Amazon Locker

Amazon Locker is a self-service package delivery service of parcel lockers offered by online retailer Amazon.[1] Amazon customers can select any Locker location as their delivery address and retrieve their orders at that location by entering a unique pick-up code on the Locker touch screen.[2][3] However, certain third-party sellers on Amazon may not be able to ship to an Amazon Locker, due to their use of other shipping services such as FedEx or UPS that require a signature. There are several sizes, but when ordering, reports some parcels are too big to be delivered to a locker.

Amazon Locker
Areas served
Canada, France, Germany, Italy, United Kingdom, United States, Spain, Japan, Australia, Mexico, United Arab Emirates

The Amazon Locker program was launched in September 2011 in New York City, Seattle, and London.[4] As of June 2018, Lockers were available in over 2,800 locations in 70+ cities.[5]


An Amazon Locker with the door open

A customer orders a parcel from Amazon and has it delivered to a Locker location. Amazon's preferred carriers deliver to the locker, and the customer receives a digital pick-up code via email or text messaging. Once the unique pick-up code is entered into the locker's touch screen, the assigned door opens for package retrieval. Amazon customers have three days to collect their packages once they receive their pick-up code.[6]

Amazon customers can also return packages to select Amazon Lockers.[7] Amazon Lockers can sometimes be full and therefore not available when a delivery is attempted. In that case customers will have to wait an unspecified amount of time until space is available.

Locker locationsEdit

An Amazon Locker near a supermarket in Fano, Italy
An Amazon Locker near a student dormitory in Hof, Germany

Amazon partners with retail stores such as 7-Eleven[8] and Spar[9][10] to host Amazon Locker kiosks. Retailers receive a stipend from Amazon to host the kiosks. Staples and RadioShack joined the program briefly in 2012, only to withdraw the following year.[11][12]

7-Eleven has kiosks in 186 locations in the US as of 2015.[13]

In the United Kingdom, Amazon has a partnership with Co-op Food and Morrisons. Lockers are located within some Co-op and Morrisons stores.[14] Since 2012, libraries in West Sussex have also been operating Lockers.[15] Large retail centres often have Amazon Lockers, for example there are two in One New Change in London,[16] and there is one in Stratford Centre.[17] The largest Amazon Locker in the world and the busiest in the UK is called Ivory. It has 115 lockers and is located near the Rootes building at the University of Warwick.[18][19]

Amazon has also expanded the Locker program in Canada, France, Spain, Germany and Italy.[20][21][22]

In 2017, Amazon announced plans to launch Amazon Locker in select Whole Foods Market locations.[23]

Amazon HubEdit

An Amazon Hub at an apartment complex
An Amazon Hub outside a Premier Inn in Scarborough, North Yorkshire

Amazon Hub is a delivery locker for apartment lobbies. The delivery locker accepts packages from all carriers.[24] Amazon Hub was in beta from 2017[25] until June 2018, when Amazon announced that its Hub program would be available to all property management companies throughout the United States.[26]

As of 2020, Amazon was using "Amazon Hub Locker+" to refer to a staffed version of Amazon Lockers, which allowed for customers to pick up large packages, and for customers to return items without a box.[27]

See alsoEdit

  • Packstation, a comparable service offered by DHL Parcel Germany for parcels and oversize letters.


  1. ^ " Help: About Amazon Locker". Retrieved 2016-05-25.
  2. ^ "Amazon Offering Lockers For Secure Product Delivery". CBS San Francisco. August 7, 2012. Retrieved September 27, 2013.
  3. ^ "Amazon Locker Main Page". Amazon. Retrieved December 12, 2016.
  4. ^ "Pick up your Amazon deliveries on your tube commute". Retrieved 2016-05-25.
  5. ^ Holsenbeck, Kathie. "Everything you need to know about Amazon Locker". Retrieved June 5, 2019.
  6. ^ Skariachan, Dhanya (November 5, 2012). "Staples to have Amazon lockers in U.S. stores: spokeswoman". Reuters. Retrieved September 27, 2013.
  7. ^ "Return a Package at an Amazon Locker". December 5, 2014.
  8. ^ Chao, Loretta (2015-11-12). "7-Eleven Expands Locker Space, Hoping to Cash In on E-Commerce Wave". Wall Street Journal. ISSN 0099-9660. Retrieved 2016-05-25.
  9. ^ "Spar installs Amazon collection lockers | The Bookseller". Retrieved 2016-05-25.
  10. ^ "Spar installs Amazon lockers in nine stores as it ramps up multichannel". Retail Week. Retrieved 2016-05-25.
  11. ^ Wohlsen, Marcus (September 19, 2013). "Amazon's Delivery Lockers Booted From Staples, RadioShack". WIRED. Retrieved September 27, 2013.
  12. ^ Bachman, Justin (September 20, 2013). "Do Amazon's Lockers Help Retailers? Depends on What They Sell". Businessweek. Retrieved September 26, 2013.
  13. ^ Chao, Loretta (Nov 12, 2015). "7-Eleven Expands Locker Space, Hoping to Cash In on E-Commerce Wave". The Wall Street Journal. Retrieved Dec 12, 2015.
  14. ^ "Amazon partners with Co-op for collection lockers - The Bookseller".
  15. ^ "Amazon lockers in libraries - Case study - GOV.UK". Retrieved 2016-01-07.
  16. ^ "8 customer experience principles for 'Click and collect' storage lockers | Spotless". Spotless. 30 September 2014. Retrieved 2016-05-25.
  17. ^ "Amazon Lockers". Archived from the original on 2016-06-25. Retrieved 2016-05-25.
  18. ^ "The Boar". The Boar. 2016-01-18. Retrieved 2019-03-20.
  19. ^ "Amazon Lockers across campus | Warwick Retail". Retrieved 2022-09-01.
  20. ^ "Amazon tests Amazon Locker at Shell stations in Germany". Ecommerce News. 22 August 2016. Retrieved 23 September 2016.
  21. ^ "Amazon installs its Amazon lockers in France". Ecommerce News. 3 December 2015.
  22. ^ "Amazon opens 43 new pick up locations in northern Italy". telecompaper.
  23. ^ \Lutz, Ashley. "Amazon Prime members will get special discounts at Whole Foods". Business Insider. Retrieved 25 August 2017.
  24. ^ Bishop, Todd (31 July 2017). "Amazon's new 'Hub' delivery lockers will accept packages from any sender". GeekWire. Retrieved 25 August 2017.
  25. ^ Schlosser, Kurt (24 August 2017). "Amazon's new 'Hub' delivery locker system is already a hit in San Francisco apartment building". GeekWire. Retrieved 25 August 2017.
  26. ^ "Amazon Expands Locker Delivery Hub Nationwide". Pymnts. 20 June 2018. Retrieved 19 July 2018.
  27. ^ "Amazon pickup locations". Retrieved 2020-12-31.

External linksEdit