Amazon Locker is a self-service package delivery service offered by online retailer Amazon. Amazon customers can select any Locker location as their delivery address and retrieve their orders at that location by entering a unique pick-up code on the Locker touch screen. However, certain third-party sellers on Amazon may not be able to ship to an Amazon Locker, due to their use of other shipping services such as FedEx or UPS that require a signature. There are several sizes, but when ordering, amazon.com reports some parcels are too big to be delivered to a locker.
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A customer orders a parcel from Amazon and has it delivered to a Locker location. Amazon's preferred carriers deliver to the locker, and the customer receives a digital pick-up code via email or text messaging. Once the unique pick-up code is entered into the locker's touch screen, the assigned door opens for package retrieval. Amazon customers have three days to collect their packages once they receive their pick-up code.
Amazon customers can also return packages to select Amazon Lockers. Amazon Lockers can sometimes be full and therefore not available when a delivery is attempted. In that case customers will have to wait an unspecified amount of time until space is available.
Amazon partners with retail stores such as 7-Eleven and Spar to host Amazon Locker kiosks. Retailers receive a stipend from Amazon to host the kiosks. Staples and RadioShack joined the program briefly in 2012, only to withdraw the following year.
In the United Kingdom, Amazon has a partnership with Co-op Food and Morrisons. Lockers are located within some Co-op and Morrisons stores. Since 2012, libraries in West Sussex have also been operating Lockers. Large retail centres often have Amazon Lockers, for example there are two in One New Change in London, and there is one in Stratford Centre. The largest Amazon Locker in the world and the busiest in the UK is called Ivory. It has 115 lockers and is located near the Rootes building at the University of Warwick.
Amazon Hub is a delivery locker for apartment lobbies. The delivery locker accepts packages from all carriers. Amazon Hub was in beta from 2017 until June 2018, when Amazon announced that its Hub program would be available to all property management companies throughout the United States.
As of 2020, Amazon was using "Amazon Hub Locker+" to refer to a staffed version of Amazon Lockers, which allowed for customers to pick up large packages, and for customers to return items without a box.
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