,000 - and an order was placed for an ICL 1902 computer, which didn't arrive in New Zealand for another year.

The company hired its first systems analysts and programmers in August, 1965, and installed the first computer for a client in September of the following year.

In 1968, the company, now called CBL added additional offices in Wellington, Auckland and Hamilton between 1968 and 1970.[12]

1970sEdit

In 1970, Hargreaves quit his family's accounting firm to run CBL full-time, and the business expanded to Auckland via the acquisition of the Fletcher Computer Bureau.

In 1971, the Datacom Group holding company is established.

CBL began offering remote on-line services through onsite terminals beginning in 1976.

1980sEdit

CBL expanded its software development arm, introducing User-11, the first 4GL (Fourth-generation programming language) seen in New Zealand in 1981. The company also set up a data communications network and a New Zealand-wide timesharing service in the early 1980s initially using DEC PDP 11/70s and then added DEC VAX 11/750s and PDP 11/84s. These systems were also used for 'Facilities Management' customers including the Canterbury Building Society and Hertz Rental Cars.

In 1983, CBL was the first to bring Oracle database technology to New Zealand for the NZ Dairy Company (now Fonterra).

In 1984, CBL changed its name to Datacom. Hargreaves is appointed executive director, and later CEO when Battersby retires.

Datacom merged with computer-services company CCL in 1989, added facilities management and payroll divisions.[13]

1990sEdit

In 1991, Datacom signs its first large outsourcing contract in Auckland with Telecom Directories. The same year Datacom Wellington merges with the IT department of New Zealand Post, boosting staff numbers by 90.

In 1992, Datacom established a contact centre in Sydney, and in 1994 its first Australian office. This expanded its NZ-based services to Microsoft Australia. This regional service provided diagnostic technical support services to clients and customers. Datacom began exporting some of its facilities management and IT services into its Australian offices in the late 1990s, leading to the company's first data centre in Australia.

1996 saw the company open its first office in Asia, in Malaysia's Kuala Lumpur.

The business also further established partner programs and sales services with the channel and reseller community.

2000sEdit

During the 2000s, Datacom made a series of acquisitions that spread its services to other locations in Australia. In 2004, it purchased GlobalCenter for $7.15 million, its second data centre,[14] and the following year, the company purchased NetOptions to establish a presence in Queensland.[15]

In 2003 Datacom merged with Connect Interactive Business Services to create Datacom Connect, which largely expanded their call centre offerings.

It expanded from this base in 2007 after acquiring IT services company Agire Pty Ltd, located in Townsville.

Through start-up opportunities with local partners, Datacom moved into South Australia in 2006, and Western Australia in 2007. By the end of 2007, the company had acquired a third data centre in Sydney through Hansen Professional Services. [16] Its fourth data centre came in 2011 in Western Australia.[17]

Datacom commenced business in Asia in 1994, building contact centres in Malaysia in 1996, and the Philippines in 2008, at the same time establishing a presence in China.[18] In 2009 Datacom opened its Auckland data centre, Orbit.[19]

2010sEdit

Datacom Technical Security Services (DTSS) is founded by former DSD security expert, Richard Byfield.[20]

Datacom opened a sister facility to Orbit, Kapua, in Hamilton in 2013.[21]

In 2013 Datacom also sold the contact centre arm of its Asia business,[12] but continued to serve the market with IT services.

In the same year Datacom acquired a SAP payroll firm in Melbourne to establish a strong relationship in the Australian health sector, and as a provider of SAP services.[22]

Datacom purchases WA-based IT services provider, XciteLogic, after it collapses.[23]

In 2014, Datacom announced its acquisition of Tauranga-based software company Origen Technology Ltd.[24]

August 2014 - Datacom co-founder, Paul Hargreaves, dies after a short illness[25]

September 18, 2014, Datacom acquires a 20% stake in health informatics company, Smartward[26]

The company also produced the (then) world's largest SAP migration to the Microsoft Azure cloud platform, with the world's largest kiwifruit exporter, Zespri.[27] For its work, Datacom was awarded Microsoft's Cloud Enterprise Award at the 2013 Microsoft NZ Partner Awards.[28]

In March 2015, Datacom won the Australian Federal Department of Health support services contract after a competitive tender process. The $242 million, five-year deal will see Datacom providing technology infrastructure and support services under a fully managed, consumption-based model.[29] This joined its other Australian long term government contracts, such as Australian Customs, Australian Border Force and CrimTrac, the Department of the Environment, the Australian Taxation Office, and Airservices Australia.

In July 2015, Datacom was announced as Australia's first company to join Amazon Web Services Managed Service Program, one of only 20 worldwide.[30]

In November 2015, Microsoft Australia announced Datacom as one of the latest partners to join its one-tier Cloud Solution Provider (CSP) program, which allows them to own the billing for products such as Office 365.[31]

Datacom opens its third office in Melbourne in April 2016, bring 100 new jobs to the region[32]

In August 2016, Datacom launches its Augmented Reality practice, the ANZ region's first,[33] focused around Microsoft's Hololens.

In September 2016, Datacom was selected to deliver the Western Australian State Government's $1bn GovNext-ICT programme. This will encapsulate a blend of data centre, server, cloud services, storage and telephone services across all state government departments.[34][35]

In December 2016, Datacom won a contract to supply IT infrastructure and support services to Toyota Australia, delivering end-to-end services following a competitive tender process.[36]

In March 2017, Datacom New Zealand consolidated its five existing Auckland offices into a single location in Auckland's Wynyard Innovation Quarter.[37]

Datacom completes Australia's first migration of SAP HANA into AWS, by taking $800 million-turnover resources company Oz Minerals into the cloud in early 2017.[38]

Datacom Chairman, Craig Boyce, announced in November 2017, that Greg Davidson, Datacom Systems ANZ CEO, would succeed Jonathan Ladd, as Group CEO.[39] Ladd became the Chairman of the International Business, and Greg Davidson formally took over the Group CEO role on March 31, 2018, alongside a new leadership team and organisational structure. [40]

Financial ResultsEdit

At the conclusion of the 2018/2019 NZ Financial Year, Datacom reported revenue of NZ$1.29bn, an improvement of 17% like for like over FY18. Datacom Group has adopted the NZ IFRS 15 accounting standard that has a material impact on the Group’s accounting policy but the company has not restated FY18 figures. Net profit after tax was NZ$42.02m.[41]

Awards and CertificationsEdit

  • Adobe Systems - Gold Partner
  • Amazon Web Services (AWS) - MSP 2015,[42] 2016, 2017 AWS Consulting Partner, AWS Next Generation MSP
  • Apple - Apple Consultants Network
  • ARN - Australian ICT Awards 2017 - Best Partner Performance Initiative[43]
  • Aruba Networks, an HPE Company - NZ Country Partner of the Year 2017
  • Canalys - APAC Channel Partner of the Year 2013[44]
  • Canon - Oceania Supplier of the Year 2014[45]
  • Point Check Point Software - Silver Partner
  • Cisco - Gold Partner, CISCO ANZ Innovation Partner of the Year 2017, New Zealand Partner of the Year 2016, Managed Services Partner of the Year 2016[46][47]
  • Citrix - Gold Solution Advisor, CSP
  • CRN - MVP 2015, 2016,[48] Fast 50 - Icon Award 2016[49]
  • Commvault - Platinum Partner
  • Dell - PartnerDirect Premier, Dell's Global Solution Win of the Year - Internet of Things 2016[50][51]
  • EMC - Silver Partner, Emerging Service Provider of the Year, Core Technology Partner of the Year, New Zealand Premier Partner of the Year,[52][53] Solution Partner of the Year 2016
  • FireEye - Alliance Partner of the Year 2015[54]
  • Hewlett Packard Enterprise - Platinum Partner, ESSN Data Centre Platinum Partner in Australia,[55] HP Enterprise - Storage Partner of the Year: 2015-16
  • HP Inc - Platinum Partner, Partner of Year 2015, HP Printer Partner of the Year[56]
  • Hitachi Data Systems - Gold Partner, ANZ Partner of the Year 2015[57]
  • IBM - Silver Partner
  • Interactive Intelligence - APAC Partner of the Year, Newcomer of the Year, Largest CaaS Deal of the Year[58]
  • Intel Security/McAfee - Managed Services Provider of the Year ANZ 2016, Managed Services Provider Partner for APAC 2016[59]
  • Lenovo - Premier Diamond Partner, ANZ Partner of the Year 2017[60]
  • Microsoft - Gold Partner, Microsoft Country Partner (NZ) of the Year 2016,[61] CRM Partner of the Year, Platinum Partner - Cloud Services, Cloud Platform – Azure Partner of the Year 2016, Collaboration and Content Partner of the Year 2016[62]
  • Mimecast - Technical Partner of the Year 2017[63]
  • Mulesoft - New Partner of the Year 2016[64]
  • Netapp - Gold Partner[65]
  • Nimble Storage - Gold Partner
  • NZ Reseller News - NZ ICT Industry Awards 2017 - Large Market Partner of the Year 2017[66]
  • Oracle Platinum Partner[67]
  • Palo Alto Networks - Gold Partner
  • Riverbed Technology - Premier Partner
  • Samsung - Platinum Partner[68]
  • SAP - Certified Hosting Partner, Certified Application Management Services Partner
  • Sitecore - Sitecore Awards 2016 - Marketing Agility Award[69]
  • Sophos - Platinum Partner, MSP Partner
  • Symantec - Gold Partner, Managed Services Provider of the Year ANZ 2015,[70] ExSP Partner of the Year ANZ, SMB Market Specialist Partner of the Year ANZ
  • Trend Micro - ANZ Partner of the Year 2014, AffinityOne Partner
  • Veeam Software - Platinum Partner ANZ, ANZ ProPartner of the Year, Veeam Partner of the Year 2015[71]
  • Veritas Technologies - NZ Partner of the Year 2017,[72] Pacific Service Provider Partner of the year, 2016[73]
  • VMware - Premier Solution Provider, Premier Service Provider, Partner of the Year 2012[74]
  • Uptime Institute - Management and Operational Stamp of Approval: Orbit and Kapua datacentres, New Zealand[75]
  • Zerto - Gold Partner[76]

Further readingEdit

"Datacom Group Company Website".

"50 Years of Datacom - a complete timeline (PDF)" (PDF).

"Datacom 2017 Annual Review".

ReferencesEdit

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