NCSOFT

      NCSOFT Corporation
      ㈜엔씨소프트
      Type Public company
      Traded as KRX: 036570
      Industry Computer and video games
      Interactive entertainment
      Founded March 11, 1997
      Headquarters

      Seoul, South Korea[1]

      Subsidiary Companies

      Key people T.J. Kim, CEO
      Products
      Revenue IncreaseUS$ 686.6 million (2012)[2]
      Operating income Increase US$ 137.0 million (2012)[2]
      Net income Increase US$ 142.0 million (2012)[2]
      Total assets Increase US$ 1.2 billion (2012)[2]
      Total equity Increase US$ 922.9 million (2012)[2]
      Employees ~3,000
      Website http://www.ncsoft.net/
      T.J. Kim, the CEO of NCSOFT

      NCSOFT is a South Korea-based online, video and mobile game development company that has produced Lineage, City of Heroes, WildStar, Guild Wars and Aion.

      History

      NCSOFT was founded in March 1997 by T.J. Kim. In September 1998, NCSOFT launched its first game Lineage.

      In April 2001 the company created a US subsidiary under the name NC Interactive (based in Austin, Texas, and would later become NCsoft west.) after acquiring Destination Games, headed by Richard Garriott and Robert Garriott.[citation needed] In 2004, NCSOFT launched two MMORPGs, Lineage II and City of Heroes.[citation needed]

      The company formed NCSOFT Europe in July 2004 as a wholly owned subsidiary with its main office in Brighton, England. They brought City of Heroes to several European countries on February 4, 2005, and established Lineage II service for Europe as well.[citation needed]

      On April 28, 2005, the company launched Guild Wars, a MMORPG with no subscription model. Expansions followed: Guild Wars Factions, Guild Wars Nightfall and Guild Wars Eye of the North. On April 24, 2009, NCSOFT announced that Guild Wars had sold more than six million units.[3]

      On September 10, 2008, NCSOFT announced the formation of NCSOFT West, a subsidiary which manages NCSOFT's other western organizations, and established its headquarters for that subsidiary in Seattle, Washington.[4]

      On July 8, 2011, NCSOFT started talks with SK Telecom to acquire Ntreev Soft Co., Ltd.[5] The talks were expected to last less than a month, but it took seven for NCSOFT to complete the acquisition; purchasing 76% of Ntreev's stock for ₩108 billion (US$96.7 million) on February 15, 2012.[6]

      In 2011, NCSOFT purchased Hotdog Studio, a mobile game studio based in Seoul that produces phone and smartphone titles such as Dark Shrine.[7]

      On June, 2012, NCSOFT launched Blade & Soul, the next MMORPG after AION, in 2006. NCSOFT has shown the next MMORPG before 2 weeks in Project[M] name and released Blade & Soul in NCSOFT Media Day in Korea.

      In 2012 Nexon acquired a 14.7 percent interest in NCSOFT for $688 million.[8]

      In November, 2012, NCSOFT closed down City of Heroes, their best MMORPG.

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      Customer satisfaction

      NCSOFT and RightNow Technologies were both recognized in 2006 with the "Beagle Research 'Whiz Kids' Award for Innovative Embedded Customer Service Solution."[9] for NCSOFT's integration of RightNow's customer support software.

      Since August 2010, NCSOFT's North America publishing branch has been rated as "F" by the Better Business Bureau.[10] This rating is based on a number of factors, including its history of resolving customer complaints filed with BBB.[11]

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      Games

      Available

      Title Developer Genre Status
      Aion NCSOFT (Team Aion) MMO Active since 2009.
      Blade & Soul NCSOFT (Team Bloodlust) MMO Active since 2012.
      Guild Wars series ArenaNet MMO Active since 2005.
      Lineage series NCSOFT (Team L2Live) MMO Active since 1998.
      WildStar Carbine Studios MMO ETA unknown.
      Jan Ryu Mon NCSOFT Japan Mahjong Active.

      Game available from Ntreev Soft Co., Ltd.

      Title Developer Genre Status
      Trickster Ntreev Soft MMO Active since 2009.
      PangYa Ntreev Soft Sport Casual Active since 2004.
      The story of my horse and me, Alicia Ntreev Soft Sport Casual Active since 2010.

      End of Life / Closed

      Title Developer Genre Status
      Auto Assault NetDevil MMO Closed August 31, 2007.
      Dungeon Runners NCSOFT MMO Closed January 1, 2010.
      Dragonica (Korean Server) Gravity Corp. Casual MMO Closed July 13, 2011.
      Exteel NCSOFT (E&G Studios) TPS Closed September 1, 2010.
      Point Blank (Korean Server) Zepetto FPS Closed July 13, 2011.
      Tabula Rasa Destination Games MMO Closed February 28, 2009.
      City of Heroes Paragon Studios MMO Closed November 30, 2012.

      Titles not available in English

      Title Developer Genre Status
      Love Beat CrazyDiamond Dance game Korean and Thai release only.
      Murim Jekook Longtu Network Technology Strategy Korean release only.
      Punch Monster Next Play MMO Korean release only.

      In addition, NCSOFT is also the developer and maintainer of a variety of web-based board games in Asian markets.

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      Controversy

      Stolen source code

      On April 27, 2007, Seoul Metropolitan Police said that seven former employees of NCSOFT are suspected of selling the Lineage III source code to a major Japanese game company.[12] According to NCSOFT, the potential damages may exceed US$1 billion.[13]

      Worlds.com patent lawsuit

      Worlds.com CEO Thom Kidrin claimed the idea of a "scalable virtual world with thousands of users" is patented by his organization[14] and targeted NCSOFT for patent infringement in 2008,[15] in what he says will be the first of many lawsuits against MMO developers.[14] On April 23, 2010, the Worlds.com case settled, but the terms of the settlement were kept confidential.[citation needed] On July 22, 2010, Worlds.com requested the case be reopened.[citation needed]

      Richard Garriott termination

      Richard Garriott, lead developer of Tabula Rasa, sued NCSOFT for US$47 million in damages concerning his termination from the company. Garriott asserted in his suit that he was forced out of the company and was made to sell his 400,000 shares in NCSOFT's stock, losing him millions of dollars. In addition, he claimed that the company was guilty of fraud by forging his resignation announcement.[16] On July 30, 2010, a jury in a Texas federal court awarded him US$28 million in damages. NCSOFT appealed the ruling.[17] Garriott again prevailed on appeal and NCSOFT was required to pay an additional US$4 million, bringing the total damages awarded to Garriott to US$32 million.[18]

      Closure of Paragon Studios and City of Heroes

      On August 31, 2012, NCSOFT liquidated Paragon Studios and announced the closure of City of Heroes. Over 21,000 players signed an online petition contesting the shut-down[19] and many used social media to promote their criticisms.[20] Efforts still continue, including two projects currently under construction: "Heroes and Villains" and "The Phoenix Project".

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      References

      1. ^ "NCsoft's Global Network". NCsoft. Retrieved July 1, 2010. 
      2. ^ a b c d e "Ncsoft Corporation (036570:Korea Stock Exchange (Koscom))". businessweek.com. Retrieved 2013-05-02. 
      3. ^ "Guild Wars Announces Six Million Units Sold". 
      4. ^ http://www.plaync.com/us/news/2008/09/ncsoft_announce_31.html[dead link]
      5. ^ Weber, Rachel (July 8, 2011). "NCSoft in talks to acquire Ntreev Software". Gamesindustry International. Retrieved July 8, 2011. 
      6. ^ Caoili, Eric (February 17, 2012). "League of Legends and NCsoft's Ntreev acquisition, this week in Korean news". Gamasutra. Retrieved February 17, 2012. 
      7. ^ Caoili, Eric (July 27, 2011). "NCSoft Purchases Seoul-Based Mobile Dev Hotdog Studio". Gamasutra. Retrieved July 27, 2011. 
      8. ^ Takahashi, Dean. "Korean game togetherness: Nexon acquires 14.7 percent of NCsoft for $688M". VentureBeat. 
      9. ^ http://web.archive.org/web/20110716191000/https://www.rightnow.com/crm-news-1357.php
      10. ^ "BBB: NCsoft Corporation". 
      11. ^ "BBB: What are BBB ratings?". 
      12. ^ http://www.wired.com/gamelife/2007/04/former_ncsoft_e/
      13. ^ "Chosun Ilbo article". April 26, 2007. [dead link]
      14. ^ a b "Worlds.com CEO: We're 'Absolutely' Going To Sue Second Life And World Of Warcraft". 
      15. ^ http://www.wired.com/gamelife/2008/12/ncsoft-faces-pa/
      16. ^ massively.joystiq.com/2009/05/06/richard-garriott-blasts-ncsoft-with-24-million-lawsuit/
      17. ^ Kim, Tong-hyung (July 30, 2010). "Garriott wins $28 mil. in NCsoft lawsuit". 
      18. ^ "Garriott wins appeal in NCsoft case". RICHARD GARRIOTT v. NCSOFT CORPORATION. Retrieved October 30, 2012. 
      19. ^ "Save CoH movement invites NCsoft execs to play, petition passes 20,000 signatures". joystiq.com. September 27, 2012. Retrieved November 10, 2012. 
      20. ^ "Affecting Change Through Social Networking and Virtual Capes". CNN.com iReport. September 11, 2012. Retrieved November 10, 2012. 
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      Last modified on 11 June 2013, at 06:34