Rent Repayment Order

  (Redirected from RRO)

A Rent Repayment Order (RRO)[1] is an order in the United Kingdom that allows a tenant or local authority[2] to reclaim rent or housing benefit[2] where a landlord rents out an unlicenced property[3] such as a House in multiple occupation (HMO).[4]

Rent Repayment Orders are not obtained through the courts system but through a Residential Property Tribunal. Housing academic David Cowan writing in Housing Law and Policy cites the case Newham London Borough Council v Ring to demonstrate that a local authority can use a rent repayment order to reclaim housing benefit.[5] Local authorities can only apply for a Rent Repayment Order where occupiers pay their rent with the assistance of housing benefit.[6]

The Housing and Planning Act 2016[7] has changed when Rent Repayment Orders can be granted to include the following situations:

In addition, tenants under the new Act can apply for a RRO directly without the need for a prior conviction of the landlord through a prosecution by a Local Authority (LA). LAs have (prior to 2016 Act) prosecuted on average only one landlord per year for such offences.[9] LAs have the power to impose unlimited fines or bring criminal charges. Fines for the above offences may be kept by the LA to fund enforcement in these areas.

There has been considerable variation in the awards received by tenants making RRO applications under the 2016 Housing and Planning Act and there is some discussion regarding the use of guidance given by the Upper Tribunal under the 2004 Housing Act for making judgments under the new Act.[10]

A discussion of recent actual cases of tenant-instigated RRO applications, for the London area, can be found here.[11]

Recent articles suggest RROs are becoming a powerful tool for tenants to gain redress for sub-standard accommodation.[12][13]

Application Form RRO1

On 10 January 2019 the President of the London First-tier Tribunal, Siobhan McGrath, announced that the form used for applications for RROs (RRO1) would be corrected. The following words will be removed from the form: "The Tribunal is not permitted to order payment of any amount in respect of any time falling outside the period of 12 months ending with the date of this application". This followed a letter to the FtT by Flat Justice Community Interest Company pointing out the mistake. This is a significant move that will encourage more applicants: giving them more time to make RRO applications and the potential to recover more rent.[14] The above correction of the RRO1 form and the interpretation of the timing of RRO applications has now been confirmed in an appeal case brought by Flat Justice CIC and decided 15/5/2019. [15]

RRO1 was updated 6/11/2019 and contained the new requirement that Applicants submit a copy of their written tenancy agreement with the form. Flat Justice wrote to the London FtT pointing out that many tenants do not have a written agreement and that the form should be amended to allow for this. It is not even a legal requirement for landlords to issue a written agreement. 2/12/2019 the President of the Tribunal agreed to have the form amended accordingly:

"The form has now been amended so it makes it clearer that any written agreement can be enclosed with the form. In the absence of any written agreement, we have added a box where they can supply details of what has been agreed. "

Case Law

Taylor v Mina An Ltd (2019)[16]

The Upper Tribunal (Lands Chamber) (UT) has overturned a decision of the FtT which would have allowed the licence of sold property to continue in force under the new owner, even though the HA 2004 clearly states that a licence is not transferable. Had the decision stood, then RROs for such properties would not have been possible.

Sharma & Subramani v Chun Kwok Lau (2019)[17]

This case, reviewed on appeal at FtT, confirms that you can make your application within 12 months of the offence and that the rent you can apply for is not reduced by any delay (see RRO1 form correction above). Additionally, you do not need to specify the exact period of rent that you apply for.

Goldsbrough & Swart v CA Property Management Ltd. (2019)[18]

Applicants can choose who is their landlord/Respondent in cases where there is ambiguity, e.g. Rent-to-Rent schemes

Guardians can Get Rent Back A recent decision of The London Property Tribunal found that guardians were able to use Rent Repayment Order (RRO) legislation to apply for their rent to be repaid when the property was not licensed as a House of Multiple Occupation (HMO).[19]

Opara v Olasemo (2020) [20]

Refinement of the definition of "Beyond Reasonable Doubt". This is the "criminal" level of evidence required to assure the possibility of a RRO award by the FtT and this appeal challenged the finding that any doubt at all meant that an application must fail. The UT found that the FtT had been "irrational" in its conclusion that the existence of any possibility of any doubt prohibited a RRO.


  1. ^ "Rent Repayment Orders- DIY Steps". Flat Justice: Helping Tenants to Get Rent Back.
  2. ^ a b "Rent Repayment Orders". Nearly Legal: Housing Law News and Comment.
  3. ^ Rent Repayment Orders A Tenants’ Guide, Dartford Council, See
  4. ^ Building and Social Housing Foundation (2008) Home from Home: Addressing the Issues of Migrant Workers' Housing, Housing Conditions and Enforcement of Standards, p. 32
  5. ^ Cowan, D. (2011), Housing Law and Policy Cambridge: Cambridge University Press, pp 68-69
  6. ^ Denton-Ashly, G. (2013) Being a Landlord, Spiramus Press, p. 96
  7. ^ "Housing and Planning Act 2016".
  8. ^ a b c
  9. ^
  10. ^ "Rent Repayment Orders- HISTORY". Helping Tenants to Get Rent Back.
  11. ^ "Rent Repayment Orders- 10 Cases Autumn 2018". Helping Tenants to Get Rent Back.
  12. ^ "Get Rent Back: taking the fight to rogue landlords".
  13. ^ "How Rent Repayment Orders work November 2018".
  14. ^ "RRO1 Form to be Corrected". Flat Justice: Helping Tenants to Get Rent Back.
  15. ^ "RRO timing confirmed". Flat Justice: Helping Tenants to Get Rent Back.
  16. ^ "HMO licences on sale". Flat Justice: Helping Tenants to Get Rent Back.
  17. ^ "RRO timing under HaPA 2016". Flat Justice: Helping Tenants to Get Rent Back.
  18. ^ "Respondent Selection: Applicants can now choose". Flat Justice: Helping Tenants to Get Rent Back.
  19. ^ "Guardians Can Get Rent Back". Flat Justice: Helping Tenants to Get Rent Back.
  20. ^ "Burden of proof in RRO cases". Flat Justice: Helping Tenants to Get Rent Back.