|Industry||Automotive and retail|
800 Toorak Rd, Hawthorn East, Melbourne,
Number of locations
(Convenience & Fuel at Coles)
|Products||Petrol, convenience and grocery|
|Revenue||A$6.7 billion (2016)|
The business venture and corresponding fuel discount offer was launched in July 2003 in response to the similar offer by rival Woolworths Limited some years earlier, proving attractive to shoppers.
Wesfarmers purchased the retail business of Shell Australia multi-site franchisees in 2003 for A$94 million. Shell is the exclusive supplier of fuel products, leases the service station property to Coles, and maintains the presence of the "pecten" and other Shell branding on the price board and other signage.
Approximately 270 independently franchised Shell service stations, remain unassociated with Coles Express and where the fuel discount offer is not accepted.
Despite revenue for FY16 decreasing, Wesfarmers stated that excluding fuel sales (which have declined), in-store sales increased.
The Coles Express brand originally referred to a small number of medium-sized supermarkets Coles ran in the central business districts of Melbourne, Sydney and Brisbane. With the launch of Coles' fuel offer, these were rebranded as Coles Central with the service stations taking the Coles Express branding.
The current Coles Express chain began at more than 150 service stations in Victoria on 28 July 2003. After this initial trial, it was followed by a national roll-out from 1 December the same year, starting with New South Wales, and completed in mid-2004. The initial success of the discount offer saw fuel shortages in Victoria after the offer began in New South Wales – where Shell's busiest sites are located – as Shell failed to cope with the distribution of a 30 percent increase in demand.
There are now over 700 Coles Express service stations and stand alone convenience sites across Australia. All former Shell multi-site franchisee sites became Coles Express stores. This transition included the petrol stations and stand-alone Shell Select convenience stores in Melbourne's CBD (which closed by December 2006).
On 20 February 2006, 90 vehicle servicing bays at Coles Express service stations (formerly part of Shell's Autoserv and AutoCare network) became Kmart Tyre & Auto Service outlets.
In 2018 Coles Express started trialling standalone convenience sites in Victoria.
The Coles and Viva Energy allianceEdit
On the 6th of February 2019 Coles Express announced a new alliance partnership with their fuel partner Viva Energy (Shell). Under the agreement Viva Energy is responsible for setting the price of fuel and receives the retail fuel margin. Coles Express receives a commission per litre from Viva Energy based on fuel volumes achieved and has no direct exposure the retail fuel price movements.
In addition to setting fuel pricing Viva Energy is the exclusive supplier of fuel, oil and lubricants. Viva also maintains it ‘Pecten’ and Shell branding as well as all fuel dispensing equipment.
Coles Express is responsible for the maintenance of the retail store (including in-store pricing) and the everyday needs of the business.
Fuel discount offerEdit
Current fuel discount offersEdit
When a customer spends over a qualifying amount in one transaction at Coles Supermarkets, Coles Central, or Coles Online, they are entitled to a fuel discount of 4c per litre or 8 bonus flybuys points per litre at Coles Express. This discount is obtained by providing a discount voucher, printed at the bottom of their receipt, and includes all Shell fuels. Coles Express also offers a 10c per litre discount on all Shell fuels when a customer spends $20 or more on qualify products in store, this can be used in addition to the 4c per litre discount voucher.
All discount fuel offers or bonus points offers do not apply to Shell Card, Fleet Card, Motorpass or Motorcharge transactions.
Previous fuel discount offeringsEdit
An additional "bonus" discount was introduced in late 2006, with a further 2c per litre fuel discount when customers spend $2 in-store in the one transaction. The offer was made permanent in April 2007 after rival Caltex Woolworths created a similar offer of an additional 4c discount if customers spend $5 in the one transaction at their petrol stations. The 2c per litre finished on 1 February 2013. Coles Express now offers a "Spend $20 and Save 10 cents per litre" this was launched to an "Everyday" offer in late 2015 and has continued since, variations of this deal are offered occasionally e.g. Buy product X for X dollars and save X cents per litre.
Other variations of the fuel offer have been offered from time to time including:
- In the lead-up to Christmas 2006, the 4c offer increased to 10c for customers spending $80 and over in one transaction at Coles Supermarkets; this offer was extended for a further short time in attempt to boost Coles' sales figures.
- Liquorland has offered a 20c-per-litre discount offer when customers purchase six bottles of wine in one transaction.
- Kmart Tyre & Auto Service has offered a 30c-per-litre discount offer when customers purchased four certain tyres in one transaction.
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- "Coles Express | About Us | FAQ". Eureka Operations Pty Ltd. 2016. Retrieved 2016-10-05.
- "Coles fuel offer extending after trial". B&T. 2003-10-30. Archived from the original on June 29, 2004. Retrieved 2009-08-30.
- "Coles runs short on petrol". The Sydney Morning Herald. 2003-12-09. Retrieved 2009-08-30.
- "Coles Myer adds to Kmart fuel load". The Australian. 2006-01-08. Archived from the original on 2012-10-26. Retrieved 2009-08-30.
- "Coles Express Special Offers Save up to 6c a litre on Fuel". Eureka Operations Pty Ltd. 2009. Archived from the original on 2010-09-22. Retrieved 2009-08-30.