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SuiteCRM is a free and open source Customer Relationship Management application. Open source CRM is often used as an alternative to proprietary CRM software from major corporations such as Salesforce and Microsoft Dynamics CRM applications. SuiteCRM is a software fork of the popular customer relationship management (CRM) system from SugarCRM. The SuiteCRM project started when SugarCRM decided to stop development of its open-source version. The base SuiteCRM application is built on the last open-source SugarCRM release. SuiteCRM is a greatly extended version of SugarCRM which also contains many additional security fixes that are not available in SugarCRM. It was originally released on October 21, 2013 as version 7.0, and provides upgrade paths for existing SugarCRM users.
|Initial release||October 23, 2013|
7.11.3 / March 28, 2019
|Type||Customer Relationship Management|
SuiteCRM won the BOSSIE Award 2015 and BOSSIE Award 2016 for the world's best Open Source CRM. Infoworld, the curators of the BOSSIE awards stated that "In little more than a year, SuiteCRM has inspired the community and emerged as a new leader in open source CRM." The award had been won by SugarCRM for the previous 8 years.
SuiteCRM has been downloaded more than 800,000 times since the original release. A community of nearly 90,000 developers and collaborators has joined the project. It has been adopted by NHS (National Health Service) England's Code4Health programme which seeks to foster open source in the NHS in England.
SuiteCRM comprises the last release of the SugarCRM Community Edition, plus the following additional modules:
- PDF Templates
- Google Maps
- Teams Security
- Responsive Theme
- Outlook plugin
In addition to the new modules, extensive bug fixes and many enhancements to the core functionality have been made. There have been over fifty updates since the original project was released. A six-month release cycle is maintained with bug fix and security releases being made available between major releases.
A Bug Tracker is maintained at Github.
The SuiteCRM project has stated that every line of code released by the project is and will always be open source. SuiteCRM project is intended to be an enterprise-class open source alternative to proprietary alternatives.
A project Roadmap is available that details planned enhancements.
An active public support forum with more than 85,000 members is available for free support and is regularly monitored and updated by the Project team at SalesAgility the official maintainer of SuiteCRM.
A directory of extensions is available where both free and paid-for enhancements are available.
Project documentation is available here for developers, administrators and users.
A detailed installation process for installing SuiteCRM on windows can be found on Step by Step SuiteCRM Installation Steps.
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- "salesagility/suitecrm: Release v7.11.3". suitecrm.com. March 28, 2019. Retrieved March 28, 2019.
- "SugarCRM in the Next 10 Years - SugarCRM Community".
- Davis, Ewan. "Code 4 Health Website".
- "SuiteCRM Documentation".
- "Press release".
- Lorimer, Matt. "SuiteCRM Roadmap".
- "SuiteCRM -– CRM for the world -: Category Index".
- "SuiteCRM Store - SuiteCRM Module, Themes, and Integrations".