Charlotte first arrived in Charnham in 2002, as a love interest for local publican Pete Callan, who she had met on holiday and began working for him in The Black Swan pub. Despite Pete not being the most popular person in Charnham, Charlotte defended him against many of his enemies.
For a while, Charlotte began acting very secretive. Claire Toomey, Pete's ex-wife decided to follow her and investigate her behaviour. It turned out that Charlotte was meeting her younger half-sister, Lucy, who had run away from home and their mother Eileen's boyfriend, Johnny Palmer.
Charlotte later became involved with Johnny and subsequently left Charnham with him soon after Eileen arrived.