CSL DualCom is a UK manufacturer of dual signalling burglar alarms. CSL pioneered the use of dual signalling, wherein the alarm system communicates with a monitoring station using both wired (telephone or internet) and wireless (GPRS/GSM) communications for increased reliability. CSL is among Britain's largest burglar alarm companies, managing the signalling of hundreds of thousands of residential and commercial installations. CSL DualCom is part of the CSL Communications Group.
CSL DualCom was formed in 1996 by Chris Brooks and current Commercial Director Simon Banks. In 2000, CSL DualCom became a Vodafone service provider and business partner. In 2006 a management buyout by Octopus Investments was successfully completed, allowing CSL DualCom to fund further product development including their DualCom Gemini Managed Network. During this process, Simon Banks and Phil Hollett - previously Operations Director and now Managing Director – bought out co-founder Chris Brooks.
CSL DualCom's installed base includes hundreds of thousands of connections and continues to grow. They have the support of every UK Alarm Receiving Centre, the organisations that monitor and despatch alarm signals.
In January 2012, CSL DualCom was acquired by Bowmark Capital for £32M. The two companies plan to work together on the next stage of CSL DualCom’s development. Simon Banks and Phil Hollett continue to direct the company with the support of Bowmark.
CSL DualCom have one of the largest customer facing teams in the industry. As well as the national Sales team, CSL also have their Marketing, Technical, IT and Finance departments at their London Head Office. Their Manufactoring and Distribution department is based in South Wales whilst CSL also have a Telemarketing team based in Nottingham.
100 in 100
CSL DualCom co-founded the "100 in 100" programme with Skills for Security, the skills body for the industry. The initiative aimed to place 100 apprentices within the Security Industry within 100 days. During 2011 the programme achieved success, placing 155 young people within 80 companies.
The "100 in 100" campaign is running again for 2012. Launched at IFSEC 2012, CSL DualCom along with Skills for Security are looking to repeat their success of 2011.
CSL DualCom exhibit each year at IFSEC International Exhibition - the leading global annual security event. The event is the largest in security calendar, with nearly 25,000 delegates attending.
Every year CSL DualCom showcase their latest product innovations. CSL have a strong presence at the show; with an obtrusive stand and engagement in other peripheral activities such as sponsoring the Engineers of Tomorrow campaign. CSL DualCom exhibited at IFSEC 2012, with the event taking place at the NEC in Birmingham from 14 - 17 May. CSL DualCom has exhibited at IFSEC for many years, and remains a partner and supporter of the event.
CSL DualCom have won a series of awards within the security industry in recent years:
In 2007, CSL DualCom won the PSI Premier Award for ‘Intruder Alarm Product of the Year’, for the DualCom Plus.
At the IFSEC Industry Awards 2009, DualCom DigiPlus® won the award for 'Communication Product of the Year'. In the same year, CSL DualCom achieved their second PSI Premier Award in 3 years; winning the prize for ‘Innovation of the Year’, for GPRS Gradeshift®.
Two years later, at the IFSEC 2011 Awards, CSL DualCom again won the award for 'Communication Product of the Year'; this time for their World SIM®. 2011 turned out to be another year with double success, as CSL DualCom went on to win the ‘Communications and Signalling Product of the Year 2011’ at the PSI Premier Awards, for its Gradeshift Range®.
In June 2012, CSL DualCom again achieved success at the PSI Premier Awards - winning the Communication Product 2012 Award for G4 with WorldSIM®. These awards are voted for by the readers of PSI magazine and visitors to the PSI website. This success was the fourth PSI Premier Award CSL DualCom has been awarded in the last six years.
CSL DualCom currently has two legal patents on their technology:
The first is for DigiPlus® (patent number GB2465833). DigiPlus® is a small device that fits between any existing digital communicator and the telephone line. DigiPlus® enables all existing digital communicators to be fully compatible with any network upgrades.
The second is for the Gemini Managed Network (patent number GB2469231). Gemini is CSL DualCom’s network of polling servers. There are five servers in total which are all connected to Vodafone Virtual Private Networks to relay information from protected premises to the ARC.
The third patent is also for the DualCom Gemini Managed Network (patent number GB2469230).
For all patents; Simon Banks, Phil Hollett and Derf Mockford (CSL’s Product Manager) are the named inventors.
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