To The Relationship Manager , JET AIRWAYS Dear sir , It's with a heart full of appreciation & gratitude IWould like to be in conversation with you . Let me have the privilege of sharing a pleasant experience with you . While traveling by 9W-413 flight from Mumbai to Banglore On Jan 31st 2018, I had problem with seating arrangement as I was accompanied by my better half . The host on duty responded positively &instantly . We were offered convenient space & to our pleasant surprise sweet &delicious cake as it happened to be our 17th Anniversary . The experience reflects the professionalism with warmth . Please accept my sincere thanks . Please find enclosed the photographs witnessing the sweet moments so that you may use the same for publicity campaigns . With gratitude mr. mrs. Vaidya DAUND (PUNE)