Digital transformation

Digital transformation is the process of adoption and implementation of digital technology[1][2][3] by an organization in order to create new or modify existing products, services and operations by the means of translating business processes into a digital format.

The goal for its implementation is to increase value through innovation,[4][5] invention, improved customer experience and efficiency.[1] Focussing on efficiency and costs, the Chartered Institute of Procurement & Supply (CIPS) defines digitalisation as

the practice of redefining models, functions, operations, processes and activities by leveraging technological advancements to build an efficient digital business environment – one where gains (operational and financial) are maximised, and costs and risks are minimised.[6]

CIPS has also observed that "digital capability" can be used to support supply chain transparency and remote working.[6]

However, since there are no comprehensive data sets on the digital transformation at the macro level, the overall effect of digital transformation is still too early to comment.[7]

History edit

Digitization is the process of converting analog information into digital form using an analog-to-digital converter, such as in an image scanner or for digital audio recordings. As usage of the internet has increased since the 1990s, the usage of digitization has also increased. Digital transformation, however, is broader than just the digitization of existing processes. Digital transformation entails considering how products, processes and organizations can be changed through the use of new digital technologies.[8][9] A 2019 review proposes a definition of digital transformation as "a process that aims to improve an entity by triggering significant changes to its properties through combinations of information, computing, communication, and connectivity technologies".[2] Digital transformation can be seen as a socio-technical programme.[10][11]

Adopting digital technology can bring benefits to a business,[12][13] however, some company cultures can struggle with the changes required by digital transformation.[14]

A 2015 report stated that maturing digital companies were using cloud hosting, social media, mobile devices and data analytics, while other companies were using individual technologies for specific problems.[15] By 2017, one study found that less than 40% of industries had become digitized (although usage was high in the media, retail and technology industries).[16]

As of 2020, 37% of European companies and 27% of American companies had not embraced digital technology.[17][18] Over the period of 2017-2020, 70% of European municipalities have increased their spending on digital technologies.[17][19] By 2019, the Chartered Institute of Procurement & Supply found in a survey of 700 managers, representing over 20 different industries and 55 different countries, that over 90% of the businesses represented had adopted at least one new form of information technology, and 90% stated that their digitalisation strategies aimed to secure decreased operational costs and increased efficiency.[20]

In a 2021 survey, 55% of European companies stated the COVID-19 pandemic has increased the demand for digital technology, and 46% of companies reported that they have grown more digital.[21] Half of these companies anticipate an increase in the usage of digital technologies in the future, with a greater proportion being companies that have previously used digital technology.[22][23] A lack of digital infrastructure was viewed as a key barrier to investment by 16% of EU businesses, compared to 5% in the US.[17]

In a survey conducted in 2021, 89% of African banks polled claimed that the pandemic had hastened the digital transformation of their internal operations.[24]

In 2022, 53% of businesses in the EU reported taking action or making investments in becoming more digital.[25][26][27] 71% of companies in the US reported using at least one advanced digital technology, similar to the average usage of 69% across EU organizations.[25][28][29]

See also edit

References edit

  1. ^ a b Mirzagayeva, Shamiya; Aslanov, Heydar (2022-12-15). "The digitalization process: what has it led to, and what can we expect in the future?" (PDF). Metafizika. 5 (4): 10–21. eISSN 2617-751X. ISSN 2616-6879. OCLC 1117709579. Archived from the original (PDF) on 2022-11-12. Retrieved 2022-10-14.
  2. ^ a b Vial, Gregory (2019). "Understanding digital transformation: A review and a research agenda". The Journal of Strategic Information Systems. 28 (2): 118–144. doi:10.1016/j.jsis.2019.01.003. S2CID 115202292.
  3. ^ Warner, Karl S. R.; Wäger, Maximilian (2019-06-01). "Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal". Long Range Planning. 52 (3): 326–349. doi:10.1016/j.lrp.2018.12.001. ISSN 0024-6301. S2CID 158197061.
  4. ^ Schmarzo, Bill (31 May 2017). "What is Digital Transformation?". Archived from the original on 2019-11-30. Retrieved 9 July 2021.
  5. ^ Wren, Hannah (1 December 2020). "What is digital transformation? Definition, Examples, Main Areas". Archived from the original on 2020-12-02. Retrieved 9 October 2021.
  6. ^ a b Chartered Institute of Procurement & Supply, Digitalisation in procurement and supply 2020, accessed 13 August 2023
  7. ^ Kretschmer, Tobias; Khashabi, Pooyan (August 2020). "Digital Transformation and Organization Design: An Integrated Approach". California Management Review. 62 (4): 86–104. doi:10.1177/0008125620940296. ISSN 0008-1256. S2CID 221042306.
  8. ^ Matt, Christian; Hess, Thomas; Benlian, Alexander (2015). "Digital Transformation Strategies". Business & Information Systems Engineering. 57 (5): 339–343. doi:10.1007/s12599-015-0401-5. S2CID 30892786.
  9. ^ Hess T, Matt C, Benlian A, Wiesböck F. Options for Formulating a Digital Transformation Strategy. MIS Quarterly Executive. 2016;15(2):123-139.
  10. ^ Hartl, Eva and Hess, Thomas, (2019). "IT PROJECTS IN DIGITAL TRANSFORMATION: A SOCIO-TECHNICAL JOURNEY TOWARDS TECHNOCHANGE". In Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8–14, 2019. ISBN 978-1-7336325-0-8 Research Papers. https://aisel.aisnet.org/ecis2019_rp/162
  11. ^ Butt, Aurangzeab; Imran, Faisal; Kantola, Jussi; Helo, Petri (2021). "Cultural Preparation for Digital Transformation of Industrial Organizations: A Multi-case Exploration of Socio-technical Systems". Advances in Physical, Social & Occupational Ergonomics. Lecture Notes in Networks and Systems. Vol. 273. pp. 457–463. doi:10.1007/978-3-030-80713-9_58. ISBN 978-3-030-80712-2. S2CID 237298363.
  12. ^ Aleksej Heinze; Marie Griffiths; Alex Fenton; Gordon Fletcher (2018). "Knowledge exchange partnership leads to digital transformation at Hydro-X Water Treatment, Ltd". Global Business and Organizational Excellence. 37 (4): 6–13. doi:10.1002/JOE.21859. ISSN 1932-2054. Wikidata Q56622208.
  13. ^ Westerman, George; et al. (2014). Leading Digital: Turning technology into business transformation. Harvard Business Press. ISBN 9781625272478.
  14. ^ McConnell, Jane (28 August 2015). "The Company Cultures That Help (or Hinder) Digital Transformation". Harvard Business Review. Retrieved 12 January 2017.
  15. ^ Kane, Gerald; et al. (14 July 2015). "Strategy, not Technology, Drives Digital Transformation". MIT Sloan Management Review. Archived from the original on 2015-07-17. Retrieved 9 October 2021.
  16. ^ Bughin, Jacques; et al. (9 February 2017). "The case for digital reinvention". McKinsey Digital. Archived from the original on 2017-02-09. Retrieved 9 October 2021.
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  18. ^ "Unlocking Private Investment in Climate Adaptation and Resilience". World Bank. March 4, 2021. Retrieved 2021-11-15.
  19. ^ "Smart Cities and Inclusive Growth" (PDF). OECD. Archived (PDF) from the original on 2020-05-30.
  20. ^ Galea-Pace, S. (17 May 2020). "CIPS: Digitalisation in Procurement and Supply 2019". Supply Chain Digital. Retrieved 13 August 2023.
  21. ^ EIB Investment Report 2021/2022: Recovery as a springboard for change. European Investment Bank. 2022-01-12. ISBN 978-92-861-5155-2.
  22. ^ "EIB Investment Report 2020-2021". European Investment Bank. Retrieved 2021-11-15.
  23. ^ "EIB Corporate Digitalisation Index 2020/2021: Most EU countries are trailing the United States in digitalisation". European Investment Bank. 21 July 2021. Retrieved 2021-11-23.
  24. ^ Finance in Africa: for green, smart and inclusive private sector development. European Investment Bank. 2021-11-18. ISBN 978-92-861-5063-0.
  25. ^ a b EIB Investment Survey 2022 - EU overview. European Investment Bank. 2022-11-08. p. 14. ISBN 978-92-861-5397-6.
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  29. ^ PricewaterhouseCoopers. "Business needs a tighter strategy for remote work". PwC. Retrieved 2022-11-28.