Sodexo (formerly Sodexho Alliance) is a French food services and facilities management company headquartered in the Paris suburb of Issy-les-Moulineaux.[4] It is one of the world's largest multinational corporations, with 428,237 employees as of 2019[5] and a presence in 80 countries.

Sodexo S.A.
Formerly
Société d'Exploitation Hotelière
Société Anonyme
Traded asEuronextSW
CAC 40 Component
ISINFR0000121220 Edit this on Wikidata
IndustryConglomerate
Founded1966; 54 years ago (1966)
in Marseilles, France
FounderPierre Bellon
Headquarters,
France
Area served
Worldwide
Key people
Pierre Bellon (Chairman), Denis Machuel (CEO)
ServicesFoodservice, facility management, service vouchers
Revenue22.0 billion (2019)[1]
€853 million (2011)[2]
€945 million (2011)[2]
Total assets€17.71 billion (2019)[3]
Total equity€2.535 billion (2011)[2]
Number of employees
470,000 (2019)[1]
SubsidiariesSodexo Justice Services
Websitesodexo.com

For fiscal year 2020 (ending August 2019) revenues reached €22.0 billion,[6] with a market capitalization of €15.8 billion. Its revenues by region are 47% from North America, 38% from Europe, and 15% from other areas.[1]

Sodexo serves many sectors, including private corporations, government agencies, schools from preschool through university (including seminaries and trade schools), hospitals and clinics, assisted-living facilities, military bases, and prisons. As of 2016 subsidiary Sodexo Justice Services operated support services in 122 prisons in eight countries, including 42 in the Netherlands, 34 in France, and others in Belgium, Italy, Spain, and Chile, as well as directly running 5 prisons in the UK.[7][8]

HistoryEdit

The company was launched in 1966 by Pierre Bellon (Chairman) in Marseille, France, initially serving company restaurants, schools and hospitals under the name Société d'Exploitation Hotelière (English: Hotel Services Corporation). Today Sodexo is on the Fortune Global 500 list[9] and the second largest employer among all French multi-national corporations.[citation needed]

Throughout the 1970s, the company expanded in France and internationally; first in Belgium, then Africa, and finally the Middle East.[citation needed] After an initial public offering on the Paris Bourse in 1983, the firm continued its expansion into North America, South America, Japan, South Africa and Russia.[citation needed]

In 1997 Société d'Exploitation Hotelière's holding company changed its name to Sodexho,[10] and joined forces with Universal Ogden Services, the leading remote-site service provider in the U.S.[10]

In 1998, Sodexho merged with Marriott Management Services, at the time one of the largest food services companies in North America. Included in the merger was a name change to Sodexho Marriott Services.[clarification needed] The merger helped the company become one of the largest food services providers in the United States.[10] In June 2001, Sodexho acquired complete control of Sodexho Marriott Services.[11]

In 2002, Sodexho was listed on the New York Stock Exchange, but the company withdrew its listing in 2007.[12] As of 2017, the company is listed on Euronext Paris under the symbol SW[13] and trades stocks over-the-counter under the symbols SDXOF[14] and SDXAY.[15]

In 2005, Michel Landel was appointed Chief Executive Officer, succeeding Pierre Bellon, who continues as Chairman of the Board of Directors.

In the summer of 2006, the company made headlines for concluding a deal with retired NBA Hall of Famer and entrepreneur, Magic Johnson and Magic Food Provisions, a subsidiary of Magic Johnson Enterprises. The initiative includes a marketing agreement and the formation of SodexhoMAGIC, LLC, a new joint venture that is 51 percent owned by Johnson.[16]

In 2007, Sodexho launched its catering arm in United Kingdom schools, using the brand name "For you...".[citation needed]

In August 2009, Sodexo acquired the in-home care services company, Comfort Keepers.[17][18] Comfort Keepers provides non-medical, in-home care for adults and seniors. It is an international franchise system with locally owned and operated franchise offices, and is headquartered in Dayton, Ohio. The company was launched in 1998.[19] Comfort Keepers franchises are located throughout the United States, Canada, Australia, France, Ireland, Portugal, Singapore, and the United Kingdom. As of June 2016, Comfort Keepers had 500 franchisees running 750 offices in the United States and internationally.[20] Comfort Keepers was named by INC. Magazine as one of the fastest-growing franchise systems in the United States in 2007.[21] In 2016, Comfort Keepers was ranked number seven by Forbes as a "Top Franchise to Buy" in the lowest investment category.[22]

The DiversityInc Top 50 Companies for Diversity is the leading assessment of diversity management in the US economy and globally. In 2010, Sodexo ranked number one. According to the report,[23] Sodexo "has led every other company in its ability to implement measure and assess strong internal diversity initiatives".

In 2010, Sodexo entered into two new partnerships: the first one with United Coffee, who will supply Sodexo with machines as well as fair-trade certified coffees; the other one with Numi, from which Sodexo has selected 100% organic teas.[citation needed]

In 2011, Sodexo entered an eight-year contract with the US government, by which the company committed itself to provide food services to 51 United States Marine Corps mess halls.[24]

In January 2016, Lorna C. Donatone was appointed head of Sodexo's North American business operations and CEO of its school operations worldwide.[25]

In a 2018 shareholders meeting, Denis Machuel replaced Michel Landel as CEO.[26]

Food services and facilities managementEdit

 
Crossroads Cafe at LaBelle High School, operated by Sodexo.[27] Sodexo typically sets up various stations offering different foods in its cafeterias, as can be seen in the photo.[28]

Sodexo offerings range from food service operations including staff restaurants, catering, executive dining, vending, and meal delivery, to integrated facilities management services that include both soft services (reception, concierge, cleaning, pantry, laundry, groundskeeping, waste management, vendor management, etc.) and hard services (HVAC system, electrical systems including substations up to 220kV, energy efficiency & sustainability services, plumbing/water treatment plant/sewage treatment plant operation, annual equipment operation & maintenance contracts, project management, etc.).

Service vouchers and cardsEdit

One of the top-two companies worldwide in this sector,[citation needed] Sodexo provides companies and public authorities with meal passes, restaurant vouchers, mobility passes, leisure passes, book cards, and training vouchers. In China and the US, it operates a stored-value card system in cooperation with multiple restaurants. Freedompay is used to power some of these deployments [29]

Name changeEdit

The company changed its official name from Sodexho Alliance to simply Sodexo after a shareholder vote at the company's annual general meeting on 22 January 2008.[30] The reason for removing the letter 'h' from Sodexho, cited in the group's 2007 annual report, is that "in certain languages an 'x' followed by an 'h' is difficult to pronounce". The company's corporate website also states that it draws emphasis away from the hotel services industry they were once associated with, as they now focus on many other directions. The Sod part of the name remains unchanged. The logo of the company was also changed, dropping the five stars to a single star. The bar of the letter 'x' is also now curved, like a smile, supposedly suggestive of the company's claimed desire to constantly seek and increase the satisfaction of their clients.[30]

ControversyEdit

In 2009, the Service Employees International Union (SEIU) launched a United States nationwide campaign[31] against Sodexo with the stated objective of improving wage and job standards. In 2010, the SEIU recruited students at many U.S. colleges to support strikes and demonstrations in protest of Sodexo's alleged unfair labor practices including anti-union behavior and paying low wages.[32][33] Although one series of strikes at the University of Pittsburgh led to the negotiation of higher wages and lower cost health insurance plans for the cafeteria workers,[34][35][36] none of the Sodexo accounts targeted by the SEIU have unionized or requested an election vote. According to a statement from Sodexo, the SEIU engaged in a smear campaign in an effort to drive out rival labor unions that have traditionally operated in the foodservice industry as well as for general publicity.[37]

Sodexo filed a lawsuit in March 2011 under the Racketeer Influenced and Corrupt Organizations Act accusing the SEIU of "engaging in illegal tactics in its effort to unionize workers".[38] During the trial, it was revealed that the SEIU had written and distributed a manual to its staff detailing how "outside pressure can involve jeopardizing relationships between the employer and lenders, investors, stockholders, customers, clients, patients, tenants, politicians, or others on whom the employer depends for funds." Tactics recommended include references to blackmail, extortion, accusations of racism and sexism, and targeting the homes and neighborhoods of business leaders for demonstrations.[39] Following the court discovery of this document, the SEIU agreed to terminate their public campaign focused on Sodexo and the charges against SEIU were dropped.[40]

In May 2011, 27 University of Washington students were arrested during a sit-in at the university's administrative offices for protesting the university's concessions contract with Sodexo.[41] Later that same month, another 13 students were arrested under similar circumstances.[42]

In April 2012, a Sodexo regional manager disrupted a student protest at the State University of New York at New Paltz by tearing up protesters' signs.[43] Students there had organized a protest to highlight what they saw as the company's unethical treatment of workers and its lack of response to issues of sustainability.[44]

On 22 February 2013, all of the frozen beef products used by Sodexo in the UK were withdrawn following the discovery of horse DNA in a sample.[45] The company supplies 2,300 institutions, including schools, senior citizen homes, prisons and branches of the armed forces within the UK.[45]

In August 2013, Sodexo Justice Services was criticised in an official report for subjecting a female prisoner to "cruel, inhumane and degrading treatment", which "appears to amount to torture" at HMP Bronzefield in Ashford, Surrey, UK. The woman was kept segregated from other prisoners in an "unkempt and squalid" prison cell for more than five years.[46]

In March 2016 complaints by British Military personnel about the poor quality of the food served on military bases under the "Pay As You Dine" (PAYD) contract were reported in the national media following a social media campaign and parliamentary petition by serving and retired service personnel.[47] Although this was denied by the company citing a lack of verifiable evidence, multiple reports emerged on social media of complaints submitted by service personnel being destroyed or removed in military dining facilities and Sodexo staff refusing to replace poor quality food.

In February 2019, Sodexo was criticized by the United Kingdom Ministry of Justice for failing to prevent repeated and systemic breaches of the human rights of inmates at the Sodexo-operated HMP Peterborough. This stemmed from a series of illegal strip-searches of prisoners at the jail in 2017, including one inmate who was menstruating and another who was transitioning from female to male. Justice Julian Knowles described the illegal procedures as "humiliating and embarrassing." [48]

HMP Bronzefield in Surrey, operated by Sodexo Justice Services, were investigated by police after allowing a woman to give birth alone in her cell with any kind of medical support. The baby was found dead in the early hours of 27 September 2019.[49]

In December 2019, a dispute between the UNITE HERE Local 11 union and the Sodexo operation at Loyola Marymount University threatened to derail a planned Democratic Party presidential candidate debate at the university. The union alleged mistreatment of food service workers.[50]

See alsoEdit

ReferencesEdit

  1. ^ a b "Press Release Fiscal 2020 Q1 Revenue" (PDF). Sodexo. Retrieved 15 February 2020.
  2. ^ a b c "Annual Report 2010" (PDF). Sodexo. Archived from the original (PDF) on 23 July 2011. Retrieved 4 May 2011.
  3. ^ "Financial Report First-Half Fiscal 2019" (PDF). Sodexo. Retrieved 15 February 2020.
  4. ^ "Contact Us Archived 16 July 2011 at the Wayback Machine." Sodexo. Retrieved 1 June 2010.
  5. ^ "Sodexo: number of employees 2019". Statista. Retrieved 23 April 2020.
  6. ^ OBeirne, Sarah (8 November 2019). "Sodexo reports growth in revenue". FMJ. Retrieved 23 April 2020.
  7. ^ Oceguera, Elisa; Sager, Maggie (8 June 2016). "The Prison Industry on Your Campus". Medium.com. Retrieved 12 February 2017.
  8. ^ "Our Justice Clients". Sodexo Justice Services. Retrieved 12 February 2017.
  9. ^ "Global 500 : 437. Sodexo". CNN. Retrieved 12 April 2010.
  10. ^ a b c "Sodexo History Milestones". Retrieved 12 March 2008.
  11. ^ "Sodexho Marriott Services sold to French parent for $1.1B". www.bizjournals.com. Retrieved 24 December 2019.
  12. ^ "Sodexho Alliance Notifies the New York Stock Exchange of Its Intent to Delist Its American Depositary Receipts from the New York Stock Exchange and to Deregister under the U.S. Securities Laws". Paris, France: Business Wire. 25 June 2007. Retrieved 26 October 2017.
  13. ^ "SODEXO". Euronext. Retrieved 26 October 2017.
  14. ^ "SDXOF: OTC Pink - Current Information". E-Trade. Retrieved 26 October 2017.
  15. ^ "SDXAY: OTC Pink - Current Information". E-Trade. Retrieved 26 October 2017.
  16. ^ "Magic Johnson Forms Deal With Food Service Vendor Sodexho". Fox News. 7 December 2011.
  17. ^ Debouté, Alexandre (20 August 2009). "Sodexo s'ouvre le marché des seniors américains". Le Figaro (in French). Retrieved 30 July 2016.
  18. ^ "Sodexo Acquires In-Home Senior Services Provider". Food Management. 31 May 2016.
  19. ^ Franchise Times. 14. Restaurant Finance Corporation. 2008. p. 616.
  20. ^ Myler, Larry (2 June 2016). "The Aging of America Will Create a $279B Opportunity by 2020". Forbes. Retrieved 30 July 2016.
  21. ^ "Inc. 5000 2007: The Full List". Inc.com. Retrieved 12 July 2016.
  22. ^ "America's Best and Worst Franchises to Buy". Forbes. Retrieved 18 July 2016.
  23. ^ "Sodexo No. 1 on the 2010 DiversityInc Top 50 Companies for Diversity®". PRWeb. 12 March 2010. Retrieved 16 September 2015.
  24. ^ "Our History". sodexousa.com. 1 January 2011. Retrieved 1 January 2015.
  25. ^ "Lorna C. Donatone to Lead Sodexo's Business in North America and its Schools Operations Globally". PR Newswire. 19 January 2016. Retrieved 19 June 2020.
  26. ^ "Sodexo: Annual Shareholders' Meeting of January 23, 2018" (PDF).
  27. ^ "Hendry High Schools Menu" (PDF). Sodexo. Retrieved 4 July 2018.
  28. ^ Lacey, Kylie (22 April 2014). "The Business Of: Food Services". District Administration. Professional Media Group. Retrieved 18 November 2016.
  29. ^ "Sodexho Links With Freedompay". Connection.ebscohost.com. Retrieved 16 September 2015.
  30. ^ a b "Sodexho becomes Sodexo, the reference brand in Quality of Life services" (Press release). Sodexo. 23 January 2008. Archived from the original on 4 July 2008. Retrieved 23 January 2008.
  31. ^ "SEIU to hit Sodexo at mayors' conference". Politico.
  32. ^ Bush, Bill (15 April 2010). "Ohio State protest ends with 20-25 arrests". The Columbus Dispatch. Archived from the original on 18 April 2010. Retrieved 19 August 2010.
  33. ^ Brown, Ben (15 April 2010). "25 protestors arrested for blocking High Street". The Lantern. Archived from the original on 18 June 2010. Retrieved 19 August 2010.
  34. ^ "200 Sodexo Cafeteria Workers at the UPitt Walk Off to Protest Intimidation & Unaffordable Health Care". NY daily news. 27 April 2010. Archived from the original on 26 September 2010. Retrieved 27 April 2010.
  35. ^ "Union says Pitt cafeteria workers have 3-year deal". BusinessWeek. 18 August 2010. Retrieved 18 August 2010.
  36. ^ "Pitt cafeteria workers approve contract". Pittsburgh Post Gazette. 18 August 2010. Archived from the original on 25 October 2012. Retrieved 19 August 2010.
  37. ^ "Sodexo Response to SEIU Activity". Sodexo. 21 October 2010. Retrieved 3 February 2011.
  38. ^ Pelofsky, Jeremy (17 March 2011). "Sodexo sues SEIU over tactics to unionize workers". Reuters.
  39. ^ Sodexo, Inc. v. Service Employees International Union et. al. (Docket Report), No. 1:11-cv-00276, E.D.V.A., 17 March 2011, retrieved 24 July 2017 – via Recap
  40. ^ "SEIU and Sodexo Reach Amicable Settlement". 15 September 2011. Archived from the original on 11 March 2013.
  41. ^ Wong, Brittany (11 May 2011). "25 UW students arrested in sit-in over vendor". Seattle Times. Archived from the original on 14 May 2011. Retrieved 13 May 2011.
  42. ^ Schweppe, Sarah. "We're not going away". The Daily of the University of Washington. Archived from the original on 9 July 2012.
  43. ^ "SUNY New Paltz students protest about food service". Dailyfreeman.com. Retrieved 16 September 2015.
  44. ^ Kindlon, Ben (19 April 2012). "Students Raise Concerns About Sodexo". Oracle.newpaltz.edu. Retrieved 16 September 2015.
  45. ^ a b Meikle, James (22 February 2013). "Horsemeat scandal: schools caterer suspends all frozen beef products". The Guardian. Retrieved 23 February 2013.
  46. ^ Saul, Heather (21 August 2013). "'Cruel, inhumane and degrading': Female prisoner kept segregated in 'squalid' cell for five years". The Independent (UK). Retrieved 21 August 2013.
  47. ^ "Squaddies share pictures on Facebook of rancid food they are served". Mail Online. Retrieved 22 March 2016.
  48. ^ https://www.bbc.co.uk/news/uk-england-cambridgeshire-47334760
  49. ^ https://www.theguardian.com/society/2019/oct/04/baby-dies-in-uk-prison-after-inmate-gives-birth-alone-in-cell
  50. ^ "Democrats Warren, Biden and other Democrats threaten to boycott debate amid labor feud".

NotesEdit

  • ^ These numbers were calculated based upon the revenues by region in four main revenue categories (On-site Services, Business & Administrations, Education, Healthcare & Seniors).

External linksEdit