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BigFix Inc

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BigFix, Inc., was an American company focusing on managing networked desktop, mobile, and server computers. From its origins as a personal computer self-help application, the company’s products expanded to on-demand endpoint management services that include asset inventory/discovery, security vulnerability detection and remediation, software distribution, information technology compliance reporting, patch management, software license management, security policy enforcement, and endpoint device power consumption management.[1] Founded in 1997, BigFix, Inc. was headquartered in Emeryville, California.

BigFix, Inc.
IndustryEnterprise IT, IT management, security configuration management
PC lifecycle management, networked computing device management, IT compliance reporting
HeadquartersEmeryville, CA, United States
Key people
Dave Robbins President and CEO
ProductsBigFix service delivery platform, BigFix on-demand Solution Packs and modules for security threat suppression (BigFix Endpoint Protection), security configuration management (BigFix Security Configuration and Vulnerability Management), and systems management (BigFix Systems Lifecycle Management)
Number of employees

On July 1, 2010, IBM announced it would acquire BigFix for an undisclosed amount.[2] According to Bloomberg, IBM paid approximately $400 million in the deal, which closed on July 20, 2010.[3] In 2011, IBM changed the name of the BigFix product to IBM Tivoli Endpoint Manager (TEM), but then shortened the name to IBM Endpoint Manager (IEM) in 2013. IBM changed the name back to IBM BigFix on July 7, 2015.[4] IBM has announced plans to sell the BigFix product line to HCL Technologies.[5]



BigFix, Inc., was founded by David Hindawi[6] and David Donoho[7] in April, 1997 in Emeryville, California.[8] The company’s initial product was a user self-service system management application that was marketed to OEM PC manufacturers.

In 2002, the company developed BigFix software for company-wide networked desktop, mobile and server computer management.[9] This shifted the focus of the company from consumer to enterprise markets. Initial uses centered on security patch management, which was identified as a significant pain point at that time for enterprise IT departments.

In 2007, BigFix expanded to specific management areas: security threat suppression (BigFix Endpoint Protection), enterprise security configuration management (BigFix Security Configuration and Vulnerability Management) and enterprise systems management (BigFix Systems Lifecycle Management).[10]

In 2009, BigFix entered an exclusive partnership with Trend Micro.[11]

Markets included: banking, financial services, manufacturing, government, education, and healthcare. Customers included: Pitney Bowes,[12] Stanford University,[13] SunTrust Bank,[14] Miami-Dade County Public Schools,[15] and the US Department of Energy.[16]

On July 20, 2010, IBM acquired BigFix, Inc.[17] for approximately $400 million, and integrated the BigFix product into its Tivoli Software portfolio under the new name IBM Tivoli Endpoint Manager(TEM). On March 5, 2013, IBM Tivoli Endpoint Manager was renamed by IBM once again and became IBM Endpoint Manager (IEM).[18]

On July 7, 2015, IBM changed the name of IBM Endpoint Manager back to IBM BigFix.[19]

On December 7, 2018, HCL Technologies announced the acquisition of IBM BigFix [20]

Early marketingEdit

  • Deloitte’s Silicon Valley Technology Fast 50 in 2007 and 2008[21]
  • CIO 100 2008 award on behalf of Miami-Dade County Public Schools
  • InfoWorld 100 2008 on behalf of Miami-Dade County Public Schools
  • Computerworld Green IT Best Practices 2008 Award on behalf of Miami-Dade County Public Schools; ROI category
  • Logo Design Love 2008 reporting on the logo similarities with Stadt Bruhl, Beats [22]



Components of the software include the BigFix Agent, BigFix Server and Console, BigFix Fixlet messages and BigFix Relays. It is promoted for delivery of security and system management services to networked desktop, laptop/notebook and server computers. By assigning responsibility for reporting and management actions on endpoints themselves, the BigFix Platform enables visibility and management of IT infrastructures ranging from hundreds to hundreds of thousands of desktop, mobile and server computers.

The BigFix Agent resides on managed devices and acts as a policy engine capable of delivering multiple management services. A single BigFix Agent can execute management services that range from real-time client status reporting, to patch and software distribution, to security policy enforcement.[23]

The BigFix Agent also automatically notifies the server and console of changes in managed device configuration, providing a real-time view of device status. In addition to a standard array of management services available from BigFix, Inc., customers and developers can create custom policies and services using a published BigFix authoring language. The BigFix Agent runs on Microsoft Windows operating system since Windows 95, Unix, Linux and Mac OS client systems.

The BigFix Server is a software-based package that provides a control center and repository for managed system configuration data, software updates and patches, and other management information. The BigFix Console, which runs from the BigFix Server, provides an operations control center for BigFix administrators that includes graphical displays of device, group, and enterprise-wide device status and dashboards for executing management actions through the BigFix infrastructure. The console also includes reporting functions and templates that enable graphical and tabular views on infrastructure status.

BigFix Fixlet messages are instructions to the BigFix Agent to perform a management or reporting action. Fixlet messages can be programmed to target specific groups of devices to perform management actions. As noted above, users have the option of writing custom Fixlet messages in addition to those supplied by BigFix as standard product offerings.

BigFix Relays act as concentration points for Fixlet messages on network infrastructures. Relays are a software module that execute as a shared service on non-dedicated hardware. Relays help reduce network bandwidth requirements for distribution of BigFix Fixlets and content such as software, patches, updates, and other information. Relays also offer a fail-over mechanism to keep BigFix-managed clients in touch with the BigFix console should “normal” communications channels go dark or become overloaded with other traffic.

The largest BigFix production installation consists of 550,000+ endpoints, and the product has been successfully deployed in environments ranging from 100s to 100,000s of managed devices. BigFix solutions also require very little in the way of dedicated management infrastructure, with one physical server required to manage up to 100,000+ endpoints.

Products and servicesEdit

BigFix products consist of the BigFix service delivery platform and various bundled combinations of on-demand BigFix Policy Modules and Extensions delivered as BigFix Solution Packs.[24]

BigFix Solution Packs target specific solution areas — security threat suppression (BigFix Endpoint Protection), security configuration management (BigFix Security Configuration and Vulnerability Management) and systems management (BigFix Systems Lifecycle Management).

BigFix Policy Modules and Extensions enable specific security and system management services for delivery via the BigFix Platform. Solution Packs integrate collections of thematically-linked Policy Content modules, but customers can also license individual modules to add capabilities to a BigFix Solution Pack, or create completely customer-specific solutions.

BigFix services include training with courses a custom authoring language. The company also offers installation, implementation, custom message content authoring services as well as ongoing user support.

See alsoEdit


  1. ^ Patrick Hoge (November 23, 2008). "BigFix helps companies cut their juice use". San Francisco Business Times. Retrieved May 7, 2017.
  2. ^ "IBM to Acquire BigFix to Advance Smarter Data Centers". July 1, 2010.
  3. ^ Hoffmann, Katie. "IBM to Buy BigFix for About $400 Million to Add Security Software Products". Bloomberg. Retrieved 19 March 2014.
  4. ^
  5. ^ Kovar, Joseph F. "IBM Selling Big Part Of Its Software Portfolio To India's HCL In $1.8 Billion Deal". CRN. Retrieved 2018-12-07.
  6. ^
  7. ^ "Personal Profile of Dr. David Leigh Donoho". Mathematical Sciences Research Institute web site. Retrieved May 7, 2017.
  8. ^ "Form D: Notice of Sale of Securities" (PDF). US SEC. October 16, 2002. Retrieved May 7, 2017.
  9. ^ "BigFix, Inc. Launches BigFix Enterprise Suite Proactive Technology That Eliminates Security Vulnerabilities Across the Enterprise Network" (PDF) (Press release). BigFix, Inc. February 11, 2002.
  10. ^
  11. ^ "Trend Micro and BigFix Bring Highly Scalable, Integrated Endpoint Protection and Management to Very Large Enterprises" (Press release). Trend Micro, Inc. January 6, 2009.
  12. ^
  13. ^
  14. ^
  15. ^
  16. ^
  17. ^ "IBM Closes Acquisition of BigFix". July 20, 2010.
  18. ^ "IBM Endpoint Manager V9.0, built on BigFix technology, delivers enhanced capabilities and expanded platform support to provide comprehensive security and operations management solutions". Retrieved 2015-09-18.
  19. ^ "IBM Endpoint Manager products renamed IBM BigFix; new trade-up license options available". Retrieved 2015-09-18.
  20. ^
  21. ^ "2008 Silicon Valley Deloitte Technology Fast 50 Awards" (PDF). Retrieved 16 December 2008.[permanent dead link]
  22. ^
  23. ^ California Lawyer, McNichol, Tom October, 2008
  24. ^ Web Buyers Guide

Industry coverageEdit

External linksEdit